Abacus WorkSpace Training Manual
Abacus WorkSpace copyright @ Abacus Distribution Systems (Hong Kong) Ltd. all rights reserved. 2013 Training Manual 28-Nov-14 Updated This documentation is the confidential and proprietary intellectual property of Abacus Distribution Systems (Hong Kong) Ltd. Any unauthorized use, reproduction, preparation of derivative works, performance, or display of this document, or software represented by this document, without the express written permission of Abacus Distribution Systems (Hong Kong) Ltd d is strictly prohibited Abacus Distribution Systems (Hong Kong) Ltd Unit 811-818, Tower 1 Millennium City 1 388 Kwun Tong Road Kwun Tong, Kowloon Hong Kong T (852) 2960 8888 9800 www.abacushk.com F (852) 2811 SITA: HKGNM1B Table of Content Sign In / Sign out……………………………………………………………………….……………4 Access Abacus Workspace ........................................................................... 4 Terminal Address ......................................................................................... 6 Check for updates ....................................................................................... 7 Sign In / Sign Out ....................................................................................... 9 Sign In (all working area) ....................................................................................................................9 Displaying all working area ................................................................................................................9 Change Passcode ............................................................................................................................ 10 Sign Out.........................................................................................................................................10 Reservation and Ticketing ........................................................................... 11 Highlight on Short Cut Key ......................................................................... 11 Void ticket.......................................................................................................................................11 View eTicket ....................................................................................................................................11 Display stopover and terminal information ........................................................................................... 11 Graphical View ............................................................................................................................... 12 Air Reservation ................................................................................................................................ 14 Email flight information to customer ....................................................................................................16 Email Proposal ................................................................................................................................ 23 Hotel Reservation....................................................................................... 36 Car Reservation......................................................................................... 40 VirtuallyThere Panel ................................................................................... 42 PNR Services ............................................................................................ 47 Scribe script .............................................................................................. 48 FOID script .....................................................................................................................................49 Currency Exchange .......................................................................................................................... 49 Gpassive script ................................................................................................................................ 51 Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 2 Red App ................................................................................................... 54 Reissuance Red App ......................................................................................................................... 54 ETPIR red app .................................................................................................................................56 Itinerary Red app ............................................................................................................................. 60 Advance Passenger Info (APIS) ..........................................................................................................67 Booking Services ............................................................................................................................. 75 Paste Special ..................................................................................................................................78 CHD and INF DOB .......................................................................................................................... 