2010 Year in Review Vuosikatsaus Osuuspankki – Meidän pankki Olemme palvelleet suomalaista yhteisöä yli 50 vuotta! Serving our community for over 50 years! Report of the Board and General Manager Johtokunnan ja toimitusjohtajan raportti The Directors and Management of Osuuspankki are pleased to report an improved performance during 2010 compared to the previous year which was globally challenging. This was achieved by our dedicated and professional staff in Osuuspankki and our ongoing efforts in offering customized and personalized banking services to our members. In addition, our continued proactive efforts to minimize our expenses placed us in a position to meet the challenges of 2010 and its economic conditions. In this environment, Osuuspankki experienced few credit losses, unlike much of the rest of the industry, with the impact that our overall profit for the year, before dividends and taxes, was more than double that of 2009. This profitability benefits the members as it allowed the directors to declare a dividend for the 10th consecutive year. Because we recognize that our mortgage rates are sometimes not as good as some banks, the dividend this year is in the form of an interest rebate on residential term mortgages. This dividend of 4% of the interest paid has been deposited in the members’ accounts. Marja-Liisa Konttinen Chair, Board of Directors Johtokunnan puheenjohtaja Antero Elo CEO Toimitusjohtaja Osuuspankki is continuing to engage and attract the younger generations and much of the marketing effort continued to be directed towards that end and also to promote our Finnish culture and heritage. Our web site which is continuously being updated is actively used by our members. Our annual “Hippo-Kisat” provided an unforgettable day for our youngest audience. We continued providing scholarships for our student members as we believe very strongly in the value of education. We are pleased to announce that we have received a significant bequest from the estate of Eero Blomberg to provide scholarships to students of Finnish heritage. This donation will allow us to fund scholarships for quite a number of years. Later this year we will be announcing the details of this scholarship. Osuuspankki continues to partner with the Canada Finland Chamber of Commerce to recognize the achievements Osuuspankin johtokunnalla ja pankin johdolla on ilo ilmoittaa, että vuoden 2010 tulos oli parempi maailmanlaajuisesti haastavaan edelliseen vuoteen verrattuna. Tämän mahdollisti työlleen omistautunut ja ammattitaitoinen henkilökunta, sekä pyrkimyksemme tarjota yksilöllisiä pankkipalveluita jäsenillemme. Lisäksi teemme jatkuvaa aktiivista työtä kulujen minimoimiseksi, minkä ansiosta olemme kyenneet vastaamaan vuoden 2010 haasteisiin. Toisin kuin yleisesti pankkialalla, Osuuspankin luottotappiot jäivät vähäisiksi. Tämän seurauksena tilikauden voitto ennen osinkoja ja veroja oli yli kaksinkertainen vuoteen 2009 verrattuna. Kannattavuudesta on etuja jäsenillemme, joille Osuuspankki on kyennyt jakamaan osinkoa jo 10. peräkkäisenä vuonna. Koska tiedostamme, että kiinnelainojemme korot eivät aina ole ihan yhtä hyvät kuin joissain muissa pankeissa, vuoden 2010 osinko lasketaan kiinnelainoista maksetun koron mukaan. Tämä osinko, 4% maksetuista koroista, on talletettu jäsentemme tileille. Osuuspankki näkee nuoremman sukupolven hyvin tärkeänä toiminnan jatkuvuuden kannalta, minkä vuoksi markinoinnin suuntauksia jatketaan nimenoman tätä jäsenryhmää silmällä pitäen. Suomalaisen kulttuurin ja kulttuuriperinnön vaaliminen säilyy luonnollisesti keskeisenä osana markkinointistrategiaamme. Jatkuvasti päivittyvä internetsivustomme on jäsentemme aktiivisessa käytössä, ja jokavuotiset Hippo-kisat tarjosivat unohtumattoman päivän monille nuorimmille kannattajillemme. Stipendien jako opiskelijajäsenillemme oli kunnia-asia Osuuspankille myös vuonna 2010 ja näemme koulutuksen erittäin tärkeänä. Meillä on ilo ilmoittaa, että olemme saaneet merkittävän testamenttilahjoituksen Eero Blombergin kuolinpesältä, josta on määrä myöntää stipendejä suomalaistaustaisille opiskelijoille. Tämä lahjoitus antaa meille mahdollisuuden rahoittaa stipendejä moneksi vuodeksi eteenpäin. Tarkemmat yksityiskohdat stipendistä julkaisemme myöhemmin tänä vuonna. 