Etteplan PARTS The smart way to grow your spare parts and service business How to: Support your service business with high-quality spare parts catalogues Minimize equipment downtime Improve accuracy of spare parts ordering Etteplan PARTS The smart way to grow your spare parts and service business Etteplan PARTS is a service to create, distribute and maintain high-quality spare parts information to maximize revenues from the service business. To reach this goal it is paramount to have an efficient after-sales process with accurate spare parts information. Due to pressures to shorten the time to market the time available for production of technical product information such as spare parts catalogs is often very short. At the same time the increasing complexity of products and user specific requirements put special demands on the quality of the information and the documentation process. The value of Etteplan PARTS is based on considerable cost savings that can be achieved by efficiency improvement in the catalogue production and distribution processes. WHY ETTEPLAN PARTS Are your service personnel dealing with incorrect spare parts deliveries? Have there been costly downtimes due to a slow spare parts service process? Does your technical documentation team have enough time to develop technical information processes that best suit your business needs? Etteplan PARTS helps field mechanics and order handlers do their job efficiently: spare parts information is accurate and can be found easily in printed and online catalogues. Depending on the catalogue media, spare parts can be ordered directly from the catalogue, which minimizes erroneous orders and speeds up the order-delivery process. Etteplan’s extensive know-how on products and engineering design enable us to help our customers create and maintain future proof technical product documentation that brings tangible benefits to the customer’s service business. The online parts catalogue provides an intuitive and interactive interface to all relevant spare parts information. The user can find the up-to-date information easily and quickly. Traditional distribution media such as printed catalogues and PDF files can be used alternatively. ETTEPLAN PARTS SERVICE MODULES Etteplan PARTS consists of several service modules from consultancy and catalogue creation to publishing. The service modules are identified and defined together with the customer in a workshop and documented properly in a service description. Depending on customer’s needs, Etteplan also provides comprehensive analysis and integration services to complement the catalogue creation and publication processes. DATA SOURCES Whenever possible the catalogue creation and processing of spare part data will be automated to achieve maximum cost savings in the publishing process. By engaging Etteplan’s spare parts specialists in China, our customers can take advantage of additional cost efficiencies. CATALOGUE CREATION CATALOGUE MEDIA MASTER DATA, PARTS LISTS PRINT DRAWINGS & PHOTOS 3D MODELS CD/DVD PRICES INTERNET & INTRANET DOCUMENTATION MOBILE DEVICES ANALYSIS SERVICE CATALOGUE CREATION SERVICE CATALOGUE PUBLISHING SERVICE Analysis of existing spare part information, parts lists, exploded views, BOM data, 3D models etc. Definition, report and Etteplan PARTS solution proposal. Import of spare part data and structures manually or automatically, illustration, hotspot and catalogue creation. Translations, production of machine-specific or order related catalogues for different media, printing and delivery. OFFERING Etteplan PARTS as a Managed Service HyperParts Etteplan PARTS is a full scale Managed Service covering all necessary steps and tools to create, produce and distribute spare parts information. By outsourcing the process to Etteplan the customer has more resources to focus on its core business. HyperParts is the software solution Etteplan uses to create highly sophisticated and easy-to-use spare parts catalogues. Combining HyperParts with our vast experience and methodology of implementing parts catalogues gives our customer the added value they are looking for. Etteplan Parts is part of our range of productized service solutions, which also include: -- Etteplan STE -- Etteplan STI -- Etteplan INFO, a full scale service to create, manage