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T he Wi l l ows Monthly
Is Your Campus Alive
With the Sound of Music?
It is hard to overestimate the importance of
music in our lives. Music moves our hands,
our feet, and most of all,
our hearts. These are the
things about music we
all know, but there are
even more benefits
to listening to music
that we are just beginning
to realize. There has been
much research in the past
few years investigating
the effects of music on
the lives and minds of
seniors. Not surprisingly,
they are all positive.
Studies have shown that
music has the ability to energize,
inspire and elevate your spirits.
Seniors who habitually listen
to music are shown to have
increased positive emotions as
well as increased energy. However,
music does not always have to
energize. The magic of music is
that it has the ability to relax as
well. Seniors who listen to music
are shown to be more relaxed,
overall, and enjoy a better night’s
sleep. Chronic pain sufferers
show a decrease in pain and
subsequently need less medication.
1376 Silver Springs Dr.
Lexington, KY 40511
Phone: 859.277.0320
Fax: 859.277.0319
www.willowsatcitation.com
March 2015
The impact of music on our state
of mind contributes to a happier,
healthier lifestyle, and that’s a
fact. It has been shown in many
studies that enjoying music
increases the level of the hormone
HGH in our bloods streams.
HGH plays an important role
in our ability to feel positive
emotions. It is often referred to
as the “feel-good” hormone.
Seniors who listen to or play
even simple tunes show a marked
increase in their HGH levels.
Another benefit of listening to
music is that it stimulates the
brain. For example, the same
parts of the brain used when
listening to music are used to
help govern movement. So, it’s
not surprising that seniors who
listen to music while exercising
have better balance and range
of movement than those who
exercise in silence. Even more
encouraging is the fact that seniors
who habitually listen to music
experience less falls throughout
the course of a year. Considering
the fact that 33% of those over
65 fall at least once per year, the
effect of music on balance cannot
be overemphasized.
...continued on page 4
We Want Your Feedback! – Customer Satisfaction Surveys will be
mailed to responsible parties on March 2nd from our Home Office in Louisville,
KY (Trilogy Health Services). Please see your mailed survey for details on how
responsible parties can take the survey online. We thank you in advance for
completing and returning your survey at your very earliest convenience prior
to March 27th. Our team takes your feedback very seriously, and we appreciate
your ‘10s!’ Remember, a ‘10’ doesn’t mean we are perfect – it simply means that
we have met your customer service expectations. Whether you are satisfied
with our services, or you have a question or concern, we want to hear from you!
Happy Birthday!
Betty H.
Doris F.
Lillian G. March 6
March 7
March 11
Sunday Brunch
Our Sunday Brunch is held
once monthly with each Resident Family receiving up to
four free Brunch meals with the
option of purchasing additional
meal tickets at $5 per additional
person. Sunday Brunch will
take place on March 8, 2015 at
12:00PM in the Health Care
Dining Room. All Resident
Families are invited to attend!
Family Night
Join us March 10, 2015 from
4:00pm-6:00pm, with dinner
being served promptly at 5:00pm
for our March Madness themed
Family Night! Wear your
favorite team’s “gear” and bring
your sealed blue envelope to be
entered to win one of our many
raffle baskets! We hope to see
you there!
Taste of Town
Taste of the Town is an opportunity for Residents to “eat out”
without the hassle of leaving the
building! Resident’s who attend
Chef Circle, the first Tuesday of
the month at 2:00pm in the Personal Care Activity Room, will
vote on a restaurant from the
Lexington area to sample each
month. Then, their selection
will be served March 19, 2015
at 12:00PM, for lunch.
Executive Director Corner
I am honored to be able to
represent The Willows at Citation
as the new Executive Director.
My name is Emily Williams and
I am so very excited to be able to
serve you and your family here at
our health campus. While I am
originally from Western Kentucky,
I have worked in health campuses
in both Lexington and Cynthiana,
Kentucky since completing
my undergraduate education.
I attended the University of
Kentucky and had the opportunity
to complete my Master’s at Eastern
Kentucky University. My family
and faith are both very important
to me and I enjoy spending warm
summer weekends frequenting
the lake with my family and pets!
I enjoy following the University
of Kentucky Wildcats men’s
basketball team and enjoy pastimes
such as reading, learning about the
future of healthcare, decorating
and vacationing somewhere
warm! During my short time in
our organization, I have seen
countless examples of staff living
our Trilogy service standards
and I feel privileged to work
alongside them in putting our
customers first. If we haven’t had
the opportunity to meet yet, please
stop by anytime as my office is an
open door for your needs. I also
Smile of
the Month:
Margie F.
want to take the time to invite you
to share in some upcoming events
that we are excited about hosting.
