Busi n e ss Pl a n for F Y14 – F Y15 C ommissio n e r ’ s M essage V D O T ’ s B u si n ess P l a n fo r F Y 1 4 – F Y 1 5 May 2013 The Executive Team and I are pleased to present the new Business Plan for FY 2014-15. This plan builds on the key priorities to deliver our mission: VDOT will plan, deliver, operate and maintain a transportation system that is safe, enables easy movement of people and goods, enhances the economy and improves our quality of life. The Governor and General Assembly placed enormous trust in our ability to do our job via the historic transportation funding package they enacted in the 2013 legislative session. For the first time in 27 years, Virginia has new, sustainable revenue sources to build, operate and maintain the state’s transportation infrastructure. The Six-Year Improvement Program is 50 percent larger than the plan of 10 years ago. The eight goals in this new Business Plan address key challenges VDOT will face – and overcome – as we deliver the new and expanded program. This work, in turn, will support mobility, connectivity and accessibility to keep Virginia’s economy moving forward in concert with VDOT’s mission. Our focus is simple: We will plan the work and work the plan. It is the people of VDOT who are the main factor in how we will successfully deliver our plan. Whether we work at a desk, in a traffic operations center, behind a snowplow, on the road, in a work zone or out in the field, we are One VDOT, working together to get this important job done for all Virginians. Gregory A. Whirley Commissioner C o n te n ts V D O T ’ s B u si n ess P l a n fo r F Y 1 4 – F Y 1 5 Introduction 3 Vision, Mission and Values 4 Summary of Goals 5 Action Items: Goal 1 7 Action Items: Goal 2 9 Action Items: Goal 3 10 Action Items: Goal 4 12 Action Items: Goal 5 13 Action Items: Goal 6 14 Action Items: Goal 7 15 Action Items: Goal 8 17 Introduction V D O T ’ s B u si n ess P l a n fo r F Y 1 4 – F Y 1 5 In February 2013, the Commonwealth Transportation Board (CTB) adopted the VTrans2035 Update. Vtrans is the long-range statewide multimodal policy plan that lays out the overarching vision and goals for transportation in the Commonwealth. It identifies transportation investment priorities and provides direction to the transportation agencies on strategies and policies to be incorporated into their plans and programs. The plan identifies seven goals, which are used to determine specific action steps listed in the VTrans Action Plan. The VTrans Action Plan coordinates the actions that each agency in the state’s transportation directorate needs to take to successfully advance multimodal transportation in Virginia. The Virginia Department of Transportation (VDOT) has incorporated elements of these documents into the VDOT Business Plan. The business plan is aligned to the seven goals in the VTrans2035 Update. Because our employees are a vital part of executing the plan, VDOT also has a Human Capital goal, which addresses issues concerning staffing, training and process improvement. By integrating the multimodal focus into the business plan for efficient and effective operations, VDOT is well poised to do its part to achieve the vision for multimodal transportation in Virginia. VTrans 2035 Update VTrans Action Plan VDOT Business Plan VDOT Business Plan Implementation and Performance Monitoring Day-to-Day Operations 3 V i s io n , M i s s io n , Va l u e s V D O T ’ s B u si n ess P l a n fo r F Y 1 4 – F Y 1 5 Virginia’s Transportation Goal The Council on Virginia’s Future has established seven goals for the Commonwealth. Transportation, being vital to the economy of Virginia, is one of those goal areas. The goal for transportation is: Ensure Virginia has a transportation system that is safe, enables the easy movement of people and goods, enhances the economy and improves our quality of life. VTrans2035 Update Vision for Multimodal Transportation in Virginia Virginians envision a multimodal transportation system that is safe, strategic, and seamless. Travel for people and goods will be safe and uninterrupted. Transportation improvements will consider the environment and the quality of life in Virginia’s communities while enhancing economic opportunity. Transportation improvements will respect and reflect the varied needs of Virginia’s diverse communities and regions. Investments in transportation will be adequate to meet