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OTEN (by distance)
Certificate IV
Travel and Tourism
Skills List: ✓
TAFE NSW Course Number: 11792
National Course Code: SIT40212
Training Package: SIT12 Tourism, Travel and Hospitality
Course description
Our Certificate IV in Travel and Tourism course reflects the role of individuals who use a broad
range of sales and marketing or operational skills combined with sound knowledge of industry
operations. You will be able to operate independently or with limited guidance from others and
use discretion to solve non-routine problems. Many people in travel and tourism have
supervisory responsibilities and plan, monitor and evaluate the work of team members.
This qualification provides you with a pathway to work in any sector of the tourism and travel
industry as a supervisor or senior operations or sales coordinator. The qualification allows for
multiskilling and specialisation in operations or marketing.
We highly recommend you complete a personalised career and study profile to
confirm this course is right for you, you will find the Career Voyage link below.
Other information
If you do not satisfy the entry requirements for this course please see Course Number 32000
Selected Study Program - Pathway to Cert IV Travel and Tourism.
To ensure you leave us with the most up to date qualification...
If during or after your enrolment, the course in which you are enrolled is updated in line with
national industry standards, the Institute reserves the right to transition you into an alternate
course. If this becomes necessary, the Institute will advise you of the change and the
arrangements which will be available for you to complete your alternate course.
What are the entry requirements? (including Recognition of Prior Learning)
Entry to this qualification is open to individuals who are able to demonstrate tourism and travel
industry knowledge, customer service and operational skills.
The individual must either: 1. Be formally assessed through a training program or recognition
process, against one of the unit clusters below.
OR 2. Have relevant tourism and travel industry employment experience. A job that has involved
the application of skills described in one of the unit clusters would be a satisfactory indicator for
entry. A determination need not involve a formal process of measuring, evaluating or recording
performance against the units of competency.
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The unit clusters for different pathways are as follows:
Events pathway SITTIND201 Source and use information on the tourism and travel industry
SITTTSL202 Access and interpret product information SITTTSL306 Book supplier services
SITXCCS303 Provide service to customers
SITXCOM201 Show social and cultural sensitivity
SITXEVT301 Access information on event operations
SITXEVT302 Process and monitor event registrations
SITXEVT304 Provide event staging support
SITXWHS101 Participate in safe work practices
Guiding pathway
SITTGDE301 Work as a guide
SITTGDE303 Lead tour groups
SITTGDE304 Prepare and present tour commentaries or activities
SITTGDE305 Develop and maintain the general and regional knowledge required by guides
SITTIND201 Source and use information on the tourism and travel industry
SITXCCS303 Provide service to customers
SITXCOM201 Show social and cultural sensitivity
SITXWHS101 Participate in safe work practices
SITXWHS301 Identify hazards, assess and control safety risks Inbound tour wholesaling
pathway
SITTIND201 Source and use information on the tourism and travel industry
SITTTSL202 Access and interpret product information
SITTTSL302 Provide advice on Australian destinations
SITTTSL303 Sell tourism products and services
SITTTSL304 Prepare quotations
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITTTSL308 Use a computerised reservations or operations system
SITXCCS303 Provide service to customers
SITXCOM201 Show social and cultural sensitivity
SITXWHS101 Participate in safe work practices
Retail travel and outbound wholesaling pathway
SITTIND201 Source and use information on the tourism and travel industry
SITTTSL202 Access and interpret product information
SITTTSL301 Provide advice on international destinations
SITTTSL302 Provide advice on Australian destinations
SITTTSL303 Sell tourism products and services
SITTTSL304 Prepare quotations
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITTTSL308 Use a computerised reservations or operations system
SITTTSL310 Construct normal international airfares
SITTTSL311 Construct promotional international airfares
SITXCCS303 Provide service to customers
SITXCOM201 Show social and cultural sensitivity
SITXWHS101 Participate in safe work practices
Tourism operations (office-based pathway)
SITTIND201 Source and use information on the tourism and travel industry
SITTTSL201 Operate an online information system
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SITTTSL202 Access and interpret product information
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITTTSL308 Use a computerised reservations or operations system
SITXCCS303 Provide service to customers
SITXCOM201 Show social and cultural sensitivity
SITXWHS101 Participate in safe work practices
Visitor information services pathway
SITTIND201 Source and use information on the tourism and travel industry
SITTTSL201 Operate an online information system
SITTTSL202 Access and interpret product information
SITTTSL302 Provide advice on Australian destinations
SITTTSL303 Sell tourism products and services
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITXCCS201 Provide visitor information
SITXCCS303 Provide service to customers
SITXCOM201 Show social and cultural sensitivity
SITXWHS101 Participate in safe work practices
Credit (or recognition) for modules/units may be granted based on previous learning, studies,
work and/or life experiences. For more information on Credit for this course please refer to 'If
you have the skills, get credit for a unit or this course' on the OTEN website.
http://oten.tafensw.edu.au/cztcq
Please note: Some industries have their own legislative or licensing requirements. TAFE NSW
recognition does not apply to these.
Will I need to undertake Work Placement?
Students are required to find suitable work placement/experience, be employed within the
industry or be able to “simulate” a workplace where an assessment can be conducted.
Under 17 and wanting to leave school?
