INFO G RAPHIC Is Mobile Marketing The Great Gender Equalizer? CPG marketing in all of its forms has traditionally targeted the female consumer. Yet, new findings from the 2014 RIS/Cognizant Shopper Experience Study suggest that mobile marketing is just as likely to open doors in both the physical and digital worlds to male shoppers… and their revenue. Male and female consumers show striking similarities in mobile usage attitudes and behaviors. 29.82 % of females 32.29 % of males use a mobile device to research before making a purchase S u r ve y D emo g r a p h ics Data refers to 1,126 survey respondents (415 males and 711 females) in the United States between ages 26-49. Gender-Specific Mobile Behavior However, mobile marketing is growing in popularity among both male and female consumers between the ages of 26-49 in the United States. N ot S o D iffer ent A fter All Smartphone and/or Tablet Activities By Gender 74.5% 73.8% Browse/search for products 50.4% M o b i l e At t i t u d e s of males73.8 prefer to 74.5 delive r w hat bot h gende r s want purchase through mobile apps Access product ratings/reviews 61.7% 58.6% 61.7 58.6 Purchase products 57.6% 57.1% 57.6 57.1 56.4 % of males 56.4 say it is very important that the company offering my favorite products/services communicates with me through my method of choice. 35.1% 62.7% 56.4% Price checking/matching 62.7 59.1 % of females of males prefer mobile websites 57.8% 47.4% Manage loyalty program(s) Scan barcodes 45.8% 42.8% Access mobile vouchers 46.0% 48.4% male female S CROLL FOR M ORE 57.8 23.8% of Males 29.8% 42.8 45.8 of Females 46.0 Despite the hype of location- and time-based services, only Satisfaction with Mobile Offerings 47.4 SATISFACTION LEVEL MALE FEMALE Satisfied 39.0%38.4% Neutral 31.4%28.3% Dissatisfied9.6% 7.3% Don’t Know 20.1% 26.0% are more likely to use a mobile coupon than a traditional coupon. 48.4 16.7 % 19.6 % of males of females 0 10 20 want marketing messages sent to them based on their current location. 30 40 50 60 70 80 To win in an omnichannel world, CPG marketers must put themselves in the consumer’s shoes — no matter his or her gender. Mastering mobile marketing and execution presents an opportunity to integrate and enhance the end-to-end shopper experience for a growing group of revenue-generating, tech-savvy consumers – M E N.
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