“The Power of the Question… How to Move Your Patients from Denial to Action” Thursday, April 25, 2013 4:30‐10pm Maggiano’s Little Italy (Cherry Hill Mall) 2000 Route 38 Suite 1180 Cherry Hill, NJ 08002 (856) 792‐4470 Mrs. Mary Osborne CE CODE: 1564 Alki Ave SW Suite 303 Seattle, WA 98116 Phone: 206.937.5851 Email: mary@maryosborne.com Website: www.maryosborne.com 4 CE credits Dinner Provided $75 per staff member Course Synopsis You know what’s ‘best’ for your patients, but they continue to put off full treatment, or do one tooth at a time, or linger in the eddy of Continuing Care visits. With all you know about your patients and the vision you have for a Comprehensive Care approach, how can you connect with their thoughts and feelings to help them make healthy choices? How can you move beyond reminding them again and again of what you can do for them? If you are tired of being seen by your patients as the person with the bad news, this presentation will help you learn to connect with patients where they are and help them move forward, without nagging, or shaming, or scaring them into taking action. In this seminar you will learn: ¨ Skills to become a better listener in your personal as well as your professional life ¨ How to build long term relationships to help patients make healthy choices, instead of nagging them into compliance ¨ How to close the gap between what your patients think they want from you, and what you know you can do for them. If you have been looking for a way to jump start your practice with new ideas, energy and skills, this program is for you. You and your team can learn use the power of the question to move your patients from denial to action. Biography Mary Osborne has worked in dentistry for over forty years as a clinical hygienist, patient facilitator, and consultant. She brings to her work enthusiasm, intelligence, humor, and a deep belief in the potential for significant growth through authentic communication. Mary is known internationally as a consultant, writer, and producer of newsletters and audio/video programs for Mary H. Osborne, Resources in Seattle, Washington. Her writing is published in national magazines and she has spoken extensively to state and national organizations including The American Dental Association. She is a member of the visiting faculty and serves as a Foundation Advisor to the Pankey Institute. Please Separate this bottom and return with check for $75 per person made out to South Jersey Dental Study Club 468 Hurffville Crosskeys Road, Suite #1, Sewell, NJ 08080 Registration Form for the staff of Dr. ____________________________ Name 1. 2. 3. 4. Title/Position (Asst, Recept, Hyg. Etc.)