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The Cantillon Institute
Student Handbook
The Cantillon Institute
10 Victoria Avenue, Perth WA 6000
T: 61 8 6161 9363 F: 61 8 6162 0475
Website: www.can.edu.au
Email: info@can.edu.au
CRICOS Provider #: 03022C
RTO #: 51901
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Contents
Contents ............................................................................................................................................................................................. 2
1. Introduction ................................................................................................................................................................................. 5
1.1 Our Institute ......................................................................................................................................................................... 5
1.2 Our Purpose, Vision and Values .................................................................................................................................. 5
2. Location and Facilities ............................................................................................................................................................. 6
2.1 Location and Important Contact Details .................................................................................................................. 6
2.2 Facilities ................................................................................................................................................................................. 8
3. Student Code of Conduct ........................................................................................................................................................ 9
3.1 Integrity in academic work ............................................................................................................................................ 9
3.2 Equity and Respect ............................................................................................................................................................ 9
3.3 Institute Resources......................................................................................................................................................... 10
3.4 Classroom Conduct......................................................................................................................................................... 10
3.5 Investigation of Misconduct ....................................................................................................................................... 11
3.6 Consequences of Misconduct ..................................................................................................................................... 11
4. Courses on Offer at CAN....................................................................................................................................................... 12
5. Entry requirements ............................................................................................................................................................... 12
6. Student Support Services .................................................................................................................................................... 12
6.1 Orientation ........................................................................................................................................................................ 12
6.2 Student Welfare and Support Referral................................................................................................................... 13
6.3 Critical Incidents ............................................................................................................................................................. 14
7. Timetables and Schedules................................................................................................................................................... 15
8. Brief Overview of Vocational Education ....................................................................................................................... 15
9. Training ...................................................................................................................................................................................... 16
9.1 Training Delivery Modes and Resources .............................................................................................................. 16
9.2 Assessment Methods ..................................................................................................................................................... 16
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9.3 Cover Sheets ...................................................................................................................................................................... 16
9.4 Assessment Extensions................................................................................................................................................. 17
9.5 Assessment Results ........................................................................................................................................................ 17
9.6 Special Conditions that may affect Assessment ................................................................................................. 17
9.7 Assessment Re‐sits and Re‐enrolment Costs ...................................................................................................... 17
10. Complaints and Appeals.................................................................................................................................................... 18
11. Course Progress.................................................................................................................................................................... 18
11. 1 Intervention strategies ............................................................................................................................................. 18
11. 2 Reporting on Unsatisfactory Course Progress ................................................................................................ 19
11.3 Monitoring Course Enrolment Load ..................................................................................................................... 19
12. Classroom and Site Policies ............................................................................................................................................. 20
12.1 Punctuality and Attendance..................................................................................................................................... 20
12.2 Holidays /Leave ............................................................................................................................................................ 20
12.3 Sickness ............................................................................................................................................................................ 21
12.4 Computer Lab Access.................................................................................................................................................. 21
12.5 Parking.............................................................................................................................................................................. 22
12.6 Bags and Valuables ...................................................................................................................................................... 22
12.7 Plagiarism, Collusion and Cheating....................................................................................................................... 22
12.8 Evacuations ..................................................................................................................................................................... 23
12.9 Student Contact Details ............................................................................................................................................. 23
12.10 Student ID Cards ........................................................................................................................................................ 23
12.11 Requests for Documents ........................................................................................................................................ 23
12.12 Printing .......................................................................................................................................................................... 24
12.13 Personal Hygiene ....................................................................................................................................................... 24
12.14 Training Kitchen Rules ........................................................................................................................................... 24
13. Deferral, Suspension or Cancellation of Student Enrolment ............................................................................. 26
13.1 Student initiated deferral or Suspension of Enrolment ............................................................................... 26
13.2 Documentation required for student initiated deferral or suspension or cancellation ................. 27
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13.3 Deferral prior to commencement.......................................................................................................................... 27
13.4 Cancelling an Enrolment ........................................................................................................................................... 27
13.5 CAN initiated suspension or cancellation .......................................................................................................... 27
14. Student Transfer Policy ..................................................................................................................................................... 28
15. Course Change...................................................................................................................................................................... 28
16. Occupational Health and Safety .................................................................................................................................... 28
17. Equity, Access and Privacy ............................................................................................................................................... 29
18. Recognition of Prior Learning and Credit Transfer ............................................................................................... 29
18.1 Applying for RPL or CT............................................................................................................................................... 29
19. Course Fees ............................................................................................................................................................................ 30
19.1 Overdue Fees Policy (Non Payment of Fees/Charges) ................................................................................. 30
19.2 Financial Hardship ....................................................................................................................................................... 31
19.3 Overseas Student Health Cover Policy ................................................................................................................ 31
19.4 Provision of Education for Dependents of International Students.......................................................... 31
20. Refund Policy ......................................................................................................................................................................... 31
21. International Student Visas ............................................................................................................................................. 31
22. CAN Policies and Procedures .......................................................................................................................................... 31
23. Study Skills ............................................................................................................................................................................. 31
23.1 Time Management ....................................................................................................................................................... 32
23.2 Effective reading Skills ............................................................................................................................................. 32
23.3 Group Work .................................................................................................................................................................... 32
23.4 Writing Assessments .................................................................................................................................................. 33
23.5 Researching .................................................................................................................................................................... 33
23.6 Giving Presentations ................................................................................................................................................... 33
24. Glossary.................................................................................................................................................................................... 34
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1. Introduction
1.1 Our Institute
Welcome to The Cantillon Institute (CAN)
CAN is an Australian training organisation dedicated to providing quality training and
educational services to overseas students. Our focus is on assisting our students in the
acquisition of the practical skills and personal attributes that form a foundation for future
professional success. Through collaboration with key industry experts and stakeholders, CAN
ensures that students obtain the knowledge and skills that workplaces need and value.
As we would like our students to have a happy, comfortable and successful experience while
studying for a qualification at CAN, this handbook provides an overview of the general
policies and important information needed for a smooth transition to academic life at the
institute.
1.2 Purpose, Vision and Values
The Objectives of CAN are:

Our purpose is to foster and develop individuals to personal and business success.

