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NEW CHIEF MEDICAL
OFFICER AT HEY
Chairman News
Former BBC presenter and National ‘Tsar’ for Older
People, Professor Ian Philp CBE, has now been in
his new role as Hull and East Yorkshire Hospitals
NHS Trusts Chief Medical Officer since September
2013.
Professor Philp comes to Hull with an impressive
track record. He has a special interest in the health
and well-being of older people, having spent eight
years working as the Department of Health’s National
Clinical Director (‘Tsar’) for Older People between 2000
and 2008. Professor Philp has also been an advisor
to the World Health Organisation and numerous
governments across the globe on the care of older
people, and also co-presented the BBC1 series “How
to Live Longer”.
His most recent role was as Medical Director of
South Warwickshire NHS Foundation Trust, and he
is currently the Parliamentary spokesperson for the
British Geriatrics Society.
He says: “I am very happy to be working at Hull and
East Yorkshire Hospitals NHS Trust, and feel privileged
to serve the people of Hull, East Yorkshire and the
Humber. The Trust makes a huge contribution through
its 8,000 staff to improving the health of the local
population and has a fantastic group of medical staff.”
Professor Philp was awarded the CBE for services to
health care and older people in the Queen’s Birthday
Honours list in 2008.
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Hull and East Yorkshire Hospitals NHS Trust can
confirm that Chairman, Rob Deri has decided to
leave the organisation to
take up a position with a
national charity.
Speaking about the
decision, Rob Deri,
pictured right, said:
“I have been honoured
to be Chairman of the
Trust. The organisation
has come a long way over
the past few years and it
has been wonderful to be
part of that journey. The
time commitment though is huge and my work
with national charities means that I would not seek
to be appointed for a further term. The recent
delay in the Foundation Trust application process
therefore makes this a sensible time to handover
to a new Chair who can take the Trust through
to Foundation Trust authorisation and beyond. I
have enjoyed working with the Trust Board team
and I will miss my colleagues. This has been a
difficult decision for me but I am announcing my
resignation.”
The NHS Trust Development Authority (NHS TDA)
is responsible for the appointment of chairs and
non-executive directors at NHS Trusts. Over the
coming weeks, the NHS TDA will take forward the
process for appointing a successor.
Issue March 2014
Care Quality Commission’s Chief Inspector of
Hospitals Visit
The Trust has recently received its visit from the Care Quality Commission’s (CQC) Chief Inspector of Hospitals,
which will in turn inform Monitor’s assessment of our readiness for Foundation Trust status.
Our inspection began on 3rd February 2014, with around 45 inspectors visiting both sites, Hull Royal Infirmary
and Castle Hill Hospital, along with the Minor Injuries Unit at Beverley.
At the same time ‘Listening Events’ took place at Willerby and Hull for members of the public, patients and
carers to attend to give their views on how the hospitals care for patients. The main core of the visit lasted two
days (4 and 5 February) during which time the team looked at the following areas:
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Emergency Department / Acute Assessment Unit
Maternity
Paediatrics
Acute Medical and Surgical Pathways
Care for the Frail / Elderly
End of Life Care
Outpatients
Posters and comments cards were distributed across both the sites so that patients, carers and relatives could
contact the CQC about their care and experiences at the hospitals. Focus groups were also arranged so that
specific groups of staff could talk in confidence about their experiences of working within the Trust. Additional
out of hours visits were also made to various wards, the Emergency Department/Acute Assessment Unit and
the oncology wards to see how services were provided over a variety of days and times.
The CQC looked at the quality and safety of the care provided by the Trust based on the things that matter to
people to see if the service we give is:
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Safe
Effective
Caring
Responsive to people’s needs
Well-led
Each element is assessed and given an outcome of either outstanding, good, requires improvement or
inadequate.
A Quality Summit with the Trust’s Stakeholders is scheduled to take place in April 2014. During this summit
actions will be agreed which the Trust will take forward. We will receive the official report on our inspection in
March and will include the outcome in our next member’s newsletter.
Further information on other hospital Trusts which have been inspected can be found on the Care Quality
Commission website: http://www.cqc.org.uk/search/hospitals?&date=38%20days
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Membership Numbers Update
The table below shows have we are doing with membership recruitment so far this year.