current and future needs. Transportation decisions will be guided by sustained, informed involvement of Virginia’s community leaders and citizens. Full accountability and enduring trust will be the hallmarks of transportation planning and investment decisions throughout the Commonwealth. VDOT Mission Statement As the agency responsible for the highway network that connects the various modes, VDOT plays a vital part in the planning of multimodal connections and in the carrying out of the day-to-day operations that ensure the long-term success of the transportation system. VDOT’s Mission is: VDOT will plan, deliver, operate and maintain a transportation system that is safe, enables easy movement of people and goods, enhances the economy and improves our quality of life. VDOT Values Just as important as the job we do, is how we go about it. VDOT has a set of values that guide employees in how they are to conduct themselves in their jobs. These values are: • Be responsive to customer needs, consider what VDOT does in terms of how it benefits our customers, and treat customers with respect, courtesy, and fairness • Commit to safety and continuous improvement in everything we do, learning from mistakes and successes alike • Trust, respect, support, and encourage each other • Respect and protect the public investment • Make decisions based on facts and sound judgment and accept accountability for our actions • Strengthen our expertise in using information, tools, and technology to achieve high performance and stay on the cutting edge • Think ahead, acting and planning creatively for today and tomorrow 4 S u mma r y of G oa l s V D O T ’ s B u si n ess P l a n fo r F Y 1 4 – F Y 1 5 Goal 1: Safety and Security • To improve the quality and accessibility of crash data so it becomes a more efficient tool in developing a list of safety improvements for future implementation • To identify, prioritize and implement safety improvements that will help reduce crashes and deaths • To identify high-priority sections of Corridors of Statewide Significance where crash data warrant safety improvements, which may include clear pavement markings and improved reflectivity and visibility of signs Goal 2: System Maintenance and Preservation • To develop and implement strategies to maintain and meet pavement and bridge condition targets • To ensure vendors, contractors and other service providers deliver a quality product by improving contracts terms and conditions and contract administration and by monitoring services provided Goal 3: Mobility, Connectivity, and Accessibility • To decrease by 5 percent the percentage of incidents taking more than 30 minutes to clear • To implement a state-of-the-art traffic-management program that maximizes the use of existing infrastructure and reduces the footprint of future roadway improvements needed to address congestion • To actively manage and operate highways, bridges and tunnels so they are safe, incidents are cleared quickly and travel times are reliable • To enhance VDOT’s use of real-time traffic data and traffic-simulation technology to predict and assess the impact of traffic management decisions • To develop a Park-and-Ride investment strategy Goal 4: Environmental Stewardship •T o protect the environment as VDOT builds, operates and maintains highways 5 Summary of Goals (Continued) V D O T ’ s B u si n ess P l a n fo r F Y 1 4 – F Y 1 5 Goal 5: Economic Vitality • To improve access to multimodal facilities and major employment/industrial centers by December 2015 • To communicate the economic and operational benefits from projects in the Six-Year Improvement Program (SYIP) Goal 6: Coordination of Transportation and Land Use •T o strengthen planning and programming processes for construction, maintenance and operations projects to maximize the use of available funding Goal 7: Program Delivery •T o ensure development of a Six-Year Improvement Plan (SYIP) that effectively leverages available revenues and efficiently programs projects to meet CTB goals •T o accelerate and improve the project development and delivery process Goal 8: VDOT Human Capital • To improve employee morale, retention and productivity • To ensure adequate resources and staffing are assigned to various business disciplines to effectively deliver the expanding construction, maintenance and operations programs • To promote public and workforce safety