1. technology and computing
2. technical support

R Anschütz
Your Partner In Service
Around The World
More than 200 Service Stations Worldwide
Worldwide Service Network
Coordination & Support
Spare Parts Sales
Training Program
Excellent Service Support –
Wherever You Navigate
What makes Raytheon Anschütz one of the world’s largest
maritime service providers? It is our global network of subsidiaries and service partners - who are trained continuously
through professional hands-on qualification programs - and
our worldwide spare part supply chain. It is also our in-house
maker’s know-how in a wide variety of navigation system
generations as well as our decades of experience in customeroriented service performance.
+49 (0)1716510708 (awh)
One Call And You Get The Fix!
At Raytheon Anschütz after sales support is not only a promise.
Our focus is professional service attendance with highest firsttime fixed rates, resulting in maximum equipment uptime and
lowest lifecycle costs. Therefore, we have implemented a wellengineered infrastructure to guarantee worldwide coverage
with original spare parts and skilled technicians.
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Raytheon Anschütz service network with 7 own regional
stations, 20 large service depots and 200 service points to ensure predictable results and safe system performance
Raytheon Anschuetz Singapore Pte Ltd. as central hub
and contact for Asia
Regular service training courses in Europe, Asia and the Americas and continuous performance evaluation program for service partners as a standard of quality management
by Raytheon Anschütz
Flexible, reliable and fast supply chain for maximum spare parts availability, backed by continuous inventory check-ups of spare parts depots worldwide
Central service coordination for all deliveries of Raytheon Anschütz, backed up with a global IT system to ensure
transparency and full insights in service cases
Today, we take care of our navigation and radio communication systems on board over 30,000 ships worldwide, providing
maintenance and repair as well as retrofit solutions for the whole
lifecycle of a vessel. Our customers rely on excellent after sales
support wherever their navigation is taking place, at any time.
Your Benefit
Do you need support beyond delivery?
• Worldwide technical service support 365|24|7
• Worldwide spare parts availability
• After sales management and end-customer warranty
• Customized upgrade and retrofit proposals
Are you tired of expensive equipment downtimes?
• Worldwide service network - short distances, quick reaction
• Spare depots with continuous check-ups for maximum
spare availability
• High training level as a standard of quality management
• In-house technical maker's support
Is increasing workload ashore troubling you?
• One service contact for all products sold
• Central service coordination - one call for the fix
• Full transparency of service status and automatic reporting
• Individual service options such as maintenance contracts
Worldwide Service Network 365|24|7 Support
Central Service Coordination Professional Service Management
In a service case, saving time saves money. Our central service
organization means one personal service point for all products
delivered by Raytheon Anschütz, accessable on a 365/24/7 basis.
Phone: +49 (0)431 3019 96440 (working hours)
Mobile: +49 (0)1716510708 (awh)
Our central service coordination is backed by a team of highly
skilled supporters and, if needed, with a direct reach back to
R&D, production and quality management. A first diagnosis of
failure, knowledge about needed spares and spares inventories,
as well as detailed knowledge about technician qualification
levels are prerequisites for successful service attendance.
In the process our service coordination as well as our worldwide
service partners are working with the ”Service Management
Tool“ (SMT). This is a powerful global IT solution developed
for the particular needs of our service management process.
The SMT covers detailed information about systems installed
and service history, assuring precisely planned action. Customers benefit from increased processing speed, from increased
first-time fixed rates thanks to comprehensive insights as well as
from increased transparency and regular updates with regard to
service status.
Service management tool
High performance spares supply chain
Good spare parts availability is a prerequisite for quick reaction
in a service case and thus maximum uptimes of equipment and
ship.
To offer our customers the security of maximum spare parts
availability, Raytheon Anschütz operates worldwide comprehensive spare parts depots with highly developed computer
based planning systems. Continuous inventory check-ups as well
as the experience of our specialists help to avoid delays in the
delivery of spare parts. For fast reaction to customer demands,
our worldwide service stations are linked to our e-commerce
solutions for spare parts. This leads to reduced processing costs
for the customer as well.
This Is How We Secure Best Results
For Our Customers:
• 365/24/7 availability with personal points of contact
• No request without response, transparency and regular updates on service status
• Worldwide network of qualified service partners in more than
200 locations around the world for short distances and quick
reaction
• Database covering details about service technician skills to
ensure the right technician at the right place
• Sophisticated spares logistic with A/B/C depots, inventory
analysis and electronic supply chain to guarantee high
availability level of major spares
• High first time fix rate through highly specialized and experienced personnel support
• Global IT solution covering systems installed on board, vessel service history and worldwide service technician skills assure precisely planned action.
First time fixed Maximum service performance
With approximately 200 service stations around the world,
Raytheon Anschütz maintains one of the world's largest
maritime service networks. However, at Raytheon Anschütz
the focus lies not only on service availability but also on
service quality.
Therefore we have established a dedicated qualification
program, based on unfiltered supplier know-how, worldwide
hands-on training facilities, and finally a database on skills
and performance of qualified technicians.
All worldwide service partners of Raytheon Anschütz have to
carry out regular service training courses and continuous performance evaluation programs to qualify their technicians to
provide basic and most frequent services. In addition to that,
selected service stations and technicians get more intensive
training and qualification in special product groups to reach
advanced training levels.
