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Service Management -­‐ For The En4re Enterprise 1 Agenda
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Innledning v/Bjørn Jarl
Trygg Mat i dagligvarehandel – et virkemiddel for god kundeopplevelse?
v/ Ellen Grefstad
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Omprofilering av butikkene ifra ICA Norge til COOP: Norges største og
raskeste utrullingsprosjekt! v/ Tormod Holt
Everything as a Service? v/ Odd Leonhardsen
Tjenester i fokus hos Datametrix v/Trond Lindman
Oppsummering
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Sosialt arrangement: Ølsmaking v/ Attila Thuroczy
Juletapas
Service Management -­‐ For The En4re Enterprise 3 Løsninger rundt ServiceNow
BOMGAR USE CASES
IT SERVICE
DESK
CUSTOMER
SUPPORT
PRIVILEGED
ACCESS
Access, control, &
troubleshoot remote
desktops, servers, and mobile
devices, no matter the
operating system or network
location.
Chat, co-browse, and
provide remote assistance
for your customers. Even
support iPad, iPhone or
Android apps.
Manage, empower, and
audit internal and thirdparty privileged users to
securely access your
corporate network and
devices.
SNOW + ServiceNow: Symfoni options for combined scenarios
REQUEST
APPROVE
SAM for Apps
SAM MANAGER
ACCESS &
DEPLOY
Cloud & Virtual
AUTO
APPROVE
SERVICE DESK
CMDB
PUBLISH
TO CATALOG
STAKEHOLDERS
CONTROL
REPORT
DATA TRANSFER
-  Computers, Devices
-  Software installations (user/
device)
-  Contract information
-  SW product model information
-  Software inventory information
Desktop &
Datacenter
Service-Flow SaaS
UPM V1.0 – What you will get with the first release…
UPM is the next generation portfolio and enterprise architecture management
solution, unifying the operational and planning levels of the enterprise.
Agenda
• 
• 
Innledning v/ Bjørn Jarl
Trygg Mat i dagligvarehandel – et virkemiddel for god kundeopplevelse?
v/ Ellen Grefstad
• 
• 
• 
• 
Omprofilering av butikkene ifra ICA Norge til COOP: Norges største og
raskeste utrullingsprosjekt! v/ Tormod Holt
Everything as a Service? v/ Odd Leonhardsen
Tjenester i fokus hos Datametrix v/ Trond Lindman
Oppsummering
• 
• 
Sosialt arrangement: Ølsmaking v/ Attila Thuroczy
Juletapas
Sosialt arrangement
Presented by:
E-mail:
Thank you
Contact us:
info@symfoni.com
www.symfoni.com