Download Report

FA C T S H EET
DynAMO
NTT DATA´s Dynamic Application Management & Outsourcing Framework proven, efficient and reliable!
Challenge
Bureaucracy is, when administration costs exceed the costs for solving problems. If you feel you are
bogged down by bureaucracy and administration in your IT organization, you are not alone. In most
companies, not even one out of four Euros from the IT budget is available for innovations – with a downward tendency.
One possible solution to reduce administration is to outsource operation services on the basis of scalable service models (ITIL), which have been proven in practice.
Offering
NTTDATA´s answer to this challenge is DynAMO, the market-leading approach for delivering Application
Management & Outsourcing (AMO) services focused on added value, total costs and risk mitigation.
DynAMO is the basis of NTT DATA services and guarantees professionalism, quality and transparency of
our service provision including innovation and optimization for the application portfolio.
A Service Delivery Model is defined based on the customer’s individual requirements or basic parameters. With the best shoring mix (Onsite, Nearshore, Offshore) a reduction of the operation costs (up to 30
percent) is possible, above labor and productivity savings.
Results
NTT DATA’s Services are characterized by efficiency, proactive management and continuous improvement - many providers are able to resolve tickets, we focus on preventing them. NTT DATA’s Services
are outstanding from the crowd because they use the best Shoring Mix (Shoring Regulator), a world
class Transition Management and core services optimization - we deliver with excellence and establish
a culture of prevention. NTT DATA’s Services allow room for innovative or adding value topics, they are
immediately available and for a contract period (> 3 years) we provide declining price models.
NTT DATA Deutschland GmbH | Zamdorfer Straße 120 | 81677 München | www.nttdata.com/de
FA C T S H EET
Methods
Next to our in-depth business and technology know-how, the DynAMO framework is based on wellestablished and approved methods, tools and procedures as the foundation for our services, e.g.:
n The
360° IT Service & Application Management Assessment as an objective benchmark and basis
for the service design
n Professional
and approved transition management is the foundation for operations and the defined
services (e.g. Service desk, support, maintenance & development, data centre)
n Transparency
Advantages
for the services, efforts, costs and risks
NTT DATA comprehends it’s client’s business and generates additional value added through:
n Efficient
service delivery model providing an optimal shoring mix aligned with an outstanding local
business know how and mutual trust – DynAMO thinks global and acts local
n continuous
improvement processes based on experience and best practices
n continuous
focus on the reduction of overall operating costs
n Periodic
technology reviews with a clear focus on the business demands
n Declining
price models
of NTT DATA as a global player with over 40 years track record in IT services and 60.000
employees
Your Contact Person:
Wilfried Sünner
Tel.: +49 (69) 97261-221
Wilfried.Suenner@nttdata.com
About NTT DATA
NTT DATA is your global innovation partner headquartered in Tokyo, with business operations
in over 35 countries. Our emphasis is on long-term commitment, combining global reach with
local intimacy to provide premier professional services varying from consulting and systems
development to outsourcing.
NTT DATA combines local flexibility and agility with centrally coordinated access to global
resources. NTT DATA’s long-standing customer relationships are a proof of its ability to combine
the best of both worlds: the scale and resources of a globally operating group, combined with
local teams possessing deep market insight and expertise. This has allowed NTT DATA to meet
customer needs all over the world, consistently exceeding their expectations for quality, timeliness,
and local knowledge.
NTT DATA Deutschland GmbH | Zamdorfer Straße 120 | 81677 München | www.nttdata.com/de
© NTT DATA Deutschland GmbH. Stand 06/2013. Printed in Germany.
n Reliability