awareness through education • To establish, document and implement a process-improvement approach that regularly reviews and improves key business processes, guidance memoranda and management reports to increase productivity, based on an acceptable level of risk 6 A ctio n I tems : G oa l 1 V D O T ’ s B u si n ess P l a n fo r F Y 1 4 – F Y 1 5 Goal 1: Safety and Security – To provide a safe and secure transportation system Objective 1.1: To improve the quality and accessibility of crash data so it becomes a more efficient tool in developing a list of safety improvements for future implementation Action Items: 1.1.1 Develop and implement strategies to improve data integrity and improve accessibility to the data by June 30, 2014 • Work with data owners to update data dictionary and use a GIS format wherever practicable • Explore feasibility of deploying a data mart to facilitate safety study analysis and creating performance measures that comply with MAP-21 requirements. 1.1.2 Enhance analytical tools to evaluate crash data by developing and implementing a list of enhancements to the Roadway Network System (RNS) crash-data module by June 30, 2014 Objective 1.2: To identify, prioritize and implement safety improvements that will help reduce crashes and deaths Action Items: 1.2.1 Create a pipeline of safety projects to include in the Six-Year Improvement Program (SYIP) by December 31, 2013 1.2.2 Fully leverage the Highway Safety Improvement Program (HSIP) and the Strategically Targeted Area Roadway Solutions (STARS) program to identify potential safety and congestion enhancements by December 31, 2013 1.2.3 Launch a truck-parking study to identify areas where commercial truck parking is needed along Corridors of Statewide Significance to provide safe places for truckers to rest so they do not impede traffic by parking on entrance and exits ramps by June 30, 2014 7 Action Items: Goal 1(Continued) V D O T ’ s B u si n ess P l a n fo r F Y 1 4 – F Y 1 5 Objective 1.3: To identify high-priority sections of Corridors of Statewide Significance where crash data warrant safety improvements, which may include clear pavement markings and improved reflectivity and visibility of signs Action Items 1.3.1 Issue a request for proposals (RFP) to implement safety improvements to improve Interstate 77 between mile markers 0 and 12 where fog has created unsafe conditions by September 30, 2013 1.3.2 Identify other sections on Corridors of Statewide Significance with high crash rates and develop a plan to improve safety conditions by September 30, 2013 8 A ctio n I tems : G oa l 2 V D O T ’ s B u si n ess P l a n fo r F Y 1 4 – F Y 1 5 Goal 2: System Maintenance and Preservation – To preserve and maintain the condition of the existing transportation system Objective 2.1: To develop and implement strategies to maintain and meet pavement and bridge condition targets Action Items 2.1.1 Maintain the interstate system pavement-condition target of 82 percent in fair or better condition in all districts, with no sections of road with a critical condition index (CCI) of less than 30 by investing approximately $100 million in interstate paving in FY 2014 and $100 million in FY 2015 2.1.2 Maintain the primary system pavement-condition target of 82 percent in fair or better condition by investing approximately $160 million in primary paving in FY 2014 and at least $202 million in FY 2015 2.1.3 Meet the secondary pavement-condition target of 65 percent in fair or better condition in all districts by June 30, 2018 • Meet interim targets of 61 percent by FY 2014, 62 percent by FY 2015, 63 percent by FY 2016, 64 percent by FY 2017 and 65 percent by FY 2018 2.1.4 Maintain the bridge-condition target of 92 percent of bridges that are not structurally deficient by June 30, 2014 • Invest approximately $22 million in bridge preventative maintenance • Invest approximately $194 million in bridge rehabilitation and reconstruction projects Objective 2.2: To ensure vendors, contractors and other service providers deliver a quality product by improving contracts terms and conditions and contract administration and by monitoring services provided Action Items 2.2.1 Evaluate interstate maintenance contracts to identify areas to improve the enforcement provisions that ensure contract compliance by September 30, 2013 2.2.2 Develop and conduct training sessions for interstate monitors and