Our vision is to be the institution of choice for individuals with entrepreneurial
spirit.

Our promise is to Make It Happen for both students and industry.

To enhance international understanding by encouraging cooperative
learning/training among students of different linguistic and cultural backgrounds.

To be inclusive, open and responsive to the diverse needs and abilities of all CAN
students.

To expose international students to Australian culture and lifestyle.

To promote social, civic, ethical and environmental responsibility to all CAN
students and staff.
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2. Location and Facilities
2.1 Location and Important Contact Details
Main Campus
CAN’s main campus is located in the heart of Perth City and within walking distance of a
variety of restaurants, cafes, supermarkets, shops and recreation facilities. All orientations
will be held at the main campus.
Contact Details
10 Victoria Avenue, Perth WA 6000
T: 61 8 6161 9363 F: +61 8 6162 0475
Website: www.can.edu.au
Email: info@can.edu.au
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CAN Commercial Kitchen for Hospitality Students
This state of the art commercial kitchen facility is located in Gosnells, 17kms South East of the
central business district of Perth.
Kitchen Address Details
Unit 2, 2324 Albany Highway, Gosnells WA 6110
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2.2 Facilities
General Computer Lab:
The general lab is equipped with computers which have Internet access and Microsoft Office
Suite installed for students to work on their assignments and research.
Other Equipment:
Digital cameras, scanners, B/W and colour printers and photocopiers are available to
students for the completion of assessments.
Reference Books and Journals:
CAN has a collection of reference books, industry periodicals and DVDs which CAN trainers
can make available to students.
Classrooms:
CAN has three theory classrooms for conducting face to face teaching, lectures, discussions
and role plays. These classrooms are equipped with a PC and projector for presentations.
Commercial Kitchen:
The commercial kitchen facility at CAN has all the up to date equipment required for our
Hospitality courses.
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3. Student Code of Conduct
The CAN Student Code of Conduct sets out standards of acceptable behaviour required of all
students. This code of conduct is intended to safeguard the reputation and integrity of the
institute while also creating a safe and productive study environment for students and staff.
The code of conduct covers both academic standards of conduct and general standards of
conduct required at CAN. Some of the standards covered in this section are outlined in more
detail later in this handbook.
3.1 Integrity in academic work
Students of CAN are expected to:

Conduct themselves honestly and in compliance with published institute policy

Submit academic work that is free of plagiarism or collusion

Be familiar with the programs and resources available to assist them in conducting
their studies and researching appropriately, including resources to help students avoid
plagiarism

Actively participate in the learning process

Attend scheduled course activities and submit assessment tasks on time, unless
unforeseen or exceptional circumstances arise

Comply with the proper use of copyright materials

Ensure that academic activities are conducted safely and do not place others at risk of
harm.

Avoid behaviours which in any way impair the reasonable freedom of other persons to
pursue their studies, work or research or to participate in the life of the Institute
3.2 Equity and Respect
Students are expected to:

Treat all Institute staff, other students, and visitors to the Institute with courtesy,
tolerance and respect.

Respect the rights of others to be treated equitably, free of all forms of unlawful
discrimination and harassment, including sexual harassment

Respect the rights of others to express views and opinions and not engage in
behaviour that may be reasonably considered to be obscene, dangerous or offensive to
others
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
Avoid engaging in behaviour that is unlawful, discriminatory, harassing, or bullying.

Avoid engaging in behaviour that is perceived to be threatening or intimidating or
causes any person to fear for their personal safety or well-being

Respect that CAN is a multicultural environment and wear modest attire at all times
whilst attending the institute
3.3 Institute Resources
Students are expected to:

Use and care for all institute resources, such as buildings, equipment and grounds,
library, information and communication technology resources, in a lawful and ethical
manner, mindful of the need for resources to be shared by all members of the institute
community

Ensure their actions or inactions as a student do not harm, or bring into disrepute, the
reputation or good standing of the institute

Refrain from littering on institute grounds

Leave washrooms and other facilities in a clean and tidy condition

Avoid behaviour that is detrimental to institute property, such as damage or abuse

Students of CAN must not:
o Use, possess or supply any prohibited drug, substance or weapon on campus
o Engage in gambling on any of the institute sites
o Engage in dishonest behaviour on any of the institute sites
3.4 Classroom Conduct
Students are expected to:

Demonstrate respect for staff and students while in a CAN classroom or at a CAN
learning site

Turn off mobile phones during class times and assessments

Speak in English at all times

Refrain from eating and drinking in classrooms

Undertake all required preparation for classes, such as readings
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
Not participate in any learning activity, such as tutorials or laboratory classes, while
under the influence of alcohol or other drugs

Wear the appropriate uniform and Personal Protective Equipment (PPE) at all times
when entering CAN training sites (Hospitality students). Students will not be
permitted to participate in class activities or enter a site without the correct wear.