and deliver high quality technical product information HyperParts is part of our HyperVision range of software solutions, which also include: -- HyperDoc, content management system -- HyperSTE, Simplified Technical English checker -- HyperSTI, Simplified Technical Illustrations configurator -- HyperSIS, Service Information System INTEGRATION SERVICE ONLINE SPARE PARTS CATALOGUES Evaluation of the need to integrate with customer’s data sources (e.g. ERP, PLM, PDM or CAD systems), system setup, testing and implementation. Etteplan can assist to set up online spare parts catalogues to optimize spare parts sales and spare parts procurement processes. Possibility to integrate with customer’s ERP and/or e-commerce systems. Interactive parts catalogue PDF version of parts catalogue Customer Success Stories Spare Parts Catalogue SGT-800 01.01.010 Gas Turbine 50.5MW / Compressor 50.5MW Pos. Description 1 Inlet piece . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Compressor bearing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Remarks 3 Guide vane control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Compressor stator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Compressor rotor 6 Rear compressor stator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Bleed air pipes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Spare Parts Catalogue SGT-800 01.01.010 Gas Turbine 50.5MW / Compressor 50.5MW Siemens Siemens Industrial Turbomachinery (SIT) develops, manufactures, markets and services individual gas turbines all the way to complete power plants on a global market. Etteplan created a comprehensive illustrated spare parts catalogue, providing Siemens’ customers with the means for effective and ease of use spare parts ordering. Values delivered -- Within budget -- Ahead of scheduled delivery -- Use of visual search and high-quality illustrations was highly valued -- Ease of use facilitates Siemens’ spare parts and service business to grow 10 Siemens Industrial Turbomachinery AB Siemens Spare Parts Catalogue, Version v1.2 2014-01-24 Siemens Industrial Turbomachinery AB 9 Siemens Spare Parts Catalogue, Version v1.2 2014-01-24 Siemens Spare Parts Catalogue, Version v1.2 2014-01-24 Sunny Diamond Sunny Diamond 2 7 8 1 9 4 11 3 5 10 12 6 Sunny Diamond Sunny Diamond 13 2 14 19 20 21 30 7 8 5 6 3 15 2 3 1 29 18 1215 17 1 11 5 27 9 10 26 16 13 6 28 9 10 1 17 10 18 4 1 31 16 7 25 15 12 16 1 8 13 3 20 14 11 24 19 18 11 18 Group 1 2 3 Description Reference Drive and chain assembly Rear wheel, luggage basket and saddle assembly Front wheel, handlebar and brakes assembly Page 17 Page 18 Page 19 17 19 16 14 4 2 1 14 1 2 20 13 12 Pos. Art. Code Description 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 286014072 286014071 286014069 286014086 286014063 286014065 286014062 286014066 286014067 286014068 286014014 286014020 286014055 286014054 286014017 286014015 286014053 286014056 286014016 286014018 Ball bearing Adjust ring rear axle Differential Chain adjuster Chain wheel standard rear hub Distance ring Standard rear hub (with freewheel) Band brake Stud for band brake Stud for band brake cable Chain (set) Pedal (set) Crankbolt cover Crankbolt Crank left side Gear case Frame Bracket axle Chain adjuster Crank right side Page 16 Pos. Art. Code Description 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 286014084 286014021 286014085 286014022 286014058 286014057 286014001 286014061 286014013 286014060 286014078 286014009 286014077 286014011 286014007 286014075 286014074 289014073 286014087 286014081 286014059 Saddle box Saddle Seat post cover Seat post Seat post washer Seat clamp Rear-light Mudguard stay rear with rear light stud Mudguard 20" Mudguard stay rear End cover rear axle Inner tube 20" Rimtape 20" Tyre 20" Rear wheel 20" Spoke and Spoke nipple (rear) Rim 20" Rear axle (axle and hub) CE sticker End plug Luggage basket 8 21 9 23 22 10 17 13 16 14 Page 18 Pos. Art. Code Description 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 286014027 286014028 286014036 286014024 286014026 286014029 286014035 286014052 286014025 286014008 286014042 286014010 286014006 286014044 286014039 286014043 286014045 286014004 286014003 286014047 286014041 286014050 286014046 286014012 286014051 286014079 286014080 286014082 