This ensures that technicians with highest qualification are
available worldwide to provide more sophisticated services, for
example for integrated bridge or steering control systems.
For special project installation, commissioning, maintenance
and repair works as well as for realization of customized
solutions, there is also a group of Kiel- and Singapore-based
Raytheon Anschütz senior field service technicians and engineers available.
To maintain top service performance also in future, Raytheon
Anschütz has established various measures, such as first-time
fixed rates supervision, training quality feedback evaluation
and service partner review process.
After Sales Service Options
Raytheon Anschütz supports customers through the whole
lifecycle of vessel and equipment – this starts with dedicated
customer consultancy before sales and personal project management until setting in operation, continues with customized
logistics and worldwide service solutions, and ends with tailored
upgrade and retrofit suggestions.
End-customer warranty
Raytheon Anschütz accepts warranty claims from end-customers on the basis of a signed "Direct Warranty Agreement".
This means that in case of a service or repair under a defined
warranty, shipowners can handle their claims directly with
Raytheon Anschütz as manufacturer instead of managing
additional communication with the shipyard. This customeroriented handling of warranty and repair not only speeds up
the process, but also reduces workload for the customer.
Customized maintenance contracts
Raytheon Anschütz offers customized maintenance contracts
from the manufacturer according to individual needs. Our
fixed price solutions provide value for money in the short and
long term and support the respective customer with a low-risk,
forward-looking support solution. Our customers benefit from
reduced administrative workload and highest uptimes of vessels.
GMDSS shore-based maintenance contracts
Raytheon Anschütz also offers fixed price SBM contracts depending on individual needs. Offered contracts ensure qualified
repair and spare parts service for on-board GMDSS communication systems, if required with worldwide coverage.
Training programs
Keeping the knowledge about our products on a high level –
this is the main focus of our technical training team. Highly
skilled engineers with years of experience routinely train our
authorized service engineers and, if needed, ship's masters and
onboard personnel all over the world. Training courses include:
• Maintenance training
• Operator training on ships or in the factory
• Service technician and depot maintenance training
Management of obsolescence and end-of-life support
Due to the long lifetime of a ship, some components with
long-term support do not keep up with the newest technology.
Raytheon Anschütz has implemented defined support for
obsolete spares or products, including early announcements
and detailed technical recommendations and instructions
for replacements or retrofits - if needed, customized for each
customer.
Our dedicated end-of-life support cannot stop obsolescence
but it provides shipowners with predictable planning and
cost-efficient solutions to maintain full operational capabilities.
To further anticipate the continuous need for obsolescence
management, Raytheon Anschütz offers long-term update und
logistic services.
Customized upgrade and retrofit proposals
Today, the typical life span of a ship can be up to 25 years or
more. As the vessels age, their features such as steering control
and navigation are less accurate and less efficient than more
modern systems, and availability of spares can be limited. A
retrofit solution can help to maintain reliability and efficiency in
operation, but adaptable equipment and special skills are needed
in order to be able to marry technologies of different generations and to integrate new functional capabilities into existing
bridge consoles.
Raytheon Anschütz looks back on many years of retrofit experience and is well versed as an integrator in developing customized navigation solutions in cooperation with the customer.
Experienced engineers support the customer, from requirements
analysis and project outline through project management to
customer-specific engineering, assembly, testing, and installation
around the world. Of course, we accept the full responsibility
for all parts of Raytheon Anschütz retrofit solutions and offer
extended worldwide after sales service and support.
Global Presence
In addition to the worldwide service network with highlytrained personnel alongside all important shipping routes,
Raytheon Anschütz maintains a global network of own
subsidiaries in the most active shipping regions around the
world. This is to further ensure quick and qualified service
attendance, together with maximum availability of spares and
direct access to maker's know-how for technicians, but also to
offer customers competent consultancy and supervision for
newbuilds onsite.
Raytheon Anschuetz Singapore Pte. Ltd.
51 Bukit Batok Crescent
#07 - 08 Unity Centre, Singapore 658077
Email sales@raysingapore.com
Raytheon Anschuetz Shanghai Representative Office
Room 713, Tomson Commercial Building
710, Dong Fang Road, Pudong, Shanghai, China 200122
Email PZhu@raykiel.com
Raytheon Anschuetz Office Portsmouth
Langstone Technology Park, Bldg 4000
Langstone Road, Havant, PO9 1SA, United Kingdom
Email sales-naval@raykiel.com
Raytheon Anschuetz US Office
8680 Balboa Ave, San Diego, CA 92123
Email frank_christophersen@raykiel.com
Raytheon Anschuetz do Brasil
Sistemas Marítimos Ltda
Avenida das Américas 7899, Sala 508
Barra da Tijuca, CEP 22793-081, Rio de Janeiro, Brasil
Email riodejaneiro@raykiel.com
Subject to change due to technical
developments without notice.
All rights reserved · Printed in Germany
RAN 830.01 e / L&S 0814
Raytheon Anschütz GmbH
Headquarters
D-24100 Kiel, Germany
Tel +49(0)431-3019-0
Fax +49(0)431-3019-464
Email service@raykiel.com
www.raytheon-anschuetz.com