79 Remarks Edit ...................................................................................................................................80 Non Itinerary Pricing (Without/With PNR) – Red App ...........................................................................82 Ticketing .........................................................................................................................................85 New Enhancements ................................................................................... 88 Point and Click ................................................................................................................................ 88 Block mode .....................................................................................................................................94 Quick & PF Keys .............................................................................................................................. 95 PF setting ........................................................................................................................................96 Set variable PF key .......................................................................................................................... 98 CQuick Keys setting ......................................................................................................................... 99 Graphical Seat Map ................................................................................ 103 Screen Setting ......................................................................................... 105 Screen View Setting ........................................................................................................................ 105 Customize Screen Layout ................................................................................................................ 107 Select Printing ............................................................................................................................... 107 Command line setting .................................................................................................................... 109 Abacus Replay ............................................................................................................................... 110 Memo Area .................................................................................................................................. 110 Abacus System Setting .................................................................................................................... 111 Abacus Keyboard Shortcuts ............................................................................................................. 114 Appearance .................................................................................................................................. 115 Agency applications ....................................................................................................................... 117 Tips........................................................................................................ 119 Connection In Progress ................................................................................................................... 119 Appendix ............................................................................................... 120 Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 3 Access Abacus Workspace Abacus WorkSpace is our next generation Point of Sales that meets your unique business needs today, and into the future. All Abacus Whiz users will be upgrade by batch to our new Point of Sales – Abacus WorkSpace by the end of 2013. After installation, Abacus WorkSpace icon will display on desktop as below. Note: you may require sign in twice. 1st Sign in is used for download Red Apps. 2nd Sign in is used for access Abacus WorkSpace classical mode. After double click the icon, system will prompt out a box which you can select Abacus WorkSpace or Whiz. A Sign in box will appear. You may require entering your password. System will check and download the applicable apps to your Abacus WorkSpace at the 1st sign in. Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 4 Upon first time sign-in to Abacus and/or current passcode has been used for 90 days. You will receive below prompt message: You can input your new passcode and confirm new password. The host sign in password will be updated at the same time. Successful access to Host screen Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 5 Terminal Address There are two ways for you to find out the Terminal Address a. Use the menu option View Connection Details b. The bottom of command view Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 6 Check for updates To check any updates for Abacus WorkSpace such as red apps or Abacus WorkSpace version System checks and downloads automatically and you may continue your work. After checking, system will require to restart Abacus WorkSpace for update latest version. Steps to check update: Help > Check for Updates Response: System will check automatically. You can continue your work. Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 7 After checking, you may get below responses: a. If no any update, system will response “There is no updates to download.” b. If any updates, system will auto download. After downloaded, system will require users to restart for update AWS. You can click “Restart Now” for update Abacus WorkSpace. Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 8 Sign In / Sign Out All existing host sign in code and password you are using in Whiz are remain unchanged. Please sign in with your current sign in code and password to access Abacus Workspace. Sign In (all working area) SI1101 (ENTER) Response: - sign in all working areas with sign in No.1101 Enter password AGENT SIGN IN CURRENT PASSCODE• Ž < DUTY CODE <.> AREA • > ID <*> <001228> CTY NEW PASSCODE Ž <H3H8 > < • > Fill-in the current passcode space and press “ Enter” Note: NO bracket in current passcode and new passcode Displaying all working area You can switch to other working area by command (e.g. ¤ B) or just one click. Response: Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 9 Change Passcode To change your passcode, input your current passcode, tab to the new passcode field, input your new passcode and enter. You will be signed into the Abacus system and your passcode will be changed. See the Sign-In Mask below to become familiar with the fields. Enter current passcode AGENT SIGN IN CURRENT PASSCODE• <Ž DUTY CODE <.> AREA •> <*> ID <001228> CTY NEW PASSCODE Ž < <H3H8 > • > Enter new passcode Note: Passcode change requirment remain unchange. Note: Password change requirements: Password must contain a combination of seven or eight alphanumeric characters. E.g. “ABCDEF1” or “1234567A”. You can use any numeric and alpha characters used except for Q and Z. No more than three repeating characters allowed. E.g. ABCD 888 You cannot reuse last four password. Sign Out SO - sign out all working areas Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 10 Reservation and Ticketing Highlight: All host entries remain unchanged. You can use all entries in command view to finish the booking as well. In Abacus Workspace, some keys functions have been changed as below Whiz Abacus WorkSpace Clear Screen Ctrl + Backspace Alt + Backspace Previous entry display Ctrl + Alt + A Menu mask will rename as Red Apps. In Abacus WorkSpace, you may use copy and paste instead of moving the cursor to previous entry and enter. Highlight on Short Cut Key The short cut key position is not 100% as Whiz. You may use tool tips for review the position of short cut. Void ticket To void the ticket, please click on the ticket number of *T View eTicket Click on the line number of *T Display stopover and terminal information Click on the flight number Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 11 Graphical View Graphical View can enhance productivity with a full suite of GDS functionality on Air, Car, Hotel, Email schedule with a simplified Graphical Workflow. Go to Graphical View: Click “Graphical View” Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 12 Select “New Reservation” for create PNR then click “OK” . Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 13 Air Reservation Fill in the requested data (* are mandatory) into the box. Flight info Number of passenger Then, click Search Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 14 Air result Then, an air result table will be display. The table will show travelling date/time, 26 booking classes and 12lines. Moreover, air result table capability that quickly enables to you to not only search by current date but also provide more date and return flight availability Return Flight You can see more availability For more Flights Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 15 Email flight information to customer You can email the below flight information to your customer. Email flight information to customer by ticking the box Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 16 After ticking the box, you may select the flights which send to customers. Click Email after selected flights Select flights Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 17 Input customer email Edit email body You may click Save Draft. The draft will store into Email proposal. (see P.20) Trip composer will not display if Send to customer has selected Traveler will receive the below flight schedule Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 18 Trip Composer It will store your selection as trip composer. You can shop all selection, then select the best options and send to your customer. Tick the box Select flights Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 19 Then, you can click the Select the paste button System will response as below Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 20 Besides, you can see the paste file which has 2 flights saved. Click the file 2 selected flights will store at trip composer Trip Composer not only used in Air selection but also able used in Hotel and Car. Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 21 If user would like to send to customer, you can tick the flight > click “Add” Flights transfer to email body 2. Tick the selected flight 1. Click “Add” Optional selection If add as Group, the flight will group as Itinerary 1. Click “Add as Group” Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 22 Email Proposal Email proposal will store all draft and sent message. You may review or open messages which you saved in email proposal. Step 1: You can click Email Proposal for review the messages. Step 2: Email proposal panel will prompt out. You can select drafts or sent massage. For example: select Drafts’ message Step 3: Then, select and click on your message Step 4: Click “open” Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 23 Step 5: The selected message will display. Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 24 Graphical View – Reservation Sell Flight Click the flight Show the line number Then, click “Sell” Input Class code Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 25 Response: For return flight, click BKK-HKG Sold seats will show at Trip Summary After sell round trip, Click “PNR” continues the booking. Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 26 You can click “Traveler Details” for input name, phone, ticketing, Remarks and received field without any commands. Name Field Enter PAX name Click Add Phone Field Enter Phone number Click Add Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 27 After fill in the requested data (* are mandatory) into the box, you can click “End Options” You can select the following options E/ET & ER : System will perform E,ET or ER in host according to your selection I & IR : System will perform “I” or “IR” in host according to your selection Save : Save your current modification to PNR without end transaction Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 28 PNR can be validated at both graphical view and command view. When you return to command view by clicking “Area A” then display PNR as below. Entry: *A FQPLVT 1.1CHAN/TAI MAN MR 1 CX 615Y 20MAR 3 HKGBKK HK1 1005 1205 /DCCX*7UDLE7 /E 2 CX 750Y 26MAR 2 BKKHKG HK1 1150 1535 /DCCX*7UDLE7 /E TKT/TIME LIMIT 1.TAW// PHONES 1.HKG-25389999-A PASSENGER DETAIL FIELD EXISTS - USE PD TO DISPLAY TICKET RECORD - NOT PRICED REMARKS 1.GV NAMES BOOKING 1618/18JAN13 2.*HOLDING HKG PASSPORT 3.*HOLDING HK PASSPORT RECEIVED FROM - 6KM H3H8.H3H8*AKN 0255/18JAN13 FQPLVT H Note: Booking will display. Air Shopping A Powerful Shopping Tool for you easily searches the lowest fare with availability checking. Step 1: Choose “LOW FARE SEARCH”. Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 29 Step 2: Fill in the requested data (* are mandatory) into the box. Notes: 1. Flight information (destinations, travel date, carriers etc.). * are mandatory 2. You can select Arrival/departure date Arrival: system will search flights which arrive on request date Departure: system will search flights which departure on your requested date 3. Option selected will display 7 days availability in Calendar View. 4. Number of passenger 5. After enter all information, you can click “Search” Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 30 Calendar View Then, a fare calendar will display. The lowest fare will be displayed according to departure date and return date with availability search. Lowest fare search capability that quickly enables you to not only present customers the best fare options but also provide details with a single glance. Example: In the below example, you may easily found out the fare departure on 18Mar and return on 25Mar is lower than the original selected date. You can search more The lowest fare will be highlight availability There will show the fare breakdown when the mouse over the item Click “View Flights” for more AV display System will show the air result table. The table will show travelling date/time, booking class, fare type and the total fare (included tax) etc. Moreover, you can email the below flight information or fare details to your customer. Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 31 After selected “View Flights”, system will show the fare and availabilities by selected date (18MAR and 25Mar) Sorting by lowest fare & available flights Fare Type: Pub – Publish fare ¤ – Private fare Rule and Condition You can check rule and condition by clicking the selected flights Step 1: Click on the flight Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 32 Step 2: Click “Fare Basis” on Trip Summary Step 3: Rule and Condition will display Note: Rule and condition will show in category. You can click the rule number, system will display specify rules. Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 33 Air Shopping – Reservation Sell Flight Click the flight Show the line number Then, click “Sell” Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 34 Response: Sold seats will show at Trip Summary For fare condition, you can click fare basis. PNR can be validated at both graphical view and professional view. When you return to host by clicking “Area A” then display PNR as below. Entry: *A NO NAMES 1 RJ 183S 18MAR 2 HKGBKK SS1 2125 2325 /DCRJ /E 2 RJ 182S 25MAR 2 BKKHKG SS1 1525 1900 /DCRJ /E PRICE QUOTE RECORD EXISTS TICKET RECORD - NOT PRICED REMARKS 1. GV NAMES BOOKING 1742/24JUN13 H3H8.H3H8*AKN 0443/24JUN13 Note: Booking will display. You can input Pax Name, ticketing field, Phone field and received field with command entry. Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 35 Hotel Reservation Host hotel reservation command remains unchanged. Besides host command, we also provide hotel reservation in Graphical View. No entries require just few clicks to complete shop & book. Hotel information Hotel Photos Map a. Graphical View Step 1: Click “Hotel” Step 2: Fill all hotel information into bracket. Step 3: Click “Search” Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 36 b. Point and Click Mask Step 1: Click “Point and Click” Step 2: fill in hotel information into bracket Step 3: Click ”OK” To display the hotel rate, property information, map etc, you may double click on the hotel name from the short cut. Hotel interactive view will open. Please use HOD* to view more hotels Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 37 Scroll up and down to view more 1 ○ 2 ○ 3 ○ 1 Available Hotels – show other hotel in the search result. You may click on the hotel name to view other hotels’ rate and property information. 2 Hotel displayed on the current page 3 Click >> to view more hotel (system will trigger HOD* backend) Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 38 Scroll down to view more rate You may view other information by click on the difference tab below Click “Book this rate” will open the point and click hotel sell mask in Helper Apps Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 39 Car Reservation Host car reservation command remains unchanged. Besides host command, we also provide car reservation in Graphical View. No entries require just few clicks to complete shop & book. a. Graphical View Step 1: Click “Car” Step 2: Fill all hotel information into bracket. Step 3: Click “Search” Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 40 b. Point and Click Step 1: Click “Point and Click” Step 2: Fill in car information into bracket Step 3: Click ”OK” Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 41 VirtuallyThere Panel VirtuallyThere Panel is an easy tool which can select email content, hide fare details, hide booking class, select language and add remarks etc. Moreover, it is no any command required. There are 2 ways to go to VirtuallyThere Panel a. Go to Tools > VirtuallyThere b. Go to Helper APPS > VirtuallyThere Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 42 VirtuallyThere Panel 6 ○ 7 ○ 8 ○ Notes : 1. Choose email content. a. Itinerary – sent a hyperlink through email. Pax check the itinerary on VirtuallyThere website. b. Embedded Itinerary – email content is pax’s itinerary c. Embedded Itinerary with PDF – email content is pax’s itinerary with PDF d. eTicket – content with a website. Pax can check the eticket on VirtuallyThere website. e. Embedded eTicket – email content is eTicket f. Embedded eTicket with PDF – email content is eTicket with PDF 2. You can hide booking classes or fare details e.g. issuing agents 3. Select TO/CC/BCC 4. Email address 5. We provide 20 languages to choose 6. Sender name and email address 7. You can change the subject line. If no input, the subject line will follow the default setting in Trip Connect 8. Add segment remarks Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 43 Response: PE‡TOMMYCHAN@HOTMAIL.COM‡TO/¤E§PE‡ROISE==CHAN@GMAIL.COM‡TO/¤H§PE ‡KENCHOI@BIGTRAVEL.COM‡FR/KENCHOI«* 6ABACUS§EMXPR‡A1/2/3« MADCOH 1.1CHAN/TOMMY MR 2.1CHAN/ROSIE MS 1 CX 524Y 20AUG 2 HKGNRT HK2 0100 0610 /DCCX*3UO5AG /E 2 JL 735Y 26AUG 1 NRTHKG HK2 1815 2200 /DCJL*RSW8R2 /E TKT/TIME LIMIT 1.T-05JUN-H3H8*AAC REMARKS 1.‡S1 CONFIRMATION NUMBER OF DELUX HOTEL IS H12345 RECEIVED FROM - AC « H3H8.DWK*AAC 0120/05JUN13 MADCOH H *PE EMAIL ADDRESS 1.‡KENCHOI@BIGTRAVEL.COM‡ FR/KENCHOI 2.‡ROISE==CHAN@GMAIL.COM‡ TO/¤H 3.‡TOMMYCHAN@HOTMAIL.COM‡ TO/¤E Email address and itinerary remarks will be stored in PNR Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 44 VirtuallyThere Benefits: 1. Itinerary customize to customer’s phone size. 2. You can use company logo as bookmark or VT heading. It provide a promotion channel for Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 45 3. Customers can view the selected itinerary especially their phone device offline. Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 46 PNR Services PNR Services is a user friendly tool to send SSR/OSI. It is easier to request Meal, Assistance, Wheelchair, OSI, Frequent Flyer and Paid seats. a. Go to Tools b. > PNR Service Helper APPS > PNR Service PNR Service window will prompt out. Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 47 Response: 3CHML1-2.1~ GREJUL 1.1WONG/MEIMEI MS 2.1WONG/SIUMING MSTR*C09 1 CX 251J 30MAR 6 HKGLHR HK2 2355 0505 SPM /DCBI*7N5MW3 /E 2 CX 252J 05APR 5 LHRHKG HK2 1230 0705‡1 SPM /DCBI*7N5MW3 /E TKT/TIME LIMIT 1.T-11JUN-H3H8*ARL *P3« GENERAL FACTS 3.SSR CHML CX NN1 HKGLHR0251J30M 1.1 WONG/SIUMING MSTR Scribe script Scribe script is a tool which includes Child and Infant/ FOID/ OSI functions to assist you at work in different categories. You can fill in all traveler info and press enter. It will automatically converted into entries and reflected in the Host screen. Child and Infant script You can input child & infant name, ages and date of birth. It will convert into entries (Child/ Infant name and 3CHLD/ 3INFT) Response: -I/WONG/PUIPUI MISS*I09§3INFT/WONG/PUIPUI MISS/20JAN12-1.1«* Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 48 FOID script You can input the information through FOID script and system will