Please join us on February 26th
for an theme night dedicated to
the Wizard of Oz, “Somewhere
over the Rainbow” where we
will have musical entertainment,
some characters from the movie,
delicious themed foods, and of
course, a yellow brick road! Please
check your mail in the upcoming
weeks as you will soon receive a
blue envelope from our parent
company, Trilogy Health Services,
where you will be asked to complete
a customer satisfaction survey.
We ask that you will consider our
services a “10”- we know that we
aren’t perfect, but we consider a
“10” as meeting your expectations.
As always, we strive to meet your
needs, please share with any one of
our campus members on how we
can best serve you and Thank you
for your confidence in allowing us
to care for your loved one-it is my
privilege to serve you!
Emily Williams
Executive Director
Living Arts
The ladies crafting paper heart
chains for Valentine’s Day!
Volunteer News
The Willows at Citation is always
looking for volunteers! Your time
is a wonderful way to enhance our
Resident’s lives through painting
fingernails, calling bingo, sharing a
talent of yours or simply helping with
Resident outings. Please contact
Brittany Moulden, Life Enrichment
Director, for further details.
Did You Know...?
That you can read the monthly
newsletter and view the activity
calendar on-line. Please follow
the campus link www.willowsatcitation.com.
Painting glasses
Out & About
Party at Cedar Ridge (our sister campus in Cynthiana, KY!
The Private Dining Room can be
reserved for birthday parties, anniversary’s, scout meetings, family
gatherings and all of those “just
because” events! Please contact
Guest Relations to reserve.
Lifeshare Technologies, in partnership with The Willows at
Citation, is delighted to provide an
innovative new service that allows
Residents to receive email, text
messages, pictures, videos, web
content, and more in an easy to use
product on in-room televisions.
Important community information
can also be viewed on the TV such
as activities, announcements, dining menu, and more. Ask a member from the Life Enrichment team
for more information or assistance.
Resident mail is delivered Monday-Saturday to rooms. The Life
Enrichment staff would be happy
to assist with outgoing mail, or it
can be taken to the business office
during regular business hours.
‘Alive With Music’
1376 Silver Springs Dr.
Lexington, KY 40511
Phone: 859.277.0320
Fax: 859.277.0319
www.willowsatcitation.com
A Trilogy Health Services Community
A monthly newsletter serving the residents
of The Willows at Citation
Emily Williams
Executive Director
Yolanda Loveless
Director of Health Services
Jennifer Baugh
Assistant Director of Health Services
Sarah Dinsmore
Community Support Representative
Kathy Brown
Community Support Specialist
Kelsey Durbin
Guest Relations
Jesseca Kendall
Social Services Director
Erica Felty-Marler
Rehab Director
Brittany Moulden
Life Enrichment Director
Eavan Kelly
Business Office Manager
Kelly Richardson
Director of Dining Services
James Underwood
Environmental Services Director
Scottie Williams
Director of Plant Operations
We strive to provide the best
customer service and quality
care for our residents. Our
Department Leaders are here
to solve any concerns you may
have. In the event that you need
further assistance with any
unresolved concerns, we encourage
you to call the Divisional Vice
President or our Compliance
Line. Gloria Ising, Divisional
Vice President: 502.271.8515
or Gloria.Ising@trilogyhs.com
Compliance Hotline: 800.908.8618,
ext. 2800; or comply@trilogyhs.com
Newsletter Production by
PorterOneDesign.com
Listening to music also has positive
effects in regards to dementia.
Studies have shown that listening
to and/or playing music can slow
down and even possibly prevent the
onset of dementia. Enjoying music
keeps the brain active, which can
counteract a decline in cognitive
functioning as people age. Listening
to your favorite album or even
exploring musicians you do not
know can stimulate the brain and
increase your mental abilities.
Because of music’s observed
neurological benefits, it is being
used more and more frequently in
therapy programs for those with
Alzheimer’s. Music ties us to some
of our most cherished and powerful
memories. Listening to a song from
your past causes your brain to relive
that memory, and to recall what
your other senses were experiencing
...continued from page 1
at the time. This powerful process
can help those with Alzheimer’s in
many ways. It can elevate a mood,
relieve agitation, and reinforce
connections with loved ones. In
later stages of Alzheimer’s, when
it becomes harder to communicate
with loved ones, music can help
bridge the gap. What cannot be said
that has not been said in a song?
Music connects us. It is one of
those special things that everyone
can share, regardless of race, gender
or age. The benefits of music are
so profound in part because we do
not just listen to music, we interact
with it. Music is, above all else, an
experience. If you don’t already,
make it a point to experience music
every day. You’ll be amazed at the
affect in has on your life.
Cover photo caption:
Harpist Emily Sights provided beautiful
music to the St. Charles Health Campus.
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