Attend all classes regularly and punctually except when prevented by illness or other
compassionate or compelling circumstances. Students who are more than 15 minutes
late will not be permitted to enter a classroom and will have to wait until the start of
the next class. In the case of illness, a medical certificate must be supplied to CAN.
3.5 Investigation of Misconduct

Any breaches of the guidelines outlined in the code of conduct may be considered
misconduct

Where there are reasonable grounds to believe that academic or general misconduct
has occurred, CAN will investigate the alleged misconduct as follows:
o A written report of the alleged misconduct must be provided by the staff member or
other person (s) affected
o The allegation of misconduct will be investigated by the Client Services Officer
through discussion with the student concerned and other affected parties
o The Client Services Officer will determine whether misconduct has occurred and
provide a written report of the decision to the student concerned and the reporting
staff member or student
o If there are reasonable grounds to believe that the student has engaged in
misconduct, the Client Services Officer will refer the matter – in writing – to the
Institute Campus Manager
o The Institute Campus Manager will investigate the misconduct and make a final
ruling on the matter, informing the student concerned in writing
o The matter may be referred to external agencies, such as police and DIBP, if
warranted
3.6 Consequences of Misconduct

In determining a penalty for misconduct, CAN will take into account:
o The nature and severity of the misconduct
o Any demonstrated extenuating circumstances
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o The student’s prior record at the institute

Penalties for misconduct may include but are not limited to:
o Provision of a written warning
o Requiring the student to resubmit the offending work (academic misconduct)
o Awarding a “ Not Yet Satisfactory” grade for the work submitted or “Not Yet
Competent” for the entire unit in which the misconduct occurred (academic
misconduct)
o Deferring, suspending or cancelling the student’s enrolment
o Referring the matter to police or DIBP
Students may appeal the outcome of any case of misconduct under the terms of the CAN
Complaints and Appeals policy.
4. Courses on Offer at CAN
Please see the CAN website for current information about the courses on offer.
5. Entry requirements
All students need to meet CAN stated entry requirements for course entry (please see the
CAN website for the minimum entry requirements for courses on offer at CAN). This policy is
in place to make sure that all individuals who achieve entry into a Nationally Accredited
Program have the skills and abilities they require to be successful in their studies.
CAN is an equal opportunity provider which welcomes qualified applicants of any
background, national or ethnic origin, or language group. CAN promotes a multicultural
environment, free of any form of discrimination.
6. Student Support Services
6.1 Orientation
Orientation programs generally take place in the week prior to the start of a new term.
At orientation, new students will receive the following:

Information about the institute and its industry context

Introduction to key staff members

Introduction to safety essentials on campus

A campus tour including classrooms, student areas, student administration/services

An orientation kit containing all required paperwork for students to complete
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
A presentation on important DIBP policies for international students on a student visa

A presentation on VET Training and Assessment approaches, including the principles
of competency based training and assessment, RPL and course credit.

A CAN student card
Any student who cannot attend Orientation must notify CAN prior to the date of orientation.
An opportunity to attend an alternative session on arrival can be scheduled with the relevant
administration and training staff in these circumstances; however, there must be compelling
or compassionate reasons for non‐attendance of orientation and the request must be made
prior to the orientation date.
It is the responsibility of students who arrive after the commencement of an academic term
to catch up on work missed through consultation with the Client Services Officer (CSO) and
the relevant trainers.
6.2 Student Welfare and Support Referral
The following support services are available for all students studying at CAN:
Academic issues
Students who have concerns about their attendance, academic performance or other related
issues are welcome to make an appointment with the CSO or their trainers to discuss these
matters. The CSO will provide advice and guidance, or referral to external support agencies
or services where required.
Additional Support
Additional support can be provided to students in the following areas:

English language, literacy and numeracy difficulties

Personal and social problems

Accommodation issues

Any disability or other issue which may impact on the ability to participate
successfully in learning and assessment
Please note that CAN is not a migration agency and cannot provide students with
information/advice about matters pertaining to migration.
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Emergency Contact Number:
The emergency contact number in Australia is 000.
Academic and Attendance Achievement Awards
CAN runs an AAA (Academic and Attendance Achievement) Awards program in each course
area in every study period. Students are nominated for these awards by their trainers based
on their attendance and achievement throughout the study period. All AAA recipients
receive a certificate and movie ticket as well as the opportunity at the end of each year to
win travel tickets in a draw.
Transperth Smartrider:
All International students are entitled to cheaper fares on public transport. Students wishing
to obtain a “Smartrider” card should complete a form at reception. Once this form is
authorized and stamped by CAN, students can purchase a card from any Transperth outlet.
6.3 Critical Incidents
A critical incident is ‘a traumatic event, or the threat of such (within or outside Australia),
which causes extreme stress, fear or injury’
Critical incidents are not limited to, but may include:

missing student/s or staff member/s;

experiencing severe verbal or psychological aggression;

death, serious injury or any threat of these;

natural disasters; and

issues such as domestic violence, sexual assault, drug or alcohol abuse
Non‐life threatening events can still qualify as critical incidents.
In an event of a critical incident, please report it to the CSO soon as possible. If the incident
occurs after hours, please contact emergency services on 000.
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7. Timetables and Schedules
All class/group schedules are planned on a term by term basis which means that students’
timetables may change with a new study period due to appropriate trainer availability, venue
availability, class sizes and other factors. CAN will always endeavor to ensure that there is
minimal disruption to term schedules.
The Institute reserves the right to defer a subject to a later term/session under special
circumstances. Where a subject is deferred, it will be offered in the next logical
learning/training sequence.
Timetables will be published and made available to students via email.
8. Brief Overview of Vocational Education
Vocational education and training undertaken at CAN is competency based. Assessment tasks
determine whether students are “Competent” or “Not Yet Competent” in units of study that
make up a qualification. Each individual assessment task will be determined as being either
“Satisfactory” or “Not Yet Satisfactory” and all assessment tasks required for each unit of
study must be satisfactory for any student to be deemed “Competent” in that unit.
Assessment at CAN is:

Competency Based – Students will be assessed against a list of criteria set out in
nationally recognised competency standards. These competency standards set out the
knowledge and skill requirements that they will need to competently perform in their
chosen vocational field.