1 of Finnish entrepreneurs through the Finnish Canadian Entrepreneur of the Year Award. Seppo Kanerva of Sedun + Kanerva Architects was awarded this recognition last June. Osuuspankki was also the founding sponsor for the Aurora Borealis Cup project which was a fundraising effort to raise funds for a championship trophy for the Finnish Women’s Hockey League in Finland. This Cup is a unique and historic gift from Canadian Finns and hockey communities and will send a memorable message of support to the Finnish Women’s Hockey League and hockey in general. Osuuspankki’s history book, the first fifty years, was completed and distributed to our members at the last Annual General meeting. The demand for loans and mortgages continued at a low level due to the general economic environment. Still, we managed to maintain our loan portfolio at over $25 million, approximately the same as the previous year. Our building continues to support the operations of the credit union. The major renovations done a few years ago are now starting to pay off as we have the building fully rented. However, it is an older building and constant upkeep is required to maintain its appearance and appeal to tenants. To summarize, Osuuspankki was not surprised as the events unfolded more or less as we had predicted at the beginning of the year and measures were taken to minimize the impact of adverse economic conditions by careful control of expenses. We are expecting that the forecast for 2011 is much the same as for the past year but there is some optimism that the extremely low interest rates will move slowly upward by the end of the year. We will continue to closely monitor our operations and profitability and as always, continue our promise of social responsibility that we have to our members in promoting our Finnish culture and heritage. The government amended the Credit Unions and Caisses Populaires Act which governs all credit unions. Those amendments and related Regulations came into force on 2 October 1, 2009. As a result we held a Special General Meeting of members in July 2010 to approve amendments to our bylaws to bring them into compliance with the new Act and Regulations. We extend our thanks to our loyal members who continue to support the credit union with their deposits and using our many services. We ask them to continue to publicize the fact the Osuuspankki is a great place to do your banking. At last year’s Annual Meeting we announced the retirement of our long time external auditor, Les Vona. The Audit Committee and the Board requested proposals from and conducted interviews with audit firms that were interested in our business. The result is that the firm of Retford Lane Bates LLP was appointed to be our external auditors by our members at the Special General Meeting. In conclusion, Osuuspankki could not operate as well as it does without a competent and professional staff. We acknowledge their contribution and thank them for their dedication and efforts. The operations of the credit union are reviewed not only by our external auditor but also by various regulatory bodies. The board and management carefully review each report in order to improve our operations and lessen the impact of any identified risks. Marja-Liisa Konttinen Chair, Board of Directors Antero Elo CEO Osuuspankki jatkaa kumppanuutta Kanada-Suomi kauppakamarin (Canada Finland Chamber of Commerce) kanssa tunnustamalla suomalaisyrittäjien saavutuksia jokavuotisella Suomalais-kanadalainen yrittäjä –palkinnolla. Seppo Kanerva Sedun + Kanerva Arkkitehdeista sai tämän tunnustuksen viime kesäkuussa. Osuuspankki oli myös ensimmäsiä sponsoreita Aurora Borealis Cup -hankkeessa, jolla kerättiin varoja Suomen naisjääkiekkoliigan kiertopalkintoon. Tämä malja on ainutlaatuinen ja historiallinen lahja kanadansuomalaisilta sekä jääkiekkoyhteisöiltä, ja välittää varmasti mieleenpainuvan viestin tuesta Suomen naisjääkiekolle ja