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CARERS QUEENSLAND
SOUTH COAST OFFICE
General Enquiries: 07 5534 2899
Carer’s Calendar May 2015
Details of these meetings follow this schedule
SUBURB
Arundel
Beaudesert
Beaudesert
Beenleigh
Broadbeach
Broadbeach
Broadbeach
Waters
Bundall
Burleigh Heads
Clear Island
Waters
Coomera
Elanora
Mt Tamborine
Palm Beach
Southport
Upper Coomera
Varsity Lakes
GROUP
Alzheimer’s Australia Gold Coast
Carer Support Group
Beaudesert Carer Support Group
Beaudesert Regional Disability
Connections
Beenleigh Carer Support Group
Autism Gold Coast Morning
Coffee’n’Chat
Autism Gold Coast Evening
Coffee’n’Chat
Parkinson’s Support Group
Gold Coast Carer Social Club
Southern Gold Coast Carer
Support Group
Motor Neurone Carer Support
Group
Coomera Carer Support Group
Mental Illness Fellowship Qld
Carer Network Support Group
Mt Tamborine Carer Support
Group
Angels Carer Support Group
Mental Illness Fellowship Qld
Carers Together Group
Northern Carer Social Club
Forget-Me-Nots Program
DAY/DATE
Monday 18th May
Wednesday 20th May
Thursday 7th May
Tuesday 26th May
Wednesday 6th May
Wednesday 20th May
Tuesday 5th May
Monday 11th May
Monday 25th May
No Meeting this Month
Wednesday 6th May
Tuesday 19th May
Wednesday 27th May
Tuesday 26th May
Wednesday 20th May
Thursday 21st May
Thursday 28th May
Carers Queensland Privacy Statement & Client Rights and Responsibilities
Each year we provide all clients with updated information about your right to
privacy and clients rights and responsibilities. This information is included in this
Carers Calendar.
Details of Monthly Carer Support Group & Social Club Meetings
Newsletter
Page 2
Page 2
Tuesday 5th May (1st Tuesday) 11.00am-1.00pm
Parkinson’s Society Support Group
BAVIA House, 14 Kalimna Dr, BROADBEACH WATERS (opposite Bowls Club)
Support Group Meeting: Group discussion
Includes a light lunch.
Phone 5575 3567 or 5593 7928 to RSVP and for further information
Wednesday 6th May (1st Wednesday) 10.00am-Noon
Coomera Carer Support Group
Meeting at the Training Room, Blue Care Coomera, 12 Esplanade, COOMERA
Morning Tea and presentation by Carers Queensland Counsellor Isabell Mitsel
Wednesday 6th May (1st Wednesday) 10.00am-Noon
Autism Gold Coast Morning Coffee'n'Chat meeting
Autism Gold Coast Cottage, Cascade Gardens, 2370 Gold Coast Hwy, BROADBEACH
Gold coin donation and bring a plate to share. Contact Debra 5508 2376 for details of this
meeting and guest speaker information. (Please leave a message if phone is unattended).
Thursday 7th May (1st Thursday) 9.30am-Noon
Beaudesert Regional Disability Connections
The Club House, 6-12 Petersen St, BEAUDESERT
The Beaudesert Regional Disability Connections is a regular meeting for local agencies and
carers are very welcome to attend to hear what is happening in the district.
Monday 11th May (2nd Monday), 10.00am-Noon
Gold Coast Carer Social Club
Evergreen in the Emporium Shopping Centre, Cnr Bundall Rd and Ashmore Rd, BUNDALL
Morning Tea and an opportunity to have a chat and catch up with other carers
Monday 18th May (3rd Monday) 10.30am-1.00pm
Alzheimer’s Australia Gold Coast Carer Support Group
Paradise Kids Centre, 89 Allied Dr, ARUNDEL
Meeting followed by lunch at no cost. For more information about the meeting, presentation
and to RSVP please call Alzheimer’s Australia Gold Coast on 5594 0270.