286014048 286014049 286014002 Handle (grip) Brake-grip Bowden cable rear Handlebar Bell Brake-grip with parking-brake Bowden cable front Handlebar washer Stem Inner tube 24" Rimtape 24" Tyre 24" Front wheel 24" Expanding brake hub Brake-shoes front (set) Rim 24" for front wheel Spoke and Spoke nipple (front) Lighting cable Generator Front fork 24" Lock Mudguard stay front Mud-flap Mudguard 24" Handlebar studplug Name transfers (set) Sticker for steering column Cable plug Headset Lamp bracket Headlamp 11 12 15 Page 17 IHC IHC MerwedeHC has in-house expertise for engineering and manufacturing integrated standard and custom-built vessels, advanced equipment and also providing life-cycle support. The company’s broad customer base includes dredging operators, oil and gas corporations, offshore contractors and government authorities. Page 19 Nijland For IHC Merwede, Etteplan created both a PDF and Interactive Spare Parts Catalogue, its quality being highly valued by IHC and its customers. The visual search functionality plays a crucial part in our approach, making spare parts very easy to find and order. The Nijland Products company specializes in the development and production of cycles for special needs, cycles for sport, fun and recreation and delivery-tricycles. The whole product range consists of various product lines and numerous model options. With their spare parts catalog created by Etteplan, Nijland is allows its customers to order any required spare part in a fast and reliable way, facilitating its after sales and service business. Paraat_stuklijst.qxd 30-08-2005 09:42 Pagina 1 Nr. H 00 00 50 N 20 Model 50-N Europe . 20 19 mm x 20 mm 10 10 11 11 12 13 12 13 1 1 2 2 3 44 8 8 5 9 6 3 5 14 9 14 15 15 6 16 7 16 7 17 17 18 18 24 23 22 21 20 19 a b c d 24 23 22 21 20 19 Paraat Paraat provides solutions for fire protection. Etteplan created a parts catalogue for easy ordering. Fig. Artikelnr. Beschrijving Materiaal 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 a b c d HR-0230 HR-0112 HR-0090 HR-5110 HR-5100 HR-5090 HR-5060 HR-5050 19SSHC139 HR-0080 HR-0160 HR-0200 HR-0190 HR-0010 HR-5000 HR-5030 HR-5010 HR-5020 HR-5040 HR-0102 HR-0100 HR-0140 HR-0220 HR-0150 HR-5010 HR-5011 HR-5012 HR-5013 HR-5014 Sluitplaat met bedieningshandleiding Afstandspennen diam. 6.0 x L 96 mm Haspelplaat diam. 560 mm (buiten) Straalpijphouder Straalpijp 19 mm x D 6 Slangklem 19 mm Haspelslang inw.19 mm. x 20 mtr. Veer 19 Slangklem 19 mm Haspelplaat diam.560 mm. (binnen) Borgmoer M 6 O - ring 19 mm x 3.0 mm O - ring 30 mm x 3.0 mm Montageplaat voor muur en / of kast Invoerstuk 19 mm Standpijp diam.22 x L 300 mm Hoofdafsluiter 22 mm Slanggeleider Draaibus 19 mm Rondseldeel 200 mm diam. x 29 mm (L) Rondseldeel 200 mm diam. x 70 mm (L) Schroeven M 6 Sluitring Borgmoer M16 Hoofdafsluiter 22 mm Afsluiterhuis Handgreep / bediening strlp.vergr. Vergrendeling straalpijp Klem Kunststof Staal, verzinkt Staal, epoxy/polyester coating Staal verzinkt Messing / Kunststof Staal, verzinkt Vormvast conform EN 694 Verenstaal, verzinkt Staal, verzinkt Staal, epoxy/polyester coating Staal verchroomd Nitrilrubber Nitrilrubber Staal, verzinkt Messing Koper, verchroomd Messing, vernikkeld Staal, verzinkt en kunststof Messing Staal, verzinkt Staal, verzinkt Staal, gegalvaniseerd Kunststof Staal, verchroomd Messing, vernikkeld Messing, vernikkeld Staal, verzinkt Staal, verzinkt Staal, verzinkt Paraat Parts List 25a b c d 25 1 condor crop sprayer Drawing No. Date (YMD) Drawing 90000000_00 20100916 01 Fri-jado Since 1937 Fri-Jado has been developing, producing and installing high-quality equipment for preparing, storing and merchandising hot and cold food products worldwide. Products include commercial rotisseries (formerly branded as Euro Grill), heated and refrigerated deli merchandisers, bakery ovens and combi steamers. For Fri-Jado, Etteplan created an interactive spare parts catalogue allowing its customers worldwide to easily find and order parts. 4 PENDULUM FRAME - WHEEL DRIVES / ANGLE SENSORS Drawing No. Date (YMD) Drawing 90000003-0-(2) 20101112 2 of 8 Agrifac Agrifac is a manufacturer of sprayer and harvesting equipment. Within its large and modern parts department Agrifac holds in stock over 15,000 parts in order to provide its customers with any necessary parts fast and accurately. This guarantees minimum standing time within the season. Through Etteplan, clear instruction and part manuals are being provided together with the equipment, which can also be accessed interactively online. 