Constituency
Target we set by
31/03/2014
Membership
numbers as at
28/02/2014
How have we done so far?
Public – Hull
3300
3309
+9
Public – East Riding
3300
3376
+76
Patients
3000
2958
- 16
Staff
3500
3535
+35
Total
13100
13178
+78
A number of recruitment sessions have been arranged to address the under representation of the
constituencies, these include health centres, colleges, shopping centres, a university and areas within the
hospitals.
If you know of anyone who would like to become a member they can contact the membership office on (01482)
675165 or sign up online www.hey.nhs.uk/ft
DETAILS UP TO DATE?
Do we have your correct details? Please contact the Membership Office with any updates.
Help us to save money and the environment
Are you on email? Would you like to help the Trust save money? We would like to, where possible,
communicate with our members via the email system. If we do not have your email, contact the Membership
Office and we will add it to your records.
Useful Contacts
Membership Office
Email: foundation.trust@hey.nhs.uk
Visit us online: http://www.hey.nhs/ft
Telephone: (01482) 675165
Postal address:
Membership Office
Hull and East Yorkshire Hospitals NHS Trust
Alderson House
Hull Royal Infirmary
Anlaby Road
Hull
HU3 2JZ
Patient Advice Liaison Service (PALS)
If you are a patient of the Trust and you have specific
concerns about your care please contact PALS
who will be able to help you with your enquiry. Their
telephone number is (01482) 623065
Volunteers
If you would like to become a volunteer or would like
more information contact:
Voluntary Services Manger, Fiona Skerrow (01482)
461152
Members’ Events
We are currently planning our members’ events for 2014/15. Here are some possible event topics for this year,
let us know what you think and please feel free to make suggestions.
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•
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Bereavement Services
Cancer Services
Clinical Skills Facility
Education / Junior Doctors/
Apprenticeships
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Emergency Department
Emergency Preparedness
Microbiology
Theatres
• Tours of Hull Royal Infirmary’s
underground tunnels
• Workforce Engagement
INNOVATION DAY and ANNUAL
GENERAL MEETING
Thank you to everyone who joined us to celebrate our
collective achievements as part of Creative Futures, the
Trust’s first Innovation Day which included the Annual
General Meeting.
The event provided us with a valuable opportunity to
showcase all our new technologies, innovative projects, ideas
and services to our patients, our community, and each other.
Teams from across the Trust put in an extraordinary amount
of effort to show how their services were working to improve patient care.
Hundreds of people attended and anecdotal feedback on
the day was highly complimentary.
Presentations from the Annual General Meeting can be
viewed on the Trust internet page: http://www.hey.nhs.
uk/About-Us/annual-general-meeting.htm
Copies of the Annual Report 2012-13 are available on
disc (please contact the Membership Office) and can be
viewed on the Trust Internet page
http://www.hey.nhs.uk/About-Us/annual-reports.htm
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Patient Experience Panel
In the last few months we have worked really hard to engage with our patients and the public in order to
improve the care and services we provide to patients.
We have listened to patients at our Big Conversation in September, when almost 100 people came and spoke
to us at our CREATIVE FUTURES conference. Since then we’ve formed our Patient Panel, made up of almost
30 former patients and relatives of patients. They will meet with us quarterly to work on the issues which they
have told us are important to them, including communication, raising concerns and compassionate care.
We’ve also started to invite patients into our hospitals every month to share their experiences of hospital care
with our staff. The first of these sessions was held on January 7th. This was a moving and inspirational session
for the staff who attended and helped to give us a real and direct insight into the care provided to one patient
and his wife.
Only though listening to our patients and learning from their experiences will be become a truly patientfocused organisation and this is our vision: Great Staff delivering Great Care and giving us a Great Future.
If you want to be involved, and tell us your experiences of the care you’ve received, whether it be positive or
negative you can contact myles.howell@hey.nhs.uk, (01482) 674054.
Local group offers cancer survivors a new lease of life
People across East Yorkshire who have beaten cancer are being invited to take strength from others as
they continue their journey to recovery. Surviving cancer is undoubtedly a major success, but the physical,
psychological and social needs can continue long after treatment has finished.
Hull and East Yorkshire Hospitals NHS Trust works jointly with Macmillan to provide support specifically to
people who have experienced cancer.
