Capital Tower 91 Waterloo Road London, SE1 8RT T: +44 (0)20 3170 0935 www.wsup.com Job Title: HR Manager Department: Finance & Resources Reporting to: Director of Finance & Resources Line report: Office Coordinator & PA to Chief Executive Location: London Contacts: Chief Executive Officer UK based staff International staff Board of Directors ABOUT WSUP WSUP is a non-profit partnership between the private sector, NGOs and research institutions focused on solving the global problem of inadequate water and sanitation in low-income urban communities. WSUP brings lasting solutions to low-income areas by working in partnership with service providers, including water utilities, local authorities and businesses, and the communities they serve. WSUP strengthens the capacity of service providers to deliver sustainable city-wide water and sanitation services, promote good hygiene and raise the environmental standards of low-income communities. From incorporation in 2005, WSUP has rapidly grown to a £10-12m organisation and has plans for greater expansion over the next few years. WSUP is at a pivotal stage in its growth. It now operates six well-developed, respected country programmes in Africa and Asia to strengthen public and private sector service providers to improve the delivery of affordable services to low income consumers. WSUP has recently expanded its portfolio of operations to include the building and strengthening of private sector provision in urban water and sanitation services and the sale of consulting services on all aspects of low income urban WASH (Water, Sanitation and Hygiene) to disseminate learning and increase impact. All of these operations are supported by research, communications, funding and finance teams. For more information about WSUP's vision and approach, see www.wsup.com Borealis & Borouge | Care International UK | Cranfield University | Thames Water | Unilever | Vitens-Evides International | WaterAid Company Limited by Guarantee No. 5419428 registered in England & Wales. Registered address: 2-6 Cannon Street, London EC4M 6YH. ABOUT THE ROLE The Human Resources (HR) Manager will provide leadership in all areas of Human Resource management, including recruitment, training, continuous improvement, performance reviews, salary levels, security policy, health & safety and other work place policies, benefits and contracts term and conditions. This new position has been created as a result of an initial review carried out by the newly appointed CEO, and in response to staff requests for a more formalized and developed HR function in the organization. The position will report to the Director of Finance & Resources. The initial task for any successful candidate will be to design, establish and implement HR systems, policies, procedures and processes to strengthen and enhance the HR capacity of the organization, looking across the board at a wide range of issues, and in consultation with UK and international staff. The ideal candidate will have demonstrable expertise in HR in an international and UK context gained from a mix of experience in the for-profit and non-profit sectors. SALARY £38,000 per annum + up to maximum 5% pension contribution upon completion of the 6 month probation period. APPLICATION PROCEDURE To apply, please send the following to personnel@wsup.com 1. 2. 3. An application letter which should include (amongst other things) a summary of why you are applying for this role, how you meet the person specification requirements, and what, in particular, you would bring to WSUP. A copy of your current CV. Equal opportunities form (available on the Vacancies page of www.wsup.com). INTERVIEWS Interviews will be scheduled at the earliest convenient date. WSUP does not use agencies for recruitment. Please note: This job is based in the UK. We are unable to sponsor a visa application for anyone who cannot supply the original of one of documents accepted under the Asylum and Immigration Act (1996) as evidence that you are allowed to work in the UK. Please do not apply if you cannot fulfil this legal requirement. APPLICATION DEADLINE 16th November, 23.59 GMT JOB DESCRIPTION Job Purpose To provide leadership in all aspects of Human Resource management for the entire organization, across all WSUP teams in the UK and internationally. To design, establish and implement fit for purpose HR systems, procedures and processes to ensure that the organization is able to effectively manage institutional risk, attract and retain the best talent and appropriately support staff in all aspects of HR management. To achieve these aims, and given the present state of development of organizational HR capacity, the successful candidate will be required to work across both strategic and operational levels. MAIN RESPONSIBILITIES AND TASKS Human Resources Management Lead on the development of an appropriate framework of HR policies and procedures ensuring the organisation complies with its statutory obligations and provides a high quality HR experience for all WSUP staff and applicants from first point of contact to leaving