10 2 1 3 2 1 2 1 4.9 1 1 2 3 4.10 1 1 2 1 3.2 2 3.3 / 6.3 3 1 2 2 Etteplan’s service provides prerequisites to grow service business based on accurate spare parts 3 1 UP TO 60 % 1 4.11 2 4.12 1 1 4.1 1 1 COST SAVINGS IN CATALOGUE CREATION 1 4.2 2 1 1 2 6.1 HIGHER CUSTOMER SATISFACTION 6.2 1 1 DUE TO SHORTER LEAD TIMES IN CUSTOMER SERVICE 2 1 4.5 maintenance process. • Shorter downtimes of defect machinery or equipment • Improved accuracy of spare parts ordering • Shorter lead times due to improved quality of spare parts information • Up to 60% cost savings in catalogue creation, maintenance and distribution • Higher customer satisfaction due to shorter lead times in customer service • High machine uptime and productivity due to correct spare parts 4.6 SHORTER DOWNTIMES YOU-Q You-Q develops and produces power wheelchairs for people. Functional products for people that face challenges during daily life; a power wheelchair to support you and to improve your mobility. With Etteplan’s professional and easy-to-use spare parts catalogue, You-Q dealers are able to provide great service to its customers. OF DEFECT MACHINERY OR EQUIPMENT Customers and references John Deere Forestry, Agrifac, Hekuma, Stiebel Eltron, and Claas. alex-05 - Aandrijfwielen alex-003 - Qlass Zitframe Pos. Partnr. Omschrijving 1 176.00151.010 Spie vlak 31x6x6 2 3000346 Aandrijfwiel, naaf, incl. montage set 3 3000316 Aandrijfwiel, 3.00x8, lucht (14"outdoor) 3 3000317 Aandrijfwiel, 3.00x8, Puncture proof (14"outdoor) 3 3000318 Aandrijfwiel, 12,5x2,25, Lucht (12"indoor) 3 3000319 Aandrijfwiel 12,5x2,25, Puncture Proof (12"indoor) 4 9002850 Buitenband aandrijfwiel outdoor, Alex 4 9002851 Buitenband aandrijfwiel indoor, Alex POA = Prijs op aanvraag Voor algemene voorwaarden zie pagina 3 Moving forward 13 For more information on Etteplan PARTS and our services, please contact: Tekeningnr. Omschrijving 018 Armsteunen -01 019 Armsteunen -02 020 Bedieningskasthouder 021 Rugframe 022 Elektrische Rugverstelling 023 Rugleuning Elektronica Box 024 Rugkussens, ophanging 024.1 Rugkussens zie regels 1 vorige pagina. 024.2 Aanpassingen: Er zijn speciale voorwaarden voor alle individuele aanpassingen 025 Hoofdsteun -01 026 Hoofdsteun -02 027 Beensteun Ophanging 028 Beensteun Standaard 029 Beensteun Comfort 030 Beensteun Elektrisch 031 Centrale Beensteun 032 Centrale Elektrische Beensteun 033 Werkblad 034 Zitkussens Voor algemene voorwaarden zie pagina 3 Jukka Toimela, tel. +358 103 07 23 31 or email: jukka.toimela@etteplan.com Jan Berneryd, tel. +46 70 243 82 23 or email: jan.berneryd@etteplan.com Berry Braster, tel. +31 40 84 84 050 or email: berry.braster@etteplan.com Winni Liu, tel. +86 512 5768 9999 or e-mail: winni.liu@etteplan.com info@etteplan.com Tel. +358 (0)10 3070 Tel. +46 (0)10 722 40 00 27 FINLAND•SWEDEN•THE NETHERLANDS•CHINA•USA•RUSSIA • One of the largest Nordic companies providing industrial equipment and plant engineering services. • One of the largest companies in Europe providing technical product information solutions. • Versatile and in-depth expertise in engineering areas, • Almost 1,900 professionals working in Finland, Sweden, the Netherlands and China. • Revenue 131.9 million EUR in 2014. • Public company listed in NASDAQ OMX Helsinki Ltd (ETT1V)since 2000. Etteplan provides engineering services and technical product information solutions to the world’s leading companies in the manufacturing industry. Our services are geared to improve the competitiveness of our customers’ products and engineering processes throughout the product life cycle. The results of Etteplan’s innovative engineering can be seen in numerous industrial solutions and everyday products. Etteplan is one of the leading engineering service companies in the Nordic countries and the biggest and oldest Nordic service provider in China. Etteplan’s units in China offer a full range of engineering services for customers seeking cost-efficiency and high-quality in engineering design and offshoring. www.etteplan.com | info@etteplan.com
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