jääkiekolle yleensä. Osuuspankin historiakirja - ensimmäinen viisikymmentä vuotta – valmistui ja jaettiin jäsenillemme viime vuosikokouksessa. Luottojen ja kiinteistölainojen kysyntä jatkui edelleen alhaisella tasolla, mikä johtui yleisestä taloudellisesta tilanteesta. Onnistuimme silti säilyttämään yli 25 miljoonan lainasalkun, mikä on suunnilleen sama kuin edellisenä vuonna. Osuuspankin kiinteistön vuokratulot tukevat edelleen toimintaamme. Muutama vuosi sitten tehdyt laajamittaiset korjaukset ovat alkaneet tuottaa tulosta, sillä rakennus on nyt täysin vuokrattu. Vanhempana rakennuksena se vaatii kuitenkin jatkuvaa ylläpitoa säilyttääkseen vetovoimansa vuokralaisille. Ontarion hallitus muutti kaikkia credit unioineita säätelevää lakia (Credit Union and Caisse Populaires Act). Nämä muutokset ja niihin liittyvät asetukset tulivat voimaan 1. lokakuuta 2009. Tämän vuoksi pidimme ylimääräisen jäsenkokouksen heinäkuussa 2010 hyväksyäksemme omat sääntömuutoksemme vastaamaan uusia lakeja ja asetuksia. Viime vuoden vuosikokouksessa kerroimme pitkäaikaisen tilintarkastajamme Les Vonan eläkkeelle siirtymisestä. Tilintarkastustoimikunta ja johtokunta haastattelivat tilintarkastusyrityksiä, jotka olivat kiinnostuneita toiminnasta kanssamme. Lopputuloksena jäsenemme valitsivat yrityksen nimeltä Retford Lane Bates LLP tilintarkastajaksemme. Haluamme osoittaa kiitokset uskollisille jäsenillemme, jotka edelleen tukevat Osuuspankin toimintaa talletuksillaan ja palvelutaimme käyttämällä. Toivomme heidän suosittelevan palveluitamme muillekin. Lopuksi, Osuuspankki ei voisi toimia menestyksellisesti ilman pätevää ja ammattitaitoista henkilökuntaa. Haluamme huomioida heidän työpanoksensa ja kiittää heitä omistautumisesta työllensä. Marja-Liisa Konttinen Johtokunnan puheenjohtaja Antero Elo Toimitusjohtaja Osuuspankin toimintaa valvotaan tilintarkastusten ohella myös muiden lakisääteisten tarkastusten kautta. Johtokunta ja pankin johto käyvät raportit huolellisesti läpi toimintamme kehittämiseksi ja havaittujen riskien lieventämiseksi. Yhteenvetona, Osuuspankki ei kokenut yllätyksiä kuluneen vuoden aikana ja tapahtumien edetessä kutakuinkin vuoden alussa tehtyjen ennusteiden mukaisesti. Huolellisella kustannusten valvonnalla pyrimme minimoimaan epäsotuisan taloudellisen tilanteen vaikutukset. Odotamme ennusteen vuodelle 2011 olevan paljolti samanlainen kuin viime vuonna, mutta on olemassa jonkin verran optimismia, että erittäin alhaiset korot nousisivat hitaasti vuoden loppuun mennessä. Tulemme edelleen huolellisesti tarkkailemaan toimintaamme ja kannattavuuttamme ja kuten aina, jatkamaan tehtäväämme suomalaisen kulttuurin ja kulttuuriperinteen vaalijana. 3 2010 Board of Directors – Johtokunta 4 John Majanlahti Audit Committee / Tilintarkastustoimikunta Marketing Committee / Markkinointitoimikunta Risk Management Committee / Riskienhallintatoimikunta Tapani Nousiainen Executive Committee / Työvaliokunta Pirjo Ojanen Audit Committee / Tilintarkastustoimikunta Human Resources Committee / Henkilöstötoimikunta David Koivuranta Executive Committee / Työvaliokunta Marketing Committee / Markkinointitoimikunta Risk Management Committee / Riskienhallintatoimikunta Markus Räty Marketing Committee / Markkinointitoimikunta Human Resources Committee / Henkilöstötoimikunta Investment Advisory Committee / Sijoitustoimikunta Antero Manninen Audit Committee / Tilintarkastustoimikunta Executive Committee / Työvaliokunta Marketing Committee / Markkinointitoimikunta Personnel – Toimihenkilöt Airi Assistant Branch Manager Liisa Marketing Manager Bawani Financial Services Manager Ulla Loan Officer Arja Member Service Representative Minttu Member Service Representative Raija Member Service Representative Katri Loan Officer 5 9% 4% Interest - loans and mortgages 6% Interest on investments Other income Assets 1,263,537 Total assets $ 34,096,120 Current Liabilities $ Members’ Deposits 31,618,895 Member Shares 101,382 Retained Earnings 2,265,211 Liabilities and Equity $ 34,096,120 110,632 63,036 Others (data processing, bonding, professional fees) 241,933 Depreciation and amortization What’s the source of our income? Interest - loans and mortgages Income taxes $ Interest from investments Liabilities Advertising and Promotion 1,087,902 $ 12,734 1,265,708 73,639 Other income 117,160 Rental Income 56,294 $ Where does the money go? (in thousands) 1,334,995 es , fe ies lar Sa Fin an cia lE xp en se Full financial reports are available on request. 