contract administrators to ensure consistency in administering contracts by September 30, 2013 9 A ctio n I tems : G oa l 3 V D O T ’ s B u si n ess P l a n fo r F Y 1 4 – F Y 1 5 Goal 3: Mobility, Connectivity and Accessibility – To facilitate the easy movement of people and goods, improve interconnectivity of regions and activity centers and provide access to different modes of transportation Objective 3.1: To decrease by 5 percent the percentage of incidents taking more than 30 minutes to clear Action Items 3.1.1 Partner with Virginia State Police to deliver incident-management courses to first responders around the commonwealth to improve quick clearance of incidents by June 30, 2014 3.1.2 Increase the number of real-time travel times display in major corridors in Northern Virginia and Hampton Roads to provide travelers the opportunity to take alternate routes by June 30, 2015 3.1.3 Enhance the 511 mobile app to provide alternate-route and transit information along Interstate 95 north of Fredericksburg and travel times on additional routes by June 30, 2014 Objective 3.2: To implement a state-of-the-art traffic-management program that maximizes the use of existing infrastructure and reduces the footprint of future roadway improvements needed to address congestion Action Items 3.2.1 Partner with the private sector to implement a statewide traffic operations center (TOC) that provides interoperability among the five existing TOCs and provide a base for future innovations and expansion of services by February 1, 2014 3.2.2 Improve information exchange and integration of the TOCs and Customer Service Center (CSC) systems to include implementation of a single-service request system by April 1, 2014 3.2.3 Explore resource-sharing opportunities to use VDOT right-of-way to fill gaps in the fiber-optic network by June 30, 2014 10 Action Items: Goal 3 (Continued) V D O T ’ s B u si n ess P l a n fo r F Y 1 4 – F Y 1 5 Objective 3.3: To actively manage and operate highways, bridges and tunnels so they are safe, incidents are cleared quickly and travel times are reliable Action Items 3.3.1 Prioritize recommendations in the Tunnels Investment Plan and include funding to perform the work in future Six-Year Improvement Plans and maintenance programs by July 1, 2013 3.3.2 Implement an active traffic management system on Interstate 66 in Northern Virginia by September 30, 2015 3.3.3 Expand the program to place automatic vehicle locator (AVL) devices in snowplow trucks so the VDOT website can display the location of these vehicles, in real time, so residents can see where the vehicles are working; phase in remaining districts as feasible and cost effective during the winter of 2013-2014 Objective 3.4: To enhance VDOT’s use of real-time traffic data and traffic-simulation technology to predict and assess the impact of traffic-management decisions Action Items 3.4.1 Enhance traffic-analysis, system-simulation and condition-assessment capabilities by June 30, 2014 3.4.2 Establish criteria to identify sections of highways to routinely run simulation models to determine easy solutions to improve operations (e.g., extension of acceleration and deceleration lanes, hard running shoulders, etc.) by September 30, 2013 3.4.3 Implement a pilot study through VCTIR and the University of Virginia’s Smart Travel Lab to use real-time travel data to evaluate and provide feedback on district operational decisions involving at least two incidents, two work zones and two weather events by June 30, 2014 Objective 3.5: To develop a Park-and-Ride investment strategy Action Item 3.5.1 Develop a commuter Park-and-Ride investment strategy for each construction district to guide funding for demand-management strategies to address congestion in Virginia by March 1, 2014 11 A ctio n I tems : G oa l 4 V D O T ’ s B u si n ess P l a n fo r F Y 1 4 – F Y 1 5 Goal 4: Environmental Stewardship – To protect the environment and improve the quality of life for Virginians Objective 4.1: To protect the environment as VDOT builds, operates and maintains highways Action Items 4.1.1 Strengthen a program for environmental commitments and compliance assistance for projects throughout the state by June 1, 2014 4.1.2 Strengthen the environmental inspection program for road-related municipal separate storm-sewer systems (MS4) by June 30, 2014 4.1.3 Investigate the feasibility of using a higher