If you are under 17 and want to leave school, your options have been affected by a recent
change in NSW law. From January 2010 you must complete Year 10 and then continue in
either full-time education, training, paid employment or a combination of these options until
you’re at least 17 years of age. More information about options for school students under 17 is
available from the NSW Department of Education and Communities - The new school leaving
age.
http://oten.tafensw.edu.au/enrolling/how-to-enrol/351/
What kind of work could I do?
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Possible job titles include:
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Account manager
Assistant manager
Marketing coordinator
Operations supervisor
Product coordinator
Promotions officer
Reservations sales or call centre supervisor
Senior operations coordinator
Senior or supervisory retail consultant
Sales coordinator
Sales executive.
What further study is available once I finish this course?
After achieving SIT40212 Certificate IV in Travel and Tourism, individuals could progress to
Diploma or Advanced Diploma qualifications in Travel and Tourism,
Events or other service industry areas.
Pathway to university or higher education
Thinking of studying next year? Not sure if you should go to TAFE or uni? Let us help you
decide. At TAFE NSW - Western Sydney Institute we offer you the flexibility to fast-forward
your career with Pathways.
Choosing to study at TAFE before going on to uni can see you graduating and entering a
competitive workforce sooner — and not with one, but two, nationally recognised qualifications!
For more information visit oten.tafensw.edu.au/uni
What are the units I am required to complete?
SITXCCS401 – Enhance the customer service experience
SITXCOM401 – Manage conflict
SITXFIN401 – Interpret financial information
SITXHRM301 – Coach others in job skills
SITXWHS301 – Identify hazards, assess and control safety risks
BSBSUS301A – Implement and monitor environmentally sustainable work practices
BSBWRT401A – Write complex documents
SITXHRM402 – Lead and manage people
SITXMGT401 – Monitor work operations
SITXMGT501 – Establish and conduct business relationships
There are 5 Core units and 5 pre-selected Elective units in this course. Students must
complete the 10 units to be awarded this Certificate.
The above list includes units being offered at OTEN and that are required to complete this
qualification. Other TAFE NSW colleges may offer different elective options. If licensing in
another State other than NSW is required, please check requirements with the relevant State.
Do I need additional resources to study this course?
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To complete this qualification you will need a computer or regular access to an IBM compatible
computer with up to date virus protection and:
• access to broadband internet connection (preferable) or dialup internet
• email access which will be used for subject and course notices
• Microsoft Office 2010 or later
• a printe
Your learning materials will be provided in:
OTEN will provide learning materials for this qualification in the form of:
online access of learning resources, activities and tasks including online support pages can be
downloaded from the OTEN OLS internet site, after you have been enrolled.
This qualification is completed by:
• Studying at home at your own pace – considering the enrolment period
• Completing an online quiz task and by submitting online assessment work
• Accessing and studying resources and materials via online delivery
How much is the course?
$570 per semester
Plus the $50.00 OTEN Student Materials and Handling charge.
Due to a policy change on 1 July 2013 enrolling students must have a NSW residential address
or be employed within NSW to be eligible to access government subsidised training places in
TAFE NSW. For full details of this new policy see oten.tafensw.edu.au/enrolling/fees-andfinancial-assistance/fees-and-charges/.
Important information for 2015
From 2014 there will be a staged implementation of Smart and Skilled, including the
introduction of an entitlement to government subsidised training from 1 January 2015. For more
information on Smart and Skilled and how it may affect the fees you pay in 2015, please visit
www.training.nsw.gov.au/smartandskilled/index.html.
For full details on TAFE NSW fees please visit our page.
http://oten.tafensw.edu.au/enrolling/fees-and-financial-assistance/
Are there any additional costs?
You will also need to purchase the following textbook:
Management Theory and Practice - 5th Edition, by Kris Cole. ISBN: 9781442503120.
How do I enrol?
To apply for this course please click on the Apply Now button below. Once you have registered
you will need to contact the Tourism teaching section on (02) 9715 8525 or 1300 166 506
(Option 2) or email oten.tourism&hospitality@tafensw.edu.au to be assessed against the entry
requirements for this course.
Apply now (click below)
oten.tafensw.edu.au/mztcq
1300 362 346 or (02) 9715 8333
oten.tafensw.edu.au
I would like to talk to someone before I enrol
Please contact The Tourism & Hospitality Teaching section:
oten.tourism&hospitality@tafensw.edu.au 02 9715 8525 or 1300 166 506
We are committed to enhancing all students' prospects to reach their potential and achieve a
positive future. We recognise that for some students additional support services are
fundamental to ensure success. We have the following expert support services available which
you may access by calling (02) 9715 8446 or 1300 655 993 to make an appointment:
Counselling and Career Development, Disability, Aboriginal, Multicultural, Outreach, Adult
Basic Education and Open Learning Centre Support Services.
Need help deciding?
Our free online career and study planning tool can help.
You will receive a personalised career and study profile based on your responses. If you would
like to discuss your results in person, please contact our Counselling and Career Development
Unit by calling 1300 655 993 or 02 9715 8446. To get started click the link below:
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http://www.careervoyage.com.au/oten
Current as at 16/10/2014
1300 362 346 or (02) 9715 8333
oten.tafensw.edu.au