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A complimentary publication of The Joint Commission
February 25, 2015
In this issue
Customize your on-site survey with the Customer Value Assessment
Sign up for free webinar for ambulatory surgery centers on March 3
Health Literacy Summit to focus on improved health communications
New on the Web
2015 JCR conferences and seminars on accreditation, certification, patient safety
Accreditation
Customize your on-site survey with the Customer Value Assessment
Joint Commission customers can customize their on-site survey and
accreditation experience by completing a Customer Value Assessment (CVA)
survey. The CVA is a two-part survey: the first part is completed after the EApp (electronic application) is submitted; the second part is completed after the
on-site survey takes place. Feedback from the first part of the CVA helps to
prepare the survey team so they know what is important to an organization and
provides a more customized on-site survey experience. Feedback from the
second part is used to understand how well The Joint Commission met the
organization’s expectations for their on-site survey. Information gathered
through the CVA helps The Joint Commission get a complete picture of the
customer experience and highlights opportunities for improvement. The CVA is available on The Joint
Commission Connect extranet site, and it can also be accessed through the Guest Access web page. If
you need assistance, contact your organization’s account executive directly or at 630-792-3007.
Sign up for free webinar for ambulatory surgery centers on March 3
Learn more about the changes to The Joint Commission accreditation process for freestanding
ambulatory surgery centers (ASCs) during the free webinar from noon-1 p.m. CT. on Tuesday, March 3.
“What's New for ASCs? Updates to The Joint Commission Survey Process and Standards for ASCs” will
cover survey process and standards changes, including the addition of a Life Safety Code surveyor, and
provide an overview of comprehensive support and resources. Register for the free webinar. (Contact:
Andrea Quartz, aquartz@jointcommission.org)
Patient safety
Health Literacy Summit to focus on improved health communications
Register for the 2015 Wisconsin Health Literacy Summit, “Better Health
through Better Communication,” which will be held April 14-15, in Madison,
Wisconsin. The summit will focus on how improved health communication
can lead to better outcomes. Sessions will provide networking opportunities
and allow attendees to learn more about health literacy and evidence-based
interventions. An early bird discount is offered through March 17. The event
is sponsored by Wisconsin Health Literacy, and The Joint Commission is one of the host partners.
(Contact: Tina Cordero, ccordero@jointcommission.org or Steve Sparks, steve@wisconsinliteracy.org)
Resources
New on the Web
 Blog post: Leadership Blog: Hospital Security – Different Approaches to Mitigate Violence. Mark
Crafton, M.P.A., MT (ASCP), executive director, Communications & External Relations, discusses
hospital violence and considerations for patient safety.
 Ambulatory Health Care Accreditation 40th year: Recognizing 1985
www.jointcommission.org
Joint Commission Online
Page 2
February 25, 2015
2015 JCR conferences and seminars on accreditation, certification, patient safety
In 2015, Joint Commission Resources (JCR) is offering a number of learning events which are listed in
the table below. For more information and to register, visit the JCR website.
Program
Ambulatory
Behavioral
Disease-Specific
Care
Home care
Hospital
Conference/seminar
 Ambulatory Accreditation Essentials: April 16-17, Oak Brook, Illinois
 Primary Care Medical Home: November 3, Rosemont, Illinois
 2015 Ambulatory Care Conference: November 4-5, Rosemont, Illinois
2015 Behavioral Health Care Conference: October 15-16, Rosemont, Illinois
Disease-Specific Care Certification – Stroke: May 21, Lombard, Illinois
Home Care Accreditation Essentials: March 12-13, Las Vegas, Nevada; May 21-22, Lombard, Illinois
Accreditation:
 Hospital Accreditation Essentials: March 9-10, Las Vegas, Nevada; May 18-19, Lombard, Illinois
 Maximizing Hospital Tracer Activities: March 11, Las Vegas, Nevada; May 20, Lombard, Illinois
 Hospital Executive Briefings: September 10, Los Angeles, California; September 24, Rosemont,
Illinois; October 5, New York, New York
 Hospital CMS Update: September 11, Los Angeles, California; September 25, Rosemont, Illinois;
October 6, New York, New York
Environment of Care/Emergency preparedness:
 Environment of Care Base Camp: March 9-10, Las Vegas, Nevada; August 4-5, Oak Brook, Illinois;
November 10-11, Lake Buena Vista, Florida
 Exploring the Life Safety Chapter: March 11-12, Las Vegas, Nevada; August 6-7, Oak Brook, Illinois;
November 12-13, Lake Buena Vista, Florida
 Emergency Management Standards Base Camp: April 29, Lake Buena Vista, Florida
 2015 Emergency Preparedness Conference: April 30-May 1, Lake Buena Vista, Florida
Certified Joint Commission Professional (CJCP):
 Certified Joint Commission Professional (CJCP) Essentials: March 12, Las Vegas; September 23,
Rosemont, Illinois; October 7, New York, New York
Learn more about Joint Commission Resources’ offerings online or call 877-223-6866.
©2015 Published by the Department of Communications & Corporate Marketing, Pamela Schumacher, M.S., editor