6 24,600 ve se s r Pr tisin om g ot and io n D ep Ot h re e am ciat rs or ion tiz a Inc atio nd om n e ta xe s Capital and other assets 68,966 Ad 25,369,109 ts Office Expenses Administrative pe n Loans to Members 81% 443,553 ex 2,777,257 efi Salaries, fees, benefits ffi ce Investments Rental income 410,886 O $4,686,217 $ s Current Assets Financial Expenses (e.g. interest, dividends, deposit insurance) en The extremely low interest rate environment continues to be a challenge for Osuuspankki. The following summarizes our assets and liabilities at the end of the year. The following summarizes our expenses for the year. Contrary to most of the big banks, we believe in a low fee environment. The operations of Osuuspankki are financedmainly by the financial margin which is the difference between what we Where does the money go? charge for loans and what we pay on deposits. ,b 2010 Financial Matters Loans & Mortgages Fiscal year 2010 was an active year for loans and mortgages. The following is the report from our loan officers. Purpose Lainavirkailijamme ilmoittivat luottojen jakautumisen tilivuonna 2010 seuraavasti. Number Amount Tarkoitus 206,550 Auton osto Automotive purchase 11 Automotive repair 1 1,700 Auton korjaus Household expenses 9 36,104 Kotitalouskulut Renovations/repairs 3 60,000 Kiinteistön korjaus Investment 5 34,100 Investoinnit Education 7 31,200 Opiskelu Vacation 2 6,910 Consolidation 17 105,964 Lines of Credit/Authorized overdraft 14 63,500 Personal Equity Lines of Credit 6 602,413 1st Mortgages 23 1,671,158 1. kiinnelainat 2nd Mortgages 3 132,315 2. kiinnelainat Syndicated Mortgages 3 617,500 Syndikoidut kiinnelainat Commercial Equipment 1 15,000 Yritysten koneiden ostot Commerical Lines of Credit 3 58,000 Yritysten Iuottotilitt Commercial Loans / Lines of Credits, secured 2 53,130 Yritysten taatut luottotilit & lainat Other 2 13,000 Muut lainat 127 $ 3,735,544 Loans processed $ Loma/matka Lainojen yhdistely Luottotilit Luottotilit, kiinteistöön sidotut Hyväksytyt lainat 7 What’s New in 2010 Mobile Banking History Book Project Osuuspankki started its 50th Anniversary History Book project in 2005. It is a very large task to put together a detailed account of any company, but especially a credit union where so many people have contributed their time and efforts to help its success over 50 years. Lauri Toiviainen discovered details not only about the coming together of 28 founding members, but also through interviews of past and current Directors, General Managers, staff members, and the Auditor, how such a large organization becomes one of the cornerstones of Ontario’s Finnish community. The bilingual history Meidän Pankki – Our Bank had its initial distribution at the Annual General Meeting in 2010. It is currently available at the credit union branch. 8 In the past, finding ways to reach out to the Ontario Finnish community was a challenge. In 2010, Osuuspankki decided it was time to introduce ourselves to the world, through Facebook. We created our own public group and we also placed ads within Facebook promoting certain loan campaigns. This is one way to let our fellow Finns know that we are still here to serve them with their financial needs, but it also gives us the opportunity to connect with others of Finnish heritage who may have never heard about us. Chip MemberCards® Behind the scenes, the credit union had a large task on hand to convert the regular magnetic stripe MemberCards® to chip-embedded MemberCards®. This preparation already started in February and had many steps to it. The staff started testing the first chip cards in June, in August we started issuing chip cards in the branch and by December we had mailed out our first batch of EMV chip