City West Water
How to pay your bills And how we can help City West Water How to pay your bill City West Water offers a wide range of payment options designed to save you time and make it easier for you to pay your bill. Direct Debit BPAY™ View Centrepay** Pay your bill without lifting a finger! It’s as simple as nominating a bank, credit union or building society cheque, savings or credit card* account and payment will automatically be transferred to City West Water on the due date of your bill. Or, you can pay your accounts by direct debit in regular weekly, fortnightly or monthly instalments. If you don’t have enough money in your account to cover the payment, simply call at least 48 hours prior to the debit date for an extension on the payment time. Call us on 131 691 for an application form. BPAY View allows you to pay and view your bills online. Centrepay is a free, direct bill paying service offered to Centrelink customers that allows them to have regular, automatic deductions taken from their Centrelink payments to pay their City West Water bill. To sign up for Centrepay, call us on 131 691 to arrange for the payment amount to be transferred fortnightly from your Centrelink payment to your City West Water account. Mail Detach the bottom portion of your bill and post it with your cheque or money order made payable to City West Water, to PO Box 262, Richmond VIC 3121. BPAY™ Pay your bill via your bank or financial institutions’ internet or phone system. Use Biller Code 8789 and refer to your bill for your reference number. If you would like more information visit bpay.com.au. Registering for BPAY View is as easy as can B. 1. Provided your financial institution offers BPAY (see bpay.com.au), log onto your internet banking website with your City West Water paper bill handy. 2. Click on ‘View Bills’ or the ‘BPAY View’ tab. 3. Select ‘Add Biller’ or ‘New Biller’ and enter the biller code 8789. 4. Follow the prompts to register. Please ensure that you enter your customer name exactly as it appears on the printed statement. Once you have completed the registration process you will receive a notification on your internet banking website, on the status of your registration, within two days. If you need further assistance please contact your financial institution. Or, if you would like more information, visit bpay.com.au. POSTbillpay™ To pay your bills using Postbillpay on the internet go to postbillpay.com.au. Payment can be made by credit card* or from your savings/cheque account. In person You can pay your bill at any Australia Post retail outlet. Present your bill and pay by cash, cheque or EFTPOS (where available). Internet Phone Visit citywestwater.com.au and pay your account using your credit card* quickly and simply over the internet. You can make credit card* payments over the phone by calling us on 131 971, 24 hours a day, seven days a week. *Conditions apply to credit card payments. Visa and Mastercard are accepted. Please contact City West Water on 131 691 for more information. **Conditions apply – minimum payment is $10.00 per fortnight. Please contact City West Water for more information. CWW08PBILL How to pay your bills And how we can help City West Water How we can help you City West Water offers a number of payment arrangements and assistance programs which provide flexible ways for you to pay your bill – with no additional fees or charges. EasyWay instalment payment options your bill must then be paid by the due date One-off financial assistance If you are a residential customer and stated. If you pay more through your Flexi After an assessment of your financial having difficulty paying your City West Payment Plan than the amount on your bill, needs by the Concessions Unit of the Water bill, EasyWay options offer you the credit remaining will be allocated to Department of Human Services, you may the choice of paying by easy regular your next City West Water bill. be entitled to one-off Government funded instalments. The amount of your EasyWay instalment payments is calculated by dividing the total amount of your City West Water bills for one year (based on your previous year’s bills) into smaller weekly, Time extension An extension of time to pay your bill may Relief Grants scheme. be arranged at the discretion of City West Financial counselling Water, for some or all of the amount owed. City West Water can refer you to a no-cost fortnightly, or monthly payments. Use your Re-directed bills EasyWay card to make a quick payment You may be allowed to re-direct your bill in person at Australia Post, pay over the to another person for payment, if that phone or internet, or use BPAY™. Or, you person agrees in writing and City West can arrange to pay the instalments by Water also consents. direct debit. Rebates and concessions Flexi Payment Plan If you hold a Pensioner Concession Card or With a Flexi Payment Plan card you can a Gold Card (War Widows or TPI) you may make payments in advance, as often as be entitled to concessions on your water you like. This helps you to smooth out your and sewerage charges for the property that payments to suit your individual needs. The you reside in. If you hold a current Health amount you pay is credited to your account Care Card or Gold Card, you may be and you will receive your bills in the usual entitled to concessions on your water way. The balance owing when you receive usage and sewage disposal charges. City West Water ABN 70 066 902 467 citywestwater.com.au enquiries@citywestwater.com.au financial assistance through the Utility 247-251 St Albans Rd Locked Bag 350 Sunshine VIC 3020 Account and General Enquiries: 131 691 Credit Card Payments: 131 971 Faults and Emergencies: 132 642 independent financial counsellor. Interpreter service
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