Tuesday 19th May (3rd Tuesday) 9.30am-Noon
Mental Illness Fellowship Qld Elanora Carer Network Support Group
Elanora Uniting Church, 17 Applecross Way, ELANORA. Parking available
Light Refreshments provided.
This meeting provides information, advice and support to carers caring for somebody living
with mental illness and is attended by carers, carer representatives, a clinical representative
and community mental health providers. For more information please contact MIFQ on
5563 8855 or goldcoast@mifq.org.au.
Wednesday 20th May (3rd Wednesday) 7.00pm- 9.00pm
Autism Gold Coast Evening Coffee’n’Chat meeting
Autism Gold Coast Cottage, Cascade Gardens, 2370 Gold Coast Hwy, BROADBEACH.
Contact Helen 5539 9903 for details about this meeting and guest speaker information. (Please
leave a message if phone is unattended.)
Details of Monthly Carer Support Group & Social Club Meetings (cont)
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Wednesday 20th May (3rd Wednesday) 10.00am-11.30am
Mental Illness Fellowship Qld Carers Together Group
Federation Hub House, 10 Mick Veivers Way (Off Queen Street), SOUTHPORT. Parking available
in Owen Park
Light Refreshments provided.
This meeting provides carers caring for somebody living with mental illness with access to
appropriate information and resources. It aims to offer support and provide an opportunity to
meet others who understand the complexities of mental illness.
For more information please contact MIFQ on 5591 1750 or goldcoast@mifq.org.au.
Wednesday 20th May (3rd Wednesday) 10.00-Noon
Beaudesert Carer Support Group
PLEASE NOTE CHANGE OF VENUE
Instead of the regular meeting come along and enjoy morning tea in the beautiful outdoor
garden courtyard at Everydays Café.
Location: 105 Brisbane St, BEAUDESERT
RSVP BY THE MONDAY 18th MAY ON 5534 2899
Thursday 21st May (3rd Thursday) 10.00am-Noon
Northern Carer Social Club (formerly Coomera Carer Social Club)
The Star Café, Coffee Club, Upper Coomera Centre, 90 Reserve Rd, UPPER COOMERA.
Morning Tea and an opportunity to have a chat and catch up with other carers.
Monday 25th May (4th Monday) 10.00am-Noon
Southern Carer Support Group
Burleigh Heads Surf Life Saving Club, Cnr Goodwin Tce & Gold Coast Hwy, BURLEIGH HEADS
Morning Tea and our Guest Speaker from Seniors Enquiry Line will provide an overview of the
information covered by this service and talk about concessions available to seniors.
Tuesday 26th May (4th Tuesday) Noon to 2.00pm
Beenleigh Carer Support Group
Mid-Year Luncheon. Join our Family Carer Support Officer, Ruby Winter for this luncheon.
Beenleigh Bowls Club, 11 Hanover St, Beenleigh
RSVP BY THURSDAY 21st MAY ON 5534 2899
Tuesday 26th May (Last Tuesday) 1.30pm-3.00pm
Angels Carer Support Group
Anglican Church Hall, Palm Beach Ave, PALM BEACH
Afternoon Tea and a short reflection for Carers by Father Phillip Hardie. This will be followed
by a brainstorming session on types of activities for yearly program. Your input will be
appreciated.
Wednesday 27th May (4th Wednesday) 10.00am-Noon
Mt Tamborine Carer Support Group
Tamborine Mountain Community Care
Pamper day at St Johns Hall, Beacon Rd. Morning tea and lunch provided at a cost of $15.00.
Contact Tamborine Mountain Community Care on 5545 4968 for further information.
Details of Monthly Carer Support Group & Social Club Meetings (cont)
Page 4
Thursday 28th May (4th Thursday) 10.00am-Noon
Alzheimer’s Australia Gold Coast & Varsity Lakes Community Resource Centre
Varsity Lakes Community Resource Centre, Mattock Rd, Varsity Lakes
The Forget-Me-Nots program for Carers and their loved ones
Morning Tea and social get together. For more information and to RSVP please call Alzheimer’s
Australia Gold Coast on 5594 0270.