If you have experience of cancer and would be interested in joining the group, please contact (01482) 461091
or email survivorship.team@hey.nhs.uk
Surgery Health Group Patient Forum
The Surgery Health Group has embarked on an exciting and large scale process of improvement and wants
to hear what you have to think about it. Surgery want to improve the care that patients receive at our hospital,
the way they feel about the services they receive and the facilities in which they receive them. The best way to
achieve this is to ensure the delivery of the right care, in the right place, by the right person; first time. We have
developed a number of plans to achieve this and we would like to invite you to become a member of a newly
created patient forum specific to this scheme. If you would like to become a member of this forum, please
express your interest to Lucy Ellyard by email at lucy.ellyard@hey.nhs.uk or by telephone on (01482) 675554.
Quality Objectives
The Trust is currently reviewing its Quality Objectives for 2014/15.
Safety
• Mortality • Infection prevention • Harm free care
Effectiveness
• Care bundles
Patient Experience
• Lessons learned If you have any comments, suggestions or you would like to give us your views, please do not hesitate to
contact the Governance Team on quality.accounts@hey.nhs.uk
EMERGENCY SERVICES
The bad weather always puts pressure on hospital services. We have plans in place to help us deal with the extra
patients who will come through our doors but you can help too.
If you feel unwell during a cold period, we would ask you to think carefully about where you go for treatment and
would appreciate your help in keeping emergency care services free for only the most serious and life threatening
conditions.
Full details on the services available to you across Hull and East Yorkshire are available from www.nhs.uk or by
calling 111 (free from both landlines and mobiles) at any time, day or night, but here’s a quick run-down of the
services you may wish to consider:
Pharmacies
Pharmacists offer confidential, expert advice on a range of common illnesses and complaints, as well as being
able to offer you advice on your current medications or any new ones, and how to take them. Headache?
Indigestion? Cough or flu? Your local pharmacist will be able to help, to find your nearest pharmacy visit
http://www.nhs.uk/Service-Search
NHS 111
If you have a health problem and you don’t know what to do, you can always call 111 for help. NHS111 can advise
on which service is most appropriate for your needs, help you find services which are nearby or open at the time
you call, and can arrange for you to receive over-the-phone advice from a GP or nurse if this is needed. If, after
speaking with you, NHS111 decides that you need an ambulance, they can arrange this for you too. NHS111 is
open 24 hours a day, 365 days a year, and calls are free from both landlines and mobiles. Alternatively, you can visit
http://www.nhsdirect.nhs.uk/ to find general health information, look for nearby health services, or to check your
symptoms online.
GP Surgeries
Your usual GP surgery may now offer extended opening hours including evenings and weekends, but do check
with them. If you have an illness or injury that won’t go away, make an appointment to see your GP. If you’re not
registered with a family doctor, that’s not necessarily a problem, as some GP surgeries will allow you to register onthe-spot, and a small number will accept patients on a walk in basis, including Story Street Medical Practice in Hull
city centre. To find your nearest GP surgery visit http://www.nhs.uk/Service-Search
Walk-in centres and Minor Injuries Units (MIUs)
Minor Injuries Units can help with a range of common problems including sprains and strains, broken bones, minor
head or eye injuries, minor burns and scalds, and infections. There are a number of walk-in centres and minor
injury units in Hull and across the East Riding, visit the NHS Choices website for more information as opening times
may vary. http://www.nhs.uk/Service-Search
Emergency Department (A&E)
The Emergency Department (A&E) at Hull Royal Infirmary should only be used if a person’s condition is serious
or life threatening – examples of this include (but are not limited to) severe chest pain or breathing difficulties,
unconsciousness, overdoses, heavy blood loss, or a leg or arm injury which means they can’t use the limb.
We thank you for your help, for considering your options, and for helping us to ensure we keep our emergency
services free to treat only the most ill people in our communities.
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AWARD NOMINATIONS FOR
HOSPITALS’ RISING STARS
Staff at Hull and East Yorkshire Hospitals NHS Trust are celebrating after receiving six award
nominations for work to develop local apprenticeships.