percentage of recycled asphalt pavement (RAP) with new asphalt and optimize the binder content to use a growing amount of RAP, reduce the cost of paving and maintain quality by October 1, 2013 4.1.4 Investigate other uses of RAP as a base, sub-base and general fill material by June 30, 2014 4.1.5 Finalize criteria for in-place pavement recycling deployment and identify additional projects to employ in-place pavement recycling by December 1, 2013 4.1.6 Achieve 100 percent compliance on environmental compliance reports 12 A ctio n I tems : G oa l 5 V D O T ’ s B u si n ess P l a n fo r F Y 1 4 – F Y 1 5 Goal 5: Economic Vitality – To provide a transportation system that supports economic prosperity Objective 5.1: To improve access to multimodal facilities and major employment/industrial centers by December 2015 Action Items 5.1.1 Build a ramp from high-occupancy vehicle lanes on Interstate 395 to the Mark Center in Northern Virginia 5.1.2 Provide access to intermodal connector facility in Hampton Roads 5.1.3 Begin construction of new U.S. 460 corridor in Hampton Roads Objective 5.2: To communicate the economic and operational benefits from projects in the Six-Year Improvement Program (SYIP) Action Items 5.2.1 Work with the transportation industry to convey job and economic benefits of projects by June 30, 2014 5.2.2 Analyze and communicate operational benefits of at least 25 projects in Northern Virginia between January 1, 2013, and January 1, 2017 13 A ctio n I tems : G oa l 6 V D O T ’ s B u si n ess P l a n fo r F Y 1 4 – F Y 1 5 Goal 6: Coordination of Transportation and Land Use – To promote livable communities and reduce transportation costs by facilitating the coordination of transportation and land use Objective 6.1: To strengthen planning and programming processes for construction, maintenance and operations projects to maximize the use of available funding Action Items 6.1.1 Plan and conduct a transportation-planning and land-use forum with localities, regional transportation organizations and other key stakeholders to promote the important linkage between transportation and land use by June 30, 2014 6.1.2 Conduct a meeting with each construction district and their Commonwealth Transportation Board (CTB) members to discuss the planning process as it relates to VTrans 2035, the Surface Transportation Plan and maintenance projects to show how they are linked to development of project concepts for the Six-Year Improvement Program by June 30, 2014 6.1.3 Develop and implement a plan to meet the commonwealth’s teleworking goal by June 30, 2014 14 A ctio n I tems : G oa l 7 V D O T ’ s B u si n ess P l a n fo r F Y 1 4 – F Y 1 5 Goal 7: Program Delivery – To achieve excellence in the execution of programs and delivery of service Objective 7.1: To ensure development of a Six-Year Improvement Plan (SYIP) that effectively leverages available revenues and efficiently programs projects to meet CTB goals Action Items 7.1.1 Work with the Northern Virginia Metropolitan Planning Organization (MPO) and Hampton Roads MPO to implement the regional component of the state’s new Transportation Funding Bill HB 2313 by July 1, 2013 7.1.2 Implement processes and manage resources to ensure the construction and maintenance programs are accelerated to match the planned increase in funding by July 1, 2013 7.1.3 Hold a public hearing on the draft SYIP in all districts to provide the opportunity for public input into the program’s development by June 30, 2014 7.1.4 Leverage innovative financing tools to provide funding for projects while ensuring compliance with funding guidelines by June 30, 2014 • Innovative strategies may include design-build finance, the FHWA TIFIA and Rural TIFIA program, leasing air rights, GARVEE bonds and other financing strategies that warrant investigation. 