Rainbow Grupo de Cuidadores y de Apoyo Familiar - Spanish Carers & Family Support Group
Este grupo ofrece apoyo e información, con la oportunidad de relacionarse con otras personas
cuya lengua materna es el español. Ocurre el último viernes de cada mes de 10:00 am a 12:00 pm
en el Centro Comunitario de Southport. Los nuevos miembros son bienvenidos, por favor
comunicarse con la Sra. Maria-Luisa Andrade (en español) si usted está interesado en asistir.
Coordinator: Sra Maria-Luisa Andrade
Mailing address (Escribiendo a): P.O. Box 1438, Broadbeach Qld. 4218
Calling (Llamando al): 0419 205 762
Email: mldurret@hotmail.com
Carers Wellness & Wellbeing Group
Join Counsellors Graeme Reardon and Isabell Mitsel in this group which will focus on exploring
emotional and psychological needs of carers. Carers will get an opportunity to become aware
of and develop skills about making choices toward a healthy and fulfilling life.
This program is being held at:
Office 1, Upper Coomera Community Centre, 90 Reserve Rd, Upper Coomera
The sessions will be held on the following days from 10.00am to 12.00pm:
Thursday 14th May, Thursday 11th June, Thursday 9th July, Thursday 13th August, Thursday 10th
September and Thursday 8th October.
Morning Tea will be provided each day.
Bookings are essential, call the South Coast Office on 5534 2899
Upper Coomera Community Variety Show presented by City of Gold Coast
Wednesday 6th May 10.00am-Noon
Show and Morning Tea
Upper Coomera Centre, 90 Reserve Rd, Upper Coomera
Lucky door prizes and give aways.
The morning is free for carers registered with Carers Queensland
Please call the South Coast Office on 5534 2899 to let us know you are going to attend.
About Carers Queensland
Carers Queensland Inc. is the state wide peak body dedicated to improving the lives of all unpaid and family carers. Carers
Queensland provides information, support and services, researches and advocates for carers’ needs to government and
promotes awareness of carers within the community. There are approximately 500,000 unpaid carers in Queensland.
Learn more about Carers Queensland at www.carersqld.asn.au
2/1154 Gold Coast Hwy, Palm Beach Qld 4221
PO Box 960, Elanora QLD 4221
(8.30am – 5.00pm M-F)
General Enquiries: 07 5534 2899
Carers Queensland Inc. ABN 20 061 257 725
Carers Queensland PRIVACY STATEMENT
Carers Queensland is committed to respecting your right to privacy and protecting your personal information.
Carers Queensland collects personal information in order to respond to your request for services, provide
appropriate services for you, to provide assistance or to liaise with other businesses and organisations. Information
about your caring situation provides Carers Queensland with a range and depth of knowledge to advance support for
and understanding of caring issues.
Carers Queensland may also send members and subscribers direct mail for fundraising purposes. You may opt out of
this list at any time by asking us to remove your details.
Carers Queensland will not share your information or our mailing lists with any other body or organisation in
Australia or overseas without your consent unless required to do so by law. The collection, use, sharing, disclosure of,
access to and security of your information is subject to Carers Queensland’s Privacy Policy and Procedures, the
Privacy Act 1998 (Cth)., Australian Privacy Principles and other relevant Commonwealth and State legislation.
You have a right to access your information, make corrections to it or ask us to delete it from our records unless its
retention is subject to law.
If you wish to make a privacy complaint you may contact our Privacy Officer or make a complaint directly to the
Australian Information Commissioner at www.oaic.gov.au
Any privacy complaint made to Carers Queensland will be dealt with fairly and in a timely manner.
Carers Queensland’s Privacy Policy may be viewed at www.carersqld.asn.au or by contacting the Privacy Officer.
Enquiries about privacy matters should be directed to the Privacy Officer (phone 07-3900 8100, PO Box 179 Holland
Park QLD 4121).
