Issue 16 December 2014 We wish you a joyful Holiday Season and a prosperous New Year! Dear IGHC Members Make no mistake, there is a very busy year ahead of us in 2015, but we are confident that with your help, we will be able to meet our targets. In the interim, I hope you will be able to take some well-deserved time off in what is usually for us in the travel industry a very busy period. So it is that we reach the end of what has turned out to be quite an eventful year. In our last Newsletter – delayed somewhat due to rapidly changing developments – we mentioned some encouraging progress on IGOM. We are now very pleased to report that IGOM Implementation has become an IATA Board Monitored Activity with a target of 35% of our member airlines to have either completed a gap analysis between their GOM and IGOM or to have started implementing IGOM by the end of 2015. Best regards Joseph Suidan Head of Ground Operations, IGHC / GHC Secretary. IATA This is good news indeed and we are well under way with an IGOM Implementation program which to be rolled out in the IATA Regions early in 2015. In addition, expect to see coverage of this topic at the IGHC Conference as well as at other IATA events during the first half of 2015. We would like to take this opportunity to thank you all for your drive which started this project and for your continual support during the development of IGOM, which has enabled us to get where we are today. 1 Issue 16 December 2014 IGHC MEMBERSHIP NEWS IGHC Conference 2015 Membership As you know by now, membership renewals for 2015 have been open since early November. Renewals have been taking place steadily since then and we are pleased to say that we are ahead of last year for this time of the year. However, the renewals really should be done before 31 Dec 2015 if you want to take full advantage of your IGHC benefits. Amongst others, there is an early-bird discount on top of the normal IGHC discount for purchasing certain of the AHM / IGOM formats. In addition, there will be continuity in the display of your company’s services in the IGHC Directory. Host Airline The Early Bird gets the Discount Register now for the 28th IGHC Ground Handling Conference and save! With the Holiday Season upon us, we'd like to wish you Season's Greetings and offer this IGHC special Early Bird Discount! If for some reason you haven’t received IGHC membership renewal notices, please contact us at ighc@iata.org and we will ensure that we get a renewal notice to you. The 2015 IGHC Conference will focus on service quality and costs across a wide spectrum of ground operations. If you are not an IGHC Member, but would like to become a member, please go to https://ems.resrunner.com/ighcmembership 2015 to apply. Certain criteria apply, so it is important that your company is one of the following: • IATA member airline • Non-IATA member airline • Ground Service Provider Airport Authority Improving Customer Experience • How can we keep customers satisfied across the value chain, while the goals and expectations of each party are different? Enhanced Operations zooming in on: • Development of global standards and their implementation challenges. • Occupational Safety and Health in the Air Transport Industry. Business, Development, Leadership with an emphasis on: • Innovation on the ground to improve efficiency. • Financial health & business environment. For more information, visit our website CAUTION: Once again fraudulent e-mails have been doing the rounds. Be aware of strange e-mails making demands for unpaid invoices from suspiciously formatted IATA e-mail addresses. Please send any suspicious IGHC related e-mails to: information.security@iata.org We look forward to seeing you in Istanbul 2