7.1.5 Continue to monitor and evaluate the financial and operating health of existing toll-road operations by June 30, 2014 7.1.6 Update the pipeline for public-private partnership (P3) projects to advance P3 projects by December 31, 2013 7.1.7 Ensure the SYIP includes a minimum of $130 million to $150 million of the annual construction program for the preliminary-engineering phase of new project starts for each year of the SYIP by July 1, 2013 7.1.8 Convene quarterly strategy sessions with industry representatives and VDOT staff to identify opportunities to accelerate schedules, reduce costs and deliver quality construction and maintenance projects starting July 1, 2013 15 Action Items: Goal 7 (Continued) V D O T ’ s B u si n ess P l a n fo r F Y 1 4 – F Y 1 5 Objective 7.2: To accelerate and improve the project development and delivery process Action Items 7.2.1 Advertise $2.2 billion in projects between January 1, 2013, and December 31, 2013 7.2.2 Develop shortened standard schedules and milestones for consultant procurement by December 1, 2013 7.2.3 Use pre-scoping funding available in the Six-Year Program to scope and initiate consultant procurement by December 1, 2013 7.2.4 Conduct a forum for staff, contractors and design consultants to review best practices and identify lessons learned to improve construction of future projects by July 1, 2014 7.2.5 Identify and implement strategies to address bottlenecks in the project-development process by September 30, 2013 7.2.6 Expand outreach methods and communications in public involvement by incorporating more interactive and technology-based outreach strategies into the public-involvement process by March 2014 7.2.7 Identify opportunities and implement programs (federal DBE program, SWAM) for large and small consultants and contractors to participate in every facet of highway transportation by December 1, 2013 7.2.8 Conduct the second annual Local Programs Workshop to improve the partnership between VDOT and localities administering projects by June 30, 2014 7.2.9 Deliver maintenance and construction projects on time and on budget. Targets for FY 2014 are as follows: • On time: 77 percent • On budget: 85 percent 7.2.10 Increase overall customer satisfaction with VDOT from its current level of 43 percent by June 30, 2014 16 A ctio n I tems : G oa l 8 V D O T ’ s B u si n ess P l a n fo r F Y 1 4 – F Y 1 5 Goal 8: Develop and maintain a competent and stable workforce, which maximizes human capital Objective 8.1: To improve employee morale, retention and productivity Action Items 8.1.1 Review compensation initiatives and identify additional opportunities to attract and retain talent by June 30, 2014 8.1.2 Continue to assess and prioritize VDOT facilities needs statewide into the Long-Range Facilities Plan to ensure our facilities meet agency business needs by June 30, 2014 Objective 8.2: To ensure adequate resources and staffing are assigned to various business disciplines to effectively deliver the expanding construction, maintenance and operations programs Action Items 8.2.1 Ensure adequate staffing and contracting resources are available to handle the expanding program by July 1, 2013 8.2.2 Ensure development and availability of a rigorous training program so skills and certifications are adequate to operate an efficient transportation network by June 30, 2014 8.2.3 Implement a succession plan by June 30, 2014 17 Action Items: Goal 8 (Continued) V D O T ’ s B u si n ess P l a n fo r F Y 1 4 – F Y 1 5 Objective 8.3: To promote public and workforce safety awareness through education Action Item 8.3.1 Promote and enforce a workforce safety plan to achieve a 3 percent reduction in injuries and lost-time accidents from the FY 2013 baseline for FY2014 Objective 8.4: To establish, document and implement a process-improvement approach that regularly reviews and improves key business processes, guidance memoranda and management reports to increase productivity, based on an acceptable level of risk Action Item 8.4.1 Develop and implement business-process architecture and a methodology to systematically identify, review and improve business processes by December 31, 2013 18 Contact us: 800-FOR-ROAD (800-367-7623) (TTY-TDD users call 711) Email questions or comments to: info@vdot.virginia.gov Follow us online: Facebook www.facebook.com/VirginiaDOT Twitter @VaDOT Web www.virginiadot.org/jobs/ © 2013 Commonwealth of Virginia, Job 13063, 500 Front cover: The 495 Express Lanes, two high-occupancy toll lanes in each direction on the Capital Beltway (Interstate 495) in Virginia, opened in November 2012. The lanes run approximately 14 miles between the Springfield interchange and just north of the Dulles Toll Road. Back cover: The project to replace the Gilmerton Bridge on Military Highway in the Hampton Roads District reached a major milestone when engineering and construction crews conducted a highly complex “float-in” operation of the lift-span to connect the bridge’s two towers.