cards. The new chip-embedded card roll-out will be completed in 2011. As a continuing effort to stay up-to-date with technology, Osuuspankki was able to launch the Mobile Banking service. Using your hand-held device, you can now request your five most recent transactions and balances on all of your accounts. Included with the Mobile Banking product is the possibility of receiving SMS alerts when transactions are posted to your account. You may choose to have all SMS alerts, or set a minimum dollar value connected to the alert. A small one-time set-up fee will apply but otherwise we do not charge for any SMS messages you send or receive. This new service helps you keep track of your money. Our Electronic Services We understand that members look for convenient ways of doing their banking. We still provide personal service in the branch and on the telephone, but many people enjoy using technology for convenience especially when they don’t have time to drop by the branch. Here are a few electronic services available today. Visit our websites OP NEWS to see announcements of new electronic services. Mobile Banking (NEW): Using your mobile device, send an SMS to inquire the balances and view the last 5 statement transactions of your account. Text Alerts (NEW): Sign up to receive mobile SMS alerts when transactions post to your account. Choose to receive all transactions or transactions over a certain dollar value. Online Banking: Pay bills, view your transactions, make an immediate, future or recurring bill payment, schedule a transfer, place a stop payment, download transactions to Quicken, QuickBooks, Microsoft Money, Simply Accounting, Comma Delimited Text or PDFs. Telephone Banking: Listen to transaction details, make a bill payment, transfer to another Osuuspankki account Transaction Email Alert: Receive an email every time your Osuuspankki account has had a transaction or for transactions over a chosen dollar value. Credit Union Chip MemberCard®: Available for personal and business accounts. Point-of-Sale and ATM withdrawal transactions all with one card. Accepted around the world. Save It Up: An easy way to save for a rainy day. Code your ATM card to top up POS purchase amounts to the nearest $1, $5 or $10. The difference between your purchase and the top-up will be transferred to an OP account of your choice. It’s easy and FREE! Credit Union MasterCard®: Many different card options for personal and business use Credit Union ATM: Free deposits and withdrawals. Transfer between your OP chequing and savings accounts. Make bill payments. Withdraw Euros from your OP Canadian dollar account. The Exchange® Network of ATMs: Over 2400 fullservice ATMs across Canada, service charge FREE. (NEW) The Exchange® has an ATM locator app available for the iPhone, Android and Blackberry smartphones. Download it today for FREE. eNewsletter: Sign up to receive our electronic newsletter. Keep in the know of what’s happening at your credit union. Life Events Financial Planner: Access to 30 different financial calculators to help you plan for your future. Create your personal/family financial plan online, adjusting it as your life events change. Online Loan Application: Too busy to come to the branch? Fill in the secure and easy online loan application to speed up the process of applying for a loan Online Scholarship Application: For those students too busy to deal with mail, fill in the form, attach your transcripts and you’re all set. Who doesn’t want free money? Online Sponsorship Applications: Is your organization banking with Osuuspankki? While preparing for a special event, remember to fill in an online sponsorship form to ask if we can help cover some of the costs. 