CLIENT RIGHTS AND RESPONSIBILITIES
Carers Queensland is committed to ensuring all people who use our services have adequate information about their rights
and responsibilities when dealing with us. Please take the time to read this important information.
Client Rights:
You have the right to respectful care and service, regardless of race, gender, gender identification, social status or sexual
preference.
• You have the right to privacy and confidentiality.
• You have the right to express your ideas and opinions without fear of ridicule or retribution.
• You have the right to be informed about what services are available in the language of your choice.
• You have the right to make choices about what services you will receive.
• You have the right to modify your consent at any time.
• You have the right to an advocate of your choice.
• You have the right to access your own file upon written request to and approval by the Chief Executive Officer.
• You have the right to complain about the services you are receiving.
• You have the right to refuse an assessment, service or be involved in research.
• You have the right to re-apply for services even if you have refused an assessment or service in the past.
Client Responsibilities
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To respect Carers Queensland staff, volunteers, contracted agents and other clients. Carers Queensland has
a zero tolerance policy on abusive and/or aggressive behaviour.
To maintain confidentiality of all persons whom you may meet through accessing services at Carers Queensland.
To permit and participate in all health and safety assessments, ensuring a safe working environment for Carers
Queensland staff if they are visiting your home.
To advise Carers Queensland if you are unable to attend an appointment or if you are unable to be at home
when a service has been arranged.
To provide complete and accurate information to receive the best care and service.
Advise us of relevant changes in your circumstances.
To accept responsibility for the outcomes of any decision you make.
Make a complaint
Carers Queensland recognises that customers may need to notify the organisation of a complaint if a
service, product, decision or action fails to meet their expectations or standards.
All clients and carers have the right to call on an advocate of their choice to present any complaints they may have to
assist them through the complaints resolution process.
If clients, carers, their advocates or any other persons are concerned about any aspect of Carers Queensland service
delivery, they are encouraged to approach the relevant Carers Queensland staff member in the first instance.
No service discontinuation, refusal of access or any other recrimination will take place against the person making a
complaint.
Carers Queensland is committed to treating complaints promptly, fairly, equitably, confidentially and professionally.
Complaints are accepted and managed with a view to improving our services, products, decisions and actions in an
effort to increase satisfaction for our customers. Therefore Carers Queensland will record, monitor, collate and
analyse trends in complaints so that this information can be used to improve our service provision.
All persons making a complaint, who are receiving a service funded under the Commonwealth HACC Program, are to
be provided with the Charter of Rights and Responsibilities for Home Care which can be accessed at
http://health.gov.au/internet/main/publishing.nsf/Content/ageing-charter-rights.htm or is attached to this
information.
Receipt of the complaint will be acknowledged to the complainant in writing.
All complaints will be provided to the Chief Executive Officer within 24 hours of being received.
The complaint will be investigated and responded to within 28 days, and complainants will be advised of the
outcome in writing.
Lodge a complaint
Complaints can be made anonymously, be provided in writing by the complainant or transcribed by the staff member
taking the complaint.
When making a complaint, please include your name, address and telephone number, unless you wish to remain
anonymous.
Please include full details of the incident or issue including:
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Dates (where appropriate)
Any information you believe would assist us to understand and investigate your complaint further
Your desired solution outcome
There are a number of ways you can contact Carers Queensland to make a complaint:
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Contact the Team Leader at your closest regional office
Call the Carer Advisory Service on 1800 242 636
Post a letter to the Chief Executive Officer – PO Box 179 Holland Park, QLD 4121
Unresolved complaints
Where the complaint is not resolved to the satisfaction of the carer or client, and is in regards to a Commonwealth
funded HACC service, the carer, client or advocate has the right to escalate the complaint to the Department of
Social Services via the following:
Telephone:
1800 550 552
Complete a form on line at: http://www.health.gov.au/internet/main/publishing.nsf/Content/ageing-complaintsform.htm
In writing to:
Aged Care Complaints Scheme
Department of Social Services
GPO Box 9820
BRISBANE. QLD. 4000