Evidence Based – The assessor gathers different forms of evidence to make the
decision as to whether students are competent or not in the required skills and knowledge
set out in the competency standards. The assessor may use several different methods to
gather this information such as observation, asking questions which require verbal or
written responses and evaluating projects and presentations. The trainer or assessor will
inform students how and when they will gather this evidence of competency which is based
on both theoretical knowledge and practical skills.

Participatory – This means students will be informed about how they will be
assessed and of the consequence if they are found to be unsatisfactory in any assessment.
Students will be provided with a copy of the competencies that they will be assessed against
so that they know what will be expected of them and can ask for clarification if they are
unsure of anything. If there is any reason why students cannot undertake an assessment on
the scheduled date, it is important that they inform the CSO of this as early as possible so that
the assessment can be adjusted or rescheduled.
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9. Training
CAN is committed to providing an effective and interactive learning/training environment for
students through innovative delivery methods:
9.1 Training Delivery Modes and Resources
Training is delivered both face to face in a class room format as well as at our fully equipped
training sites. This allows students to have direct contact with their trainers and to ask for
additional support if required.
Students may be required to participate in activities such as field trips, field placements
and excursions which provide invaluable industry contact for them.
9.2 Assessment Methods
All subjects offered involve a number of assessment methods. Typically, the assessment
methods may include:

Practical Observation of Tasks

Assignments / Case Studies

Role Plays

Research Projects

Reports

Presentations

Work based assessments
9.3 Cover Sheets
All written assessments must be presented with a cover sheet. The CAN cover sheet is located
on the Student Share Drive. Please note that students must print cover sheets themselves;
reception is not able to provide students with cover sheets.
CAN does not accept electronic submission of assessments unless a trainer has given
express permission to a student to do so.
In addition, students must hand their assessments directly to their trainers or the CSO.
The reception is unable to accept assessments.
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9.4 Assessment Extensions
Trainers can grant students assessment extensions of up to 3 days. For assessment
extensions of more than three days, students must contact the Client Services Officer (CSO).
The CSO may grant assessment extension based on valid companionate and compelling
circumstances
9.5 Assessment Results
CAN trainers will ensure assessment results are made available to students as soon as
possible after they participate in any assessment. Trainers provide feedback and results to
students in one or more of the following ways:

Interviews highlighting strengths and weaknesses measured against the assessment
criteria

A competent/satisfactory or not yet competent/not yet satisfactory result may be
given to the student at the time of the assessment

Written comments on any submitted written assessments

Assessment Feedback form
Students may access their training and personal records by applying in writing to the CSO.
Students may not access the results of another student unless a permission form to access
his/her student records has been completed prior and authorized by the CSO.
9.6 Special Conditions that may affect Assessment
Special conditions that may affect
assessment are:

Difficulties with understanding English

A disability

Cultural or religious beliefs
In these circumstances and, on the submission of compelling evidence by the student, CAN
may be able to provide Reasonable Adjustment whereby assessment methods are modified to
suit these special conditions.
Refer to Reasonable Adjustment Policy for full details
9.7 Assessment Re‐sits and Re‐enrolment Costs
Students who are not successful in an assessment after the second scheduled assessment
date may incur a re‐ assessment fee or re‐enrolment cost for each unit. Please refer to the
Fees and Charges page on www.can.edu.au.
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10. Complaints and Appeals
CAN is committed to the early resolution of complaints and appeals in a fair and impartial
manner for the parties involved. The CAN complaints and appeals policy ensures that all
students are given access to effective and fair complaints resolution and appeals processes at
minimal or no cost and within 10 working days of the lodgement of a formal complaint or
appeal. CAN policy covers both academic and non-academic complaints and appeals.
Refer to Complaints and Appeals Policy and Procedures for full details.
11. Course Progress
CAN follows the DIBP Course Progress policy for monitoring the progress of students
enrolled in its courses.
CAN students receive a second chance if they are unsatisfactory in any assessments during
any period of study (a second chance is called a re‐sit, or resubmission or re‐work advice). An
academic intervention strategy will be implemented for any students deemed at risk of not
progressing satisfactorily in their courses.
International students should be aware that CAN is required to report to DIBP any student
who does not progress satisfactorily in two consecutive study periods. A student is deemed to
have unsatisfactory course progress where a student has been assessed Not Yet Competent
(NYC) in 50% or more of the units attempted in any two consecutive study periods (terms).
If students do not agree with their assessment results, they can lodge an internal appeal
within 20 working days of receiving the result.
Refer to Course Progress Policy for full details.
11. 1 Intervention strategies
CAN proactively monitors student progress and applies intervention strategies as soon as
students are identified as being at risk of not making satisfactory course progress. CAN
may also suggest additional support for students.
See Additional Support under section 6.2 of this Handbook for more details.
In the case of unsatisfactory course progress, the following intervention strategies may be
applied:
 Guidance concerning the appropriateness and suitability of course/s undertaken
 Additional support for the units of competency where NYC(s) have been recorded
 Scheduling of re‐assessment events
 Adjustment of study load if a student is having difficulty in making satisfactory course
progress
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 Literacy and Numeracy assistance
11. 2 Reporting on Unsatisfactory Course Progress
When a student is deemed to have unsatisfactory course progress (explained above) in two
consecutive study periods (terms), the student will be sent a notice of “Intention to Report”
and will have an opportunity to access the complaints and appeals policy within 20 working
days.
In the case that:

a student has chosen not to access the complaints and appeals policy within the 20
working day period