9 Giving Back to our Community Sponsored Groups in Our Community • Agricola Lutheran Church, Children’s Camp • Äiti-Lapsikerho • Aurora Borealis Cup • Canada-Finland Chamber of Commerce, Nordic Cup Golf Tournament • Edistysliitto, Winter Outing • Finnish Pentecostal Church, Children’s Camp • Finnophile • Grassroots Floorball, Canadian Cup Tournament • Ostrobothnians in Canada, Tango Markkinat • Rollers Bowling, Anniversary Celebration • Second Base Youth Shelter • Suomi-Koti, Bowling & Walk-a-thon • Toronto Finlandia Lions Club, Children’s Camp • Toronton Suomen Kielen Koulu, Scholarships • Toronto Laestadian Church, Youth Camp • Wyatt’s Warriors Congenital Heart Defects Foundation of Canada, Golf Tournament and Toy Drive Sponsored group: Toronto Laestadian Church, Youth Camp Sponsored group: Äiti-Lapsikerho For many years, Osuuspankki has sponsored groups within our community with the many events which they organize. This year these 16 groups held various functions and while doing so, gave the opportunity for many Canadian-Finns to take part and create a special personal memory. The following groups received sponsorship from Osuuspankki in 2010: Sponsored group: Suomi-Koti Bowl-a-thon Sponsored group: Suomi-Koti Bowl-a-thon Sponsored group: Agricola camp – Liisa at Marmora 10 Sponsored group: Agricola camp – new tents donated by Osuuspankki Sponsored group: Agricola camp – new tents donated by Osuuspankki Sponsored group: Wyatt’s Warriors Toy Drive Business Services Helping Our Business Members Expand Their Own Business Osuuspankki Finnish-Canadian Entrepreneur of the Year, Mr. Seppo Kanerva Les Vona, OP’s internal auditor for over 30 years, is presented his retirement gift by John Majanlahti with Ulla Keppo, OP’s longest employee, and Hannu Aalto, OP’s first member present. Have you ever visited our website’s section titled “Our OP Community”? Among other interesting info, you will also find a Business Listing. With our business members’ permission, we have developed a listing of some of the business accounts held at Osuuspankki. This listing is in business type order, ranging alphabetically from Architectural Firms to Wellness Products. This listing gives free advertising to our members. The next time someone wants to deal with a Finnish connected company, all they have to do is look at the listing. It’s always nice to support Finns, have a look to see if there are any companies you’d like to deal with. This year there are over 45 businesses registered. be interested in attending such a function where you can make new business contacts (who are Finnish) or if you’d like to be a guest speaker at one of our functions. This is one more way that we help our business members make new connections and prosper. Along with the Business Listing, we also feature our business members individually on our website. The qualification is that the business account has to be at Osuuspankki and they provide us with the information they wish to promote. Some businesses have even offered our members specials while being featured. Were you able to take advantage of one of the specials? In 2010, the following businesses were featured: Boj Décor, Canadian Unihockey/Floorball Federation, Ekotuningcom Canada, Grassroots Floorball Inc, Klingborg Canada, Sugartree Photography and Wyatt’s Warriors. Contact us to have your business featured. Osuuspankki Finnish-Canadian Entrepreneur of the Year Award Not using us yet for your business banking? We are sure you will find many reasons to bank with us instead of another financial institution where you’re only a number. Our fees are minimal and our service is superb. We’ll even come to you to set up your account with Osuuspankki. Contact us to make an appointment to suit your schedule. In June, the Canada-Finland Chamber of Commerce presented Mr. Seppo Kanerva, Partner in Sedun + Kanerva Architects Inc. with the prestigious Osuuspankki FinnishCanadian Entrepreneur of the Year Award. We also organize Business Club meetings of interested business members. Although in 2010 only one such meeting was held due to circumstances, these meetings will be continued perhaps jointly with the Canada-Finland Chamber of Commerce events. Let us know if you would Antero Elo speaking at the Annual General Meeting in April 2010 11 Senior & Child Services SENIOR SERVICES CHILDREN For over 20 years, we have been providing trusted personal service at Suomi-Koti twice a week. This year was no exception. We also look forward to