Two young people who are currently
working in apprentice admin
roles with the Trust; Jamie-Lee
Neilson, and Sarah Barley; will be
amongst 15 people shortlisted
for ‘Apprentice of the Year’ at the
forthcoming Health Education
Yorkshire and the Humber
Apprenticeship Awards. They will
be joined in this category by Linda
Baron, a Ward Housekeeper at
Castle Hill Hospital, who has been
nominated for her determination
to continue learning whilst still
carrying out her busy, full time
role.
The ceremony takes place on
Friday 7 March at the Crowne Plaza Hotel,
Leeds., during National Apprenticeship Week.
Healthwatch is the new independent consumer champion for health and social care, and has been set up in
every local authority area in England to represent the voice of patients, service users, carers and local people.
Healthwatch can help by:
• Making sure people’s views on health and social care are heard, helping them to make improvements in
services.
• Providing information and signposting to people about local services and how to access them.
• Making people aware of their choices when they need to make a complaint about a service.
Find out more about your local Healthwatch:
Healthwatch East Riding of Yorkshire
www.healthwatcheastridingofyorkshire.co.uk
enquiries@healthwatcheastridingofyorkshire.co.uk
Call free on 0808 801 0385
Healthwatch Kingston upon Hull
www.healthwatchkingstonuponhull.co.uk
enquiries@healthwatchkingstonuponhull.co.uk
Call free on 0808 801 0386
Dissecting my role
Histopathology Advanced Practitioner, Melanie Rourke,
explains what she does, how her role came about,
and why her textbooks have holes in them
“The histopathology department based at Hull Royal Infirmary is
like the spider at the centre of the web. We are the department that
receives tissue samples and specimens from across the entire Trust,
preserves them in a form that keeps them as close as possible to
what they were within the patient, then processes them onto slides for
diagnosis by histopathology consultants.
“Most clinical departments within the Trust will require our services at
one time or another, but nearly every department within the Trust would
struggle to tell you how we are set up and exactly what we do.
“The department is laboratory based and has historically been made
up of admin and clerical staff, support workers, biomedical scientists,
and consultant histopathologists. However, like many other NHS
departments nationwide, we have not been immune to problems such
increasing workloads, pressure on turnaround times, and lower staffing
levels.
“One year ago, this led to the submission of a business case for the
department to introduce new ways of working and to create Advanced
Practitioner posts, which is where I come in. The department decided
the way forward would be to create two new positions to bridge the gap
between the biomedical scientists creating the sample slides, and the
consultants diagnosing the samples from the slides.
“The Advanced Practitioners have the role of assisting consultants
with specimen dissection, freeing up around 45 hours per week
of consultant time from dissection to actual diagnosis, increasing
productivity and more importantly the speed of results for the patient.
The added advantage of the new job roles is that we are able to cover
consultants’ commitments and annual leave to ensure a steady flow of
patient results all year round.
“So what is specimen dissection? After completing some admin
and visual checks, we thoroughly investigate the specimen on the
dissection board for any areas that look abnormal, and any noted are
then measured and described.
“The next job is to sample the specimen by carefully choosing specific
normal and abnormal areas to be processed and upon which the
pathologists will base their diagnosis. If the specimens involve cancer,
my selection of tissue needs to answer a wide range of questions such
as ‘what type of tumour is it?’ ‘Where exactly is it growing?’ And ‘what
damage has it caused?’ Insufficient sampling at this stage will make it
difficult for the pathologist to give their diagnosis.
“My new job role is not without its challenges. Being a relatively new
discipline with the NHS, the Institute of Biomedical Science and the
Royal College of Pathologists have created a nationally recognised
diploma of ‘Expert Practice’ to provide an externally assessed
examination recognised by governing bodies. Myself and my colleague
are both enrolled on this diploma and are steadily working our way
through the course; a mixture of data collection, analysis, audit and
home study; whilst trying to keep my child from hole punching the living
daylights out of every text book I have. However I now have a three
year old who knows exactly where her antecubital fossa is - impressive,
I know.
“I hope this piece has helped to unveil the hidden team underpinning
many aspects of the clinical service the Trust provides. I also hope it
has dispelled the myth that lab results are generated by mysterious
NHS elves, and shown these to be produced by dedicated,
hardworking professionals instead.”
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Melanie Rourke
Advanced Practitioner in Specimen Dissection,
Histopathology, Hull Royal Infirmary.