or withdraws from the process, or

the process is completed and results in a decision supporting CAN
CAN will notify DIBP via PRISMS about the student not achieving satisfactory course
progress.
11.3 Monitoring Course Enrolment Load
If students are identified as not meeting satisfactory course progress requirements (which
may affect their expected duration of study), CAN will record this variation and the reasons
for it on their student files as well as report such change via PRISMS.
The following factors may change students’ study loads and affect the expected duration of
study (completion within expected duration):
 Necessary units are not available or offered in a
particular term
 Timetable clash;
 RPL/Credit Transfer;
 Failed prerequisites;
 Implementation of Intervention Strategy
 An uncommon or unusual event that is out of the student’s control
(compassionate or compelling circumstances or extenuating
circumstances);
Students must be able to prove that the compassionate or compelling circumstances or
extenuating circumstances have affected them and prevented them from maintaining a
normal study load. Supporting documents will be required.
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12. Classroom and Site Policies
12.1 Punctuality and Attendance
The attendance of all student enrolled at CAN is monitored.
While the DIBP Course Progress Policy does not require CAN to report on
unsatisfactory attendance, our internal policy is that all students attend classes regularly. It
is expected that students maintain at least 70% attendance because attendance and
academic progress are strongly linked.
Students are expected to attend classes for the entire time indicated in the timetable. Failure
to attend will result in being marked absent and such absenteeism may seriously impact
on students’ ability to complete their courses successfully. Students need to be aware that
an attendance below 70% for any study period may place their academic progress, as well as
their enrolment at CAN, at risk.
All attendance records are monitored by the CSO and students who are at risk of attending
less than 70% in any one study period will be notified by email and counseled.
Students are reminded to be punctual on arrival for lessons – students who arrive late will
not be allowed to enter that class until after the break time.
Hospitality students who arrive late for practical class in the training kitchen will not be
permitted to enter the class and will be marked absent. Please refer to Kitchen Operations on
page 26 for further details.
12.2 Holidays /Leave
Students are advised to arrange their holidays during CAN term breaks and the institute will
generally not grant any holiday leave and/or issue any holiday approval letters during a term
of study.
The CSO, in conjunction with the Program Manager may consider granting students
special leave on compassionate or compelling grounds for a period of up to two weeks.
If students’ compassionate or compelling circumstances require a leave period of more than
two weeks, they are advised to apply for deferment for a period of a term.
Students will be required to fill in Leave and/or Deferment forms when applying for leave or
deferment. Leave or Deferment forms that do not have supporting documentary evidence
attached will not be accepted for consideration.
Documentary evidence must be provided within 10 working days of the application date on
the request form. If an extension is required this must be requested to the CSO directly at
their discretion.
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If a student’s leave or deferment has not been approved the student may still be liable to
receive a notice of intention to report on the basis of course progress and/or non-payment of
fees. They will be treated as any other student with a current CoE and their enrolment may be
cancelled.
If a student has a change of visa while on leave/deferment the student may still be liable to
pay his/her fees as per the cancellation/refund policy
12.3 Sickness
In the case of illness, or other circumstances beyond reasonable control, students may
be excused from attending classes.
Medical certificates from a registered Medical Practitioner are required if students are absent
from school due to illness. Students should write their student number on their medical
certificates and submit them to the CSO.
Please note the following:

A receipt for medical or hospital fees and/or a statutory declaration is not satisfactory
documentation for class absence and will not be accepted.

All medical certificates should be on official letterhead, signed and dated by the
medical practitioner.

No medical certificates that appear to be back dated will be accepted.

If a student misses class due to illness they must provide satisfactory documentation
to the Client Services Officer (CSO) within 7 days of the absence.

If a student is absent for more than two consecutive days due to illness the medical
documentation submitted should be more descriptive regarding the illness and/or
from a specialist.
Please be aware that CAN does hold the decision whether to accept or decline medical
certificate(s) provided if they are not satisfactory or not provided within the correct
timeframe. Students who miss a unit due to illness and who have not provided a suitable
medical certificate will be at risk of incurring re-assessment and/or re-enrolment fees.
12.4 Computer Lab Access
The following rules apply when using the CAN computer lab:

No food or drink items are allowed in the CAN
computer lab.

No mobile telephones are allowed to be used when in
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the CAN computer lab.

Students must respect other students’ learning and remain quiet in the lab.

Students must not share computer access/log in information with other students

Students must not use other student’s access/log in information

Students may not view inappropriate websites or download any unauthorized
programs/materials when using the CAN computer lab
12.5 Parking
There is no allocated parking at the Perth City campus we highly advise students to take
public transport to college. Please refer to the Transperth website for timetable information.
However if you prefer to drive to college there are a number of paid parking facilities just a
short walk away from the campus.
There is on-street and public parking available next to and near the CAN training kitchen in
Gosnells.
12.6 Bags and Valuables
Students are reminded to take care of their bags and valuables while on the CAN campus. CAN
will not be liable for any property lost by students on campus. Please report any lost property
or hand in any lost property to reception.
12.7 Plagiarism, Collusion and Cheating
Plagiarism and other violations of academic integrity at CAN constitute a serious breach of
policy. Plagiarism means presenting the work of another person as one’s own without
appropriate acknowledgement or referencing and can include:

Copying of another student’s or an author’s exact words and paragraphs
without indicating the source

Submitting work that has been written by someone else

Copying and pasting from websites without indicating the origin of the
information
Collusion refers to two or more students working together on an academic task
which is meant to be completed individually
Cheating refers to copying answers from other students during written tests or
copying answers from a prepared source
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A breach of this policy will result in:

A “Not Yet Satisfactory” result for any assessment or a “Not Yet Competent” in a unit
of study where a student is suspected of plagiarism or collusion

The requirement to re‐work and resubmit assessment/s. Please check the
reassessment cost on the Fees and Charges page on www.can.edu.au.