the organisation. Lead on the development of strategic HR development across the organization to ensure that we are best placed to attract, retain and support staff. Immediate specific projects on taking up the post will include: Ensure all staff contracts and job descriptions appropriately reflect and align to organizational policy on staff salaries, benefits & terms and conditions. Prepare contracts of employment for new staff and liaise with new members of staff and where appropriate, support their induction process as required by their line manager. Oversee a review of the salary bands in the organization ensuring that sets of responsibilities and roles align to concomitant remuneration packages. Manage the process regarding the resulting changes to terms and conditions of staff contracts ensuring the organisation has an equitable pay structure which complies with statutory requirements, and is competitive with the sector. Oversee all areas of HR record keeping, ensuring that records are kept in line with data protection requirements and organisational needs and that all staff have up-to-date and consistent contracts. Delegate and manage tasks to be performed by the Office & Finance Assistant as required. Oversee the development of an organizational pensions administration process, selecting a pension scheme, acting as the first point of contact with all staff regarding membership of the scheme and handling any queries related to the pensions scheme. HR Policy Development Lead on and monitor the implementation and effectiveness of organizational HR policies across all aspects of WSUP operations and procedures. Lead on establishing a global security policy which is applicable, useful and appropriate for all WSUP teams and business units. It should support the effective and safe working of all WSUP staff in sometimes difficult and contrasting locations; the policy should be practical and have content appropriate for both international and local staff and consultants and volunteers. Ensure the organisation complies with its obligations in respect of data protection. Staff Training & Development Lead the development of annual training plans, working with Senior Management Team (SMT) and other line managers as appropriate, and ensure appropriate personal development programmes exist for all staff, including regular performance appraisal records provided by line managers. Foster a culture of continuous professional development and improvement. Create a process and pack for all UK staff inductions and support the production of induction materials for international staff. Other Provide support to the SMT in the area of HR and implement specific HR actions as requested by SMT. Support line managers and team leaders in the recruitment and management of interns. Assist the Company Secretary in supporting and responding to the Board of Directors on issues related to HR. PERSON SPECIFICATION Qualifications ESSENTIAL: DESIRABLE: Educated to degree level, with CIPD qualified or equivalent. demonstrable evidence on professional HR training. Experience ESSENTIAL: Demonstrable experience in a previous HR management and implementation with strong specialist HR knowledge. Experience of policy and system development and implementation. Experience of managing complex employee relations issues, and demonstrable expertise in effective stakeholder management. Experience of supporting senior management in policy development. Experience of working on international HR issues and leading processes with international staff. DESIRABLE: Experience of developing security policies and procedures in situations of political uncertainty, civil unrest or complex emergencies. Experience of developing HR polices in hybrid for-profit and non-profit environments. Experience of living and working in emerging markets. Skills ESSENTIAL: DESIRABLE: Willingness to demonstrate leadership, in Foreign language skills especially in French, the area of Human Resources whilst being Portuguese and/or Swahili. able to listen to others and recognise their contribution. Excellent Excel spread sheet skills, including Highly collaborative in nature. the use of complex formulae and functions. Ambitious, “can-do” attitude with an entrepreneurial outlook. Demonstrable legal expertise regarding UK Resilient and with the ability to think and international employment regulations. creatively to overcome challenges and effectively engage with new situations Flexible, keen to learn and hard worker. Able to work independently while being a key institutional team player. Meticulous attention to detail, combined with an analytical and methodical approach. Willingness to undertake a range of tasks – from administration to systems development. Excellent written and spoken communication skills in English. Excellent IT skills. Borealis & Borouge | Care International UK | Cranfield University | Thames Water | Unilever | Vitens-Evides International | WaterAid Company Limited by Guarantee No. 5419428 registered in England & Wales. Registered address: 2-6 Cannon Street, London EC4M 6YH.