serving our senior members in the branch. Children are the future of Osuuspankki. Think about how the credit union has helped you with your financial needs. Is it our free ATM card, low everyday service charges, personal service in the branch or on the telephone, ease of applying for a loan? We will be happy to help your children learn to save money with their Henri and Hanna Hippo banks and will also be here for them in the future to help them learn financial responsibility as they grow. Providing free financial services for people the age of 60 or more is not the only seniors’ service we have in the branch. We also have someone available to help you apply for your Canadian government pensions and your Finnish pension. CO-OP Week Gift Basket winner Henri Rönkkö with Airi Broughton Hippo Kisat kids 12 What does a Certified Professional Consultant on Aging do? These professionals (CPCAs) have supplemented their individual professional credentials and education with knowledge about aging and working with seniors. That knowledge gives them an appreciation and understanding of the key health, social and financial issues that are important to seniors. We have one at the branch. Feel free to contact Antero Elo to discuss any of these important issues. RESPs continue to be an important part of your child’s or grandchild’s future. Educational costs are only increasing and what a better way to save money for that special child, than to start an RESP for them. The government grants are proof that no child should be denied access to education just because they can’t afford it. Money does not grow on trees, but we can plant some seeds and help teach your child how to save for that special time when they become independent. We had another successful Hippo-kisat in 2010. Continuing the children’s appreciation day at The Extreme Fun Indoor Playground was important to us. We changed the celebration this year to November, in order to allow for more children to join us. The facility has something for everyone from newborn to age 11. If you know a child who would love to join us at next years Hippo-kisat, just come in and open a trust account for them. Have a look at our Photogallery on our website; you’ll see what fun all the children had in November! They’ll also start receiving the quarter newsletters “Hippo Tales” once they turn 4. Student Services SCHOLARSHIP RECIPIENTS 2010 STUDENT ACCOUNT AND FINANCIAL SUPPORT Osuuspankki believes very strongly in the value of education – the 2010 Scholarship Committee was truly impressed by the quality and number of deserving students from the Finnish-Canadian community pursuing post-secondary learning. Scholarships are awarded to full-time students. We encourage all students to take a few moments and complete the easy online scholarship application found in our Student Members section of our website. Our FREE Student Account is available for high school and post-secondary students. Unlimited services with no monthly, set up or transaction fees include: Congratulations to the following students who received scholarships in 2010: • Robert Burden • Patrick Mujunen • Joshua Keppo • Daniel Niemi Joshua Keppo Patrick Mujunen • Online banking • Mobile Banking (sms charges may apply) • Telephone Banking • Bill Payments (any method) • ATM and POS within Canada • Cheque issuing • Transfers between OP accounts For those students who need help paying for their education, fill in an online application to apply for a Student loan or line-of-credit. A lower interest rate is offered to our student members. • Kristia Määttä Robert Burden Daniel Niemi Kristia Määttä 13 Finnish Credit Union Limited 191 Eglinton Avenue East Toronto, ON M4P 1K1 Telephone: 416-486-1533 Toll Free: 1-800-668-7242 (RAHA) Fax: 416-486-1592 Telephone Banking: 416-486-0600 or 1-877-312-0600 E-mail: mail@finnishcu.com Website: www.finnishcu.com Hours of Operation Monday 9:30 am – 4 pm Tuesday 9:30 am – 4 pm Wednesday 9:30 am – 4 pm Thursday 9:30 am – 8 pm Friday 9:30 am – 6 pm Cert no. SA-FM-COC-1230
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