Further measures as required
Refer to Plagiarism Policy for full details.
12.8 Evacuations
In the case of an emergency, it may be necessary to evacuate the CAN building or training
kitchen. If an evacuation has to take place, students must remain with their trainers and
classmates and follow all instructions given by the Wardens.
Evacuation exit route diagrams are located in all CAN classrooms.
Also refer Critical Incident Policy and procedures.
12.9 Student Contact Details
It is extremely important for students to supply CAN with up to date and accurate contact
details. All contact with students is conducted using their last given contact details and lack
of accurate records may lead to students missing out on vital information. Students are able
to change their personal details at any time by accessing the Change of Contact Details form.
International students are required to keep their education providers up to date with their
contact details as a requirement of their student visas. If students change their address
and/or contact details, they should inform their provider within a period of 7 days.
12.10 Student ID Cards
All CAN students are provided with a Student ID card at orientation.
Students should keep their student ID cards with them at all times while attending any
CAN training venue, work based assessments, excursions or campus.
A charge applies to replacement of lost student cards (See fees and charges page on CAN
website www.can.edu.au).
12.11 Requests for Documents
CAN students need to fill in a request form for the following documents and hand it to
reception:
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
Certificates, transcripts and statements of attainment

Course progress documents

Statements of attendance

Outstanding fees

Letter of Invitation

Work Rights
The issue of documents attracts a fee with the exception of Certificates, transcripts &
statement of attainment. Please check the fees and charges page on the CAN website
www.can.edu.au.
Request for documents/Certificates may not be approved if you have outstanding fees
regardless of what course it relates to.
12.12 Printing
Students may print to the photocopier situated outside the computer laboratory.
All students are given credit for 50 pages of printing when they join the institute.
Thereafter, they will need to add credit to their accounts. Please check the fees and charges
page on the CAN website www.can.edu.au.
12.13 Personal Hygiene
Students must maintain scrupulous personal hygiene while attending CAN. CAN
bathrooms, kitchens and common rooms should be left in a clean condition after use.
Spitting at any CAN site is strictly prohibited.
12.14 Training Kitchen Rules
The kitchen environment is different to a classroom environment; therefore, procedures
appropriate for this environment are required in addition to CAN standard policies and
procedures.
These policies and procedures apply only to staff and students operating within the kitchen
environment.
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Purchasing Kitchen Uniforms and Toolkits
CAN provides students with a full protective kitchen uniform plus a kitchen tool kit.
The supplier to the institute will attend institute in week 5 of every term to take uniform
measurements and collect uniform and kitchen kit orders. Students who do not attend this
session will be required to go to the supplier by themselves and obtain the relevant uniform
and kit.
Students who have an existing kitchen kit and uniform must bring these to institute by week 4
of the term for approval by a designated staff member.
If an existing kitchen kit is not approved by this date, the full kit must be ordered.
Uniforms and kits will be delivered to the institute in week 9 of each term.
Wearing the Uniform
All Students who are undertaking practical kitchen classes must be in FULL protective
KITCHEN UNIFORM. This uniform consists of:






White double breasted, long sleeved chef jacket with white buttons and no piping
Chequered chef pants ( hounds tooth /small check)
Black skull cap with CAN logo embroidered on it,
White neckerchief (necktie)
White ½ apron (without pocket and not a bib apron)
Black leather enclosed footwear (footwear must be non slip and preferably steel
cap. They can be either boots, shoes or clogs, but must be of a commercial kitchen
standard)
Uniforms must be laundered and ironed after every class. Students who attend with dirty
uniforms may be refused entry to the kitchen class if a chef trainer deems their uniform to be
unhygienic or a food safety issue.
Students may be allowed into class without a hat or neckerchief. If a student is missing a hat,
a hairnet will be issued to them. Students with missing uniform items will have their details
and the details of the missing items recorded in the Daily Uniform Checklist Binder.
If students attend class regularly without their hat or neckerchief, they will be required to
purchase these items before attending their next class.
Students missing any other parts of their uniform will not be allowed into class for that day as
it is an OH & S hazard.
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Student Tool kits
Students are required to maintain their kit and keep it in a safe and hygienic manner. These
kits are vital part of every class and it is the student’s responsibility to bring their full kit to
every class.
If a student does not bring their entire kit or their kit is dirty and unhygienic, it is up to the
chef trainer conducting the class to decide on whether or not a student can attend a class.
Kitchen Operations
Class start times:
Students are required to arrive at class at least ten minutes before the designated start time to
ensure they have sufficient time to change into their kitchen uniform before class starts.
A student will not be permitted to enter a kitchen class, if they are late.
This policy is required to ensure that the safety of staff and students is not impacted by having
classes interrupted by late students, for example, a trainer having to focus on a late student’s
arrival and not on the rest of the class who may be cutting and slicing vegetables.
End of Class Procedure
At the end of every practical class, the kitchen has to be left in a clean and tidy manner.
This includes:





cleaning and sanitising stations
wiping down the stove tops and changing the drip tray if needed
washing and drying the dishes and equipment that has been used
putting back all equipment in its set place in a safe and tidy manner.
drying and putting away all equipment /cutlery/ crockery that has put through the
dish washer.
 sweeping and mopping the floors
 disposing of all rubbish in appropriate bins
 Washing all tea towels, wipes and torchons
The chef-trainer will instruct and train students in all required cleaning processes.
13. Deferral, Suspension or Cancellation of Student Enrolment
13.1 Student initiated deferral or suspension of enrolment
Students wishing to defer or suspend their enrolments must demonstrate compassionate or
compelling circumstances. Requests to defer are required to be in writing using the CAN
Deferment Form with supporting evidence attached. All applications should be submitted
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within a reasonable timeframe to allow for processing of the request. The maximum
suspension period is six (6) months. Approval will only be given in the limited circumstances
described above and students will receive notification in writing of the result of their request.
13.2 Documentation required for student initiated deferral or suspension or
cancellation
Supporting documents must be provided within 10 days of the CSO receiving the application
e.g. medical certificates, police reports
13.3 Deferral prior to commencement
Students may request a deferral prior to course commencement. Requests must be in writing
and addressed to the Admissions Officer.
13.4 Cancelling an Enrolment
Students wishing to cancel their enrolments must complete a Cancellation form with all
supporting documentation attached. Students will receive notification in writing of the result
of the request.
Please be aware that the CAN refund policy will be applied to all enrolment cancellations and
that monies owed or refunded will depend on the time of notification of cessation of studies.
**Please Note: A change of visa will be processed as a normal Cancellation request**
Cancellation on a student visa refusal
If a student’s visa is cancelled while they are enrolled with the college the student must notify the
college in writing within 1 week of the visa cancellation and advise of their intention.
Refund application received after 4 weeks will not be accepted
13.5 CAN initiated suspension or cancellation
CAN may suspend a student enrolment in the following instance:
 Serious student misbehavior
CAN may cancel a student enrolment in the following instances:
 Serious student misbehavior inclusive of academic misconduct
 On non-commencement of the course
 On breach of enrolment conditions
 On non -payment of outstanding fees
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 On failure to meet the requirements of the Course Progress policy
 When a student no longer holds a valid visa
 If CAN is no longer able to deliver a course
 If a student refuses to enrol in an appropriate study load
In cases where suspension or cancellation of the student’s enrolment is initiated by CAN,
students must be notified in writing and given 20 working days to access the CAN
Complaints and Appeals policy.
The change in enrolment status will not be reported to DIBP until the appeals process is
completed unless extenuating circumstances relating to the welfare of the student, other
students and staff apply. See the glossary at the back of this Student handbook for a
description of Extenuating Circumstances.
Once a suspension or cancellation is processed, CAN will notify DIBP via PRISMS within 14
days of such termination.
14. Student Transfer Policy
International students on a student visa are obliged to complete the first six months of their
principal course at their principal provider before being able to transfer to another provider.
Students wishing to cancel their enrolment at CAN before the period of six months has
elapsed must apply in writing, giving full reasons and supporting documentation for their
request. CAN will also require a copy of a letter of offer from the alternative provider.
Students will be notified in writing of the outcome of their request within ten working days
of making the request and the refund policy will be applied if the request is successful.
15. Course Change
Students wishing to change to a different course at CAN must fill in a Change of Course form
and hand this to reception. A change of course request incurs a charge and students will also
have to pay to acquire a CoE for the new course. Please check the fees and charges page on the
CAN website www.can.edu.au.
16. Occupational Health and Safety
CAN is committed to providing a safe working and learning environment for its students and
staff members. The Institute adheres to the relevant West Australian Occupational Health and
Safety (OH&S) Act. A copy of the Act is accessible at:
http://www.slp.wa.gov.au/legislation/agency.nsf/docep_main_mrtitle_650_homepage.html.
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17. Equity, Access and Privacy
Students and staff have rights and responsibilities under the law to adhere to:

The Equal Opportunity Act
www.eoc.wa.gov.au/AboutUs/TheEqualOpportuntiyAct.aspx

The Privacy Act www.comlaw.gov.au/Series/C2004A03712

The Copyright Act www.comlaw.gov.au/Series/C2004A07378
18. Recognition of Prior Learning and Credit Transfer
Recognition of Prior Learning (RPL) refers to relevant prior learning experience which
demonstrates that students already have the knowledge and competencies of the
unit/course.
Credit Transfer (CT) gives recognition to the Qualifications and Statements of Attainment
issued by other registered training organisations accredited under the Australian
Qualifications Framework, allowing for the granting of credits for successfully completed
units.
Grant of RPL or CT may result in change in course duration which may also impact changes in
timetable and study loads for each study periods (terms). Students will not be required to
attend classes for units against which CT has been granted.
18.1 Applying for RPL or CT
New students who wish to apply for RPL or CT should indicate this on their initial application
form along with the provision of full supporting documentation to the Admissions Officer.
Continuing students who believe that they are eligible for credit transfer for an equivalent
unit (or units) gained at another Australian provider should make a written application to the
Program Manager and submit this together with evidence in the form of a valid academic
transcript or statement of attainment. To be considered for a fee adjustment, this application
should be made at least six weeks prior (one term preferred if possible) to the unit or units
being run at CAN to allow for timely evaluation and processing of the request. Applications
submitted outside of this timeframe may be recognised for credit transfer but no fee
adjustment will be possible.
All applications for RPL/CT will be assessed as quickly as possible and applicants will be
informed of the outcome promptly.
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19. Course Fees
All commencing students are required to pay fees at the time of or after accepting a course
offer. Continuing students’ fees must be paid by the due date specified on the invoice. Failure
to comply with the required payment date may result in termination of the offer or
enrolment and cancellation of enrolment.
Students who wish to pay by instalment must see Accounts to arrange for a Direct Debit to
be processed. Students who do not wish to proceed via Direct Debit will be expected to pay
their fees in full by the due dates.
Please see the fees and charges page on the CAN website for late payment penalties
www.can.edu.au.
Fees and charges are current as at the time of publication but are subject to change by CAN
on an annual basis as part of the review process.
Please be aware that CAN reserves the following rights:



To withhold completion certificates and academic transcripts from students who are
not up to date with their fee payments.
To deny deferment or course cancellation requests if students have not cleared their
fee payments.
To extend fee payment deadlines or to waive fees at the discretion of the Accounts
department.
19.1 Overdue Fees Policy (Non Payment of Fees/Charges)
It is the responsibility of students to ensure that their fees and other charges are paid on
time. If students have outstanding fees/charges at the end of their course, their results will
be withheld until all fees, along with the necessary penalties, have been paid. Student results,
awards and other services may be withheld if fees/charges have not been paid in full.
Granting an exemption from attendance at classes does not carry with it exemption from
payment of any fees or charges. CAN has the right to refuse students who are not up to date
with their fees the right to participate in any assessments.
Students are required to pay their fees and any outstanding charges on the precise fee due
date specified on the invoice.
Where a student enrolment has been cancelled and there is an outstanding debt, CAN may
approach debt collection agencies and/or credit bureaus to recover outstanding debts which
may affect the debtor’s credit history.
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19.2 Financial Hardship
Students who are unable to pay their tuition fees on time for any reason should discuss their
situation with Accounts.
19.3 Overseas Student Health Cover Policy
All overseas students are required to pay Overseas Student Health Cover (OSHC) for
themselves and all of their accompanying family members to Australia. CAN is able to
arrange OSHC for students through Allianz.
19.4 Provision of Education for Dependents of International Students
All school aged dependents are obliged to attend school whilst in Australia school fees may
be incurred. For further information about school aged dependents, please visit
www.immi.gov.au. CAN is not able to make study arrangements for dependent children of its
students.
20. Refund Policy
For the CAN refund policy, please visit the CAN website www.can.edu.au or see the “Terms of
“Enrolment” on the offer letter that all students sign at the time of enrolment.
21. International Student Visas
Please visit www.immi.gov.au for any information related to student visas and requirements.
22. CAN Policies and Procedures
All important policies and procedures are available on the website: www.can.edu.au.
23. Study Skills
All students need to have a good grasp of basic study skills if they are to succeed in their
studies at CAN.
The list below covers some of the most important study skills required.
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23.1 Time Management
It is vital for students to manage their time effectively. Some useful techniques are:

Prioritizing: rank the tasks that need to be accomplished from least to most important
so that you can decide what to do first

Planning and Recording: create a written plan which records the activities in order of
importance (wall planners and diaries can be very helpful)

Time allocation: take into account how much time is required for each activity and do
not try to complete too many activities in one day

Monitor and Review: check that your plan is working and modify if needed
23.2 Effective reading Skills
Your studies at CAN will require you to do a lot of reading. It is important for you to read to
understand and remember what you read. Some helpful techniques are:

Underlining and highlighting key ideas

Summarising main ideas

Forming questions about what has been read

Previewing and reviewing reading material
Make sure that reading takes place in a quiet and comfortable place with adequate light.
23.3 Group Work
CAN will require students to work in groups some of the time. Group work is vital for building
skills in

Decision making

Negotiation

Task management

Team building

Working with others harmoniously and productively
To be an effective group member, students are required to:

Share information with others

Respect group diversity and others’ opinions
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
Complete allocated tasks within given timeframes

Attend group meetings as required

Contribute fully and equally to group work
23.4 Writing Assessments
CAN students will be required to submit several written assessments.
Techniques which may be useful are:

Reading the assessment question several times

Underlining key ideas in the given question

Planning the answer : the structure and order of ideas

Completing some research on the topic

Answering the question clearly using relevant information and examples

Checking that spelling, grammar and expression are as accurate as possible

Re-drafting the assessment several times before submission
23.5 Researching
There are numerous written and electronic sources available. Research should derive from a
number of source types such as books, magazines, newspapers, journals and websites.
When using a source, it is vital to check on its credibility: look at factors like the author, the
type of publication, the date of publication.
Please be aware that “cutting and pasting” from the Internet and using others’ ideas without
acknowledging the source are strictly prohibited at CAN.
Please see the Code of Conduct in section 3 of this handbook as well as section 12.10 for
information about plagiarism in academic work
23.6 Giving Presentations
Students are required to give presentations as part of their assessment at CAN.
To make presentations effective, please note the following:

Ensure that the topic has been thoroughly researched
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
Present the ideas in a clear and structured way – the introduction to the presentation
should inform the audience about the main points to be covered

Use notecards as prompts and do not read out the presentation

Make eye contact with the audience and use effective body language (posture, gesture,
facial expressions)

Speak clearly and use stress and intonation to support key ideas

Consider using visual aids such as the whiteboard, PowerPoint, handouts, visual
displays

Keep to the required timing of the presentation and allow for audience question time
Students should talk to the CSO or their trainers if they require more detailed
information about or assistance with study skills.
24. Glossary
Compassionate or compelling circumstances: Compassionate or compelling circumstances
are generally those beyond the control of the student and which have an impact upon the
course progress or well-being.
These include, but are not limited to:
A. Serious illness or injury, where a medical certificate advises that the student was
unable to attend classes;
B.
Bereavement of close family members;
C. Major political upheaval or natural disaster in the home country requiring emergency
travel; or
D. A traumatic experience which could include:
E.

involvement in, or witnessing of a serious accident; or

witnessing or being the victim of a serious crime, which has impacted on the
student (these cases should be supported by police or psychologist reports)
Where the registered provider was unable to offer a pre‐requisite unit; or
F. Inability to begin studying on the course commencement date due to a delay in
receiving a student visa
G.
Other reasons may be considered, but must be supported by documentary evidence
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Extenuating circumstances:
Extenuating circumstances relate to the welfare of the students and may include, but are
not limited, to the following:
The student:
A. Refuses to maintain approved care arrangements (only for students under 18 years of age);
B. Is missing;
C. Has medical concerns, severe depression or psychological issues which lead the provider to
fear for the student’s well-being;
D. Has engaged or threatens to engage in behaviour that is reasonably believed to endanger
the student or others; or
E. Is at risk of committing a criminal offence.
Any claim of the extenuating circumstances must be supported by appropriate evidence.
Student Misbehavior:
A student is considered to have misbehaved when he/she:

Has been in breach of CAN policies, classroom or site rules

Is in breach of enrolment conditions

Is considered to pose a threat to the well-being of other students or staff
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