auto create SSR FOID for passenger. Response: 3FOID/NIHA22225555-1.1«* Currency Exchange You may use the script - @CUR-EXC for currency exchange. Step 1: Select @CUR-EXC Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 49 Step 2: You may see the description of currency exchange as below. You can press ENTER to skip the message. Step 3: Below Menu will display and select “BBR/IATA Rate Conversion” Step 4: Input currency code convert from, currency amount and currency code convert to Response: Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 50 Gpassive script You may create passive segment easily with using Gpassive script. It provides Air/Hotel and Car selection. For Hotel, there is a new features “Get Info”. You can use Abacus hotel property code to get city code, hotel name, address, phone and fax number more easily. Step 1: Script menu will open. You may double click GPASSIVE script Step 2: In GPASSIVE script, you may select to add passive segment of Air , Hotel or Car. Please refer to below for the screen shot of individual scripts: Air You may enter the carrier code or select from the drop down list. Click here to add more segments Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 51 Response: Hotel You may enter Abacus hotel property number and click “GET INFO” to populate the city code, hotel name, address, phone and fax number. New Response: 0HHTHIGK1LGAIN20APR-OUT21APR/HI HOLIDAY INN EXPRESS MASPETH/F1K/1 59.99USD/G/PC-HI0081072/SI-¤59-40 55TH ROAD‡MASPETH NY 11378‡LGA 11378‡FONE 1-718-416-2500‡FAX 1-718-416-2501¤REQ KING SZ BED NON SMKG RM/CF-H22222222«SEG 1 GK Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 52 Car You may enter the car type code or select frequent use car type from the drop down list Response: Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 53 Red App Menu mask has renamed into Red app. You can find Whiz popular mask and power suite red app in AWS. They can assist you at work in different parts. New features of Red App Reissuance Red App It maintains reissuance mask function. The workflow is same as Whiz mask. Now, it supports reissuance from MCO and one page design. You can view all items more clearly. Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 54 One page design Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 55 ETPIR red app ETPIT maintains its own function. You may customize your user profile in email setting. e.g. Consultant name, Office operation hour, agency address and remarks. Maintain functions Language selection Print fare details and booking class Service Fee insert Email setting Step 1: Click “Email setting” Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 56 Step 2: Select email type and fill in the user profile Select “Microsoft Outlook” If you use Outlook. Input agent information Optional Set once only Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 57 Step 3: Click “Save” Step 4: System acknowledgement will display ETPIR will send email or review with the above information Consultant name Agency address Agency contact Email address Operating hour Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 58 Header remarks, segment associate, footer remarks, seat request and meal request will display on ETPIR. For seat request, if PNR has seat request on SSR and pre-reserved seat (*B). ETPIR will show pre-reserved seat. Header remarks Seat request Meal request Segment associate remarks Footer remarks Select Itinerary remarks to print on ETPIR Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 59 Multiple selections You can selected multiple and send ETPIR to passengers. Select tickets Passengers will received ETPIR as below Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 60 Itinerary Red app All functions of itinerary are same as Whiz. You may upload your logo and edit the itinerary with new tools. New Enhancement a. Show APIS info & Display booking class b. Editing Tools Editing tools include cutting, copy, paste, undo and redo. c. Upload logo Step 1: Click “Page Setting” Step 2: Click “Select” Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 61 Step 3: Select file and click “Open” Step 4: Click “Save” Response: The logo size maximum size is 200 x 200 pixels Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 62 d. Email setting Step 1: Click “Email Setting” Step 2: Select the email type and input sender email address Select your email client For example: you are using Microsoft Outlook, please select “Microsoft Outlook” Step 3: Click “Save” Do you know? You may not require inputting agency address in ITIN setting. ITIN will capture agency name / address / phone number from you PNR. Input agency address into PNR by using:N*¤ §NM1/ (consultant name) Agent address will print on ITIN Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 63 A. Change font type or font size Step 1: highlight the wording Step 2: select the font type Or font size Response: The wording will change to selected font type and size For whole document, users can press “Ctrl + A” and change font type or size Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 64 B. Save as document or text User can select save as document or text by select ITIN templates. - Design K/ Classic/ Design S for save as PDF - Design K-TXT / Classic -TXT/ Design S - TXT for save as Text - Design K-RTF/ Classic – RTF/ Design S - RTF for save as Words Step 1: select template Step 2: Click “Save” button Step 3: Select folder Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 65 **(For using Design K-TXT template )** After saved Design K TXT template, you may right click the file and open with Words/ open office **(For using Design K-RTF template)** After saved Design K RTF template, you may change font type to “BatangChe”. Response: Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 66 Advance Passenger Info (APIS) The functionalities are similar to Advance Passenger Info Mask in Whiz. It helps our agents easily to report Secure Flight (TSA) and Advance Passenger Information (APIS) to airlines. It is also fulfil the Secure Flight requirement on collecting passenger names without titles and honorifics. Simply follow the below steps to insert the APIS info into PNR if necessary: Step 1: Click “APIS” System will redisplay the passenger’s name, itineraries and APIS form. Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 67 Step 2: Select APIS items and then click “Confirm” Passport Information = DOCS TSA Secure flight = Date of birth Address information = DOCA DOCO & redress number = Visa number / redress number Click “Please select APIS form” = select all APIS form Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 68 If you have selected “Please select APIS form”, all filed will be opened for entering information: Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 69 How to enter APIS? Step 1: Select passenger’s name and segments Select passenger’s name Select segments For all segments , please click For infant passenger, users can select the associated adult passenger Step 2: Fill in the Passport Information (DOCS) all fields are mandatory Gender will auto select if passenger with title MS/MR/MISS./MSTR You may amend the passenger name or delete the title if necessary. Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 70 TSA secure flight All data in TSA secure flight will auto synchronize with DOCS. Step 3: Fill in the Address Information (DOCA) all fields are mandatory Street = 40characters City = 20 characters State = 2 characters Step 4: Fill in the Visa / Other Information (DOCO) in the applicable fields. For visa information, Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 71 You may select redress number or known traveler number Step 5: Fill in FOID info if any Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 72 Step 6: Click “Add APIS” Response: Users may review or delete the information before input into PNR Step ７: Click “Send” Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 73 Response: In APIS In host Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 74 Booking Services Booking Services is a standard app which has installed once AWS set up. Agent can use for retrieve TIMATIC information. a. Visa Advisor with PNR Fill in the travel information then click “Send” Visa and health information will show as below Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 75 Visa Check Remarks Response: Information will send to PNR as history remarks Save Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 76 b. Visa Advisor without PNR Users may search TIMATIC information without PNR. Steps: Select Visa advisor without PNR > Fill in the travelling information > Send Response: Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 77 Paste Special Paste Special is avaliable in Abacus Workdspace. The functionalities is same as Whiz version. Agents can create multiple lines of remarks. It shortens PNR creation or modification process with this productivity app for users with huge numbers of remarks information Step 1: Copy text Step 2: Double click the box and all copied text will auto paste. Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 78 Step 3: enter command on “Prefix” Step 4: Click “OK” Response: CHD and INF DOB CHD and INF DOB is used for insert CHLD and INFT. It will auto populate when host response ”INFANT DETAILS REQUIRED IN SSR” Response: You may insert INFT DOB Then, please select segment number Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 79 Remarks Edit Remarks Edit functions are same as Whiz. You may move remarks to the 1st line / insert remarks and customize Fare Quotation as remarks. You may select remarks and click “Move selected remarks to top”. Then, remarks will move to the 1st line (please see below response) You may insert “line number” -> select remarks type > input remarks > click “Send” Example: Response: Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 80 Example: Response: Fare Quotation remarks You may customize fare quotation as remarks and insert into PNR Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 81 Non Itinerary Pricing (Without/With PNR) – Red App No PNR Pricing App is located under RED APPS Click on to open the app. Select Non itinerary Pricing Click on “Other Options”, user can input more enquiries. Click when completed. Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 82 Example response after input enquiries: After click “Send” Input line number and click “Get Fare Description” Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 83 Fare calculation detail returned Non PNR pricing (with PNR) Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 84 Example response after input enquiries: AWS will create DS segment and provide the pricing. Ticketing Ticketing Red app is used for issuing ticket and is located under Red app Click on c to open this app. Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 85 Notes : 1. Select Passenger name 2. Select fare type 3. after select passenger name and fare type, you may input validating carrier 4. Select ticketing type Published Fares ticket Published Fare with Net Remit – Net Remit Ticket Published Fare with Net Remit – Net Remit Credit card Ticket Published Fare – IT Ticket Published Fare with Net Remit – IT Ticket 5. Select Form of payment 6. Input tour code if any 7. Endorsement box 8. Save FP line or Issue ticket Example response after input enquiries: Save as FP line Issue Ticket Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 86 Do you know? You may hide red app as below: You may see a square near the Red App panel or at the bottom of Abacus WorkSpace Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 87 New Enhancements Point and Click Point and Click is a tool which can sell the pasted availability display, connecting flights and support in general & direct access availability. It provides a faster and user friendly way to create PNR. a. Pasted availability display Example: Display 2 availabilities and sell for BKK round trip 120JANHKGBKK‡CX« 20JAN 1CX SUN HKG/Z‡8 BKK/-1 751 J9 C9 D9 I6 Y9 B9 HKGBKK 1425 1620 333 R 0 DCA /E H9 K3 M0 L0 V0 S0 N0 O0 2CX 615 J9 C9 D9 I9 Y9 B9*HKGBKK 1005 1205 333 L 0 47 DCA /E H9 K9 M9 L9 V9 S9 N9 Q9 * - FOR ADDITIONAL CLASSES ENTER 1*C. 127JANBKKHKG‡CX« 27JAN 1CX SUN BKK/Z‡7 HKG/‡1 614 J9 C9 D9 I9 Y9 B9 BKKHKG 1310 1650 333 L 0 DCA /E H9 K9 M9 L9 V0 S0 N0 O0 2CX 750 J9 C9 D9 I9 Y9 B9 BKKHKG 1200 1555 333 L 0 DCA /E H9 K9 M9 L7 V0 S0 N0 O0 Although HKG-BKK is a pasted availability, Point and Click support double click on the class code on the pasted availability to sell. As refer to the above example, HKG-BKK is a pasted availability display. You may point and click (double click) to sell CX751I/20Jan HKG-BKK 120JANHKGBKK‡CX« 20JAN 1CX SUN HKG/Z‡8 BKK/-1 751 J9 C9 D9 I6 Y9 B9 HKGBKK 1425 1620 333 R 0 DCA /E H9 K3 M0 L0 V0 S0 N0 O0 Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 88 Sample response: 120JANHKGBKK‡CX~ 20JAN 1CX SUN HKG/Z‡8 BKK/-1 751 J9 C9 D9 I6 Y9 B9 HKGBKK 1425 1620 333 R 0 DCA /E H9 K4 M0 L0 V0 S0 N0 O0 * - FOR ADDITIONAL CLASSES ENTER 1*C. 01I1~ 1 CX 751I 20JAN 7 HKGBKK SS1 1425 1620 /DCCX /E SURNAME CHG NOT ALLOWED FOR CX-I FARECLASS. Example for return flight selling Point and Click on the selected return flight class code 127JANBKKHKG‡CX« 27JAN 1CX SUN BKK/Z‡7 614 J9 C9 D9 HKG/‡1 I9 Y9 B9 BKKHKG 1310 1650 333 L 0 DCA /E H9 K9 M9 L9 V0 S0 N0 O0 2CX 750 J9 C9 D9 I9 Y9 B9 BKKHKG 1200 1555 333 L 0 DCA /E H9 K9 M9 L7 V0 S0 N0 O0 120JANHKGBKK‡CX~ 20JAN 1CX SUN HKG/Z‡8 BKK/-1 H9 K4 M0 L0 V0 S0 N0 O0 Previous point and Click response Sample response: 127JANBKKHKG‡CX~ 1CX SUN BKK/Z‡7 HKG/‡1 614 J9 C9 D9 I9 Y9 B9 BKKHKG 1310 1650 333 L 0 DCA /E H9 K9 M9 L9 V0 S0 N0 O0 01I1~ 2 CX 614I 27JAN 7 BKKHKG SS1 1310 1650 /DCCX SURNAME CHG NOT ALLOWED FOR CX-I FARECLASS. Abacus Distribution Systems (HK) Ltd. Copyright reserved. V0 S0 N0 O0 2CX 750 J9 C9 D9 I9 Y9 B9 BKKHKG 1200 1555 333 L 0 DCA /E H9 K9 M9 L7 V0 S0 N0 O0 3CX 712 J9 C9 D9 I6 Y9 B9 BKKHKG 1625 2000 773 R 0 457 DCA /E H9 K9 M9 L0 V0 S0 N0 O0 4CX 708 J9 C9 D9 I9 Y9 B9 BKKHKG 0925 1305 333 L 0 DCA /E H9 K9 M9 L9 V9 S4 N2 O0 5CX 2700 J9 C9 D8 I4 Y9 B9 BKKHKG 0825 1210 333 Bwill 0 X135 /E System autoDCA display AV once againH9 K9 M9 L9 V9 S9 N9 O2 127JANBKKHKG‡CX~ 751 J9 C9 D9 I6 Y9 B9 HKGBKK 1425 1620 333 R 0 DCA /E 27JAN System will auto display AV once again 127JANBKKHKG‡CX~ 27JAN SUN BKK/Z‡7 HKG/‡1 Then auto sell “I” class 1CX 614 J9 C9 D9 I9 Y9 B9 BKKHKG 1310 1650 333 L 0 DCA /E H9 K9 M9 L9 /E 6CX 702 J9 C9 D7 I1 Y6 27JAN SUN Then auto sell “I” class B0 BKKHKG 1910 2250 BKK/Z‡7 HKG/‡1 772 614 D 0 7J9DCA /E I9 Y9 1CX C9 D9 H0 K0 M0 L0 B9 BKKHKG 1310 1650 V0LS0 N0 O0. 333 0 DCA /E 01I1~ H9 K9 M9 L9 2 CX 27JAN 7 V0 S0 N0614I O0 BKKHKG SS1C9 D9 1310 2CX 750 J9 I9 Y9 /E 89 B91650 BKKHKG/DCCX 1200 1555 Page SURNAME CHG NOT 333 L 0 DCA /E b. Connecting flights Example for connecting flight selling Point and Click the selected class code 125JANHKGMAN‡CX« 25JAN 1CX FRI HKG/Z‡8 257 F4 A4 MAN/-8 J4 C4 D0*HKGLHR 0950 1500 744 DS 0 5 DCA /E I0 W4 R4 E2 Y4 B0 H0 K0 M0 2CX/BA 1227 J4 C4 D0 I0 Y4 MAN 1815 1920 319 D 0 X67 DCA /E B0 H0 K0 M0 L0 V0 S0 N0 O0 * - FOR ADDITIONAL CLASSES ENTER 1*C. Sample response: System will auto sell connecting flights 01J1*~ 1 CX 257J 25JAN 5 HKGLHR SS1 0950 1500 /DCCX /E SURNAME CHG NOT ALLOWED FOR CX-J FARECLASS 2 CX1227J 25JAN 5 LHRMAN SS1 1815 1920 /DCCX /E OPERATED BY BRITISH AIRWAYS P.L.C. SURNAME CHG NOT ALLOWED FOR CX-J FARECLASS. c. Sell different class code Example: HKGLHR book on J class LHRMAN book on K class 125JANHKGMAN‡CX« 25JAN 1CX FRI HKG/Z‡8 MAN/-8 257 F4 A4 J4 C4 D0*HKGLHR 0950 1500 744 DS 0 5 DCA /E I0 W4 R4 E2 Y4 B0 H0 K0 M0 2CX/BA 1227 J4 C4 D0 I0 Y4 MAN 1815 1920 319 D 0 X67 DCA /E B3 H1 K4 M0 L0 V0 S0 N0 O0 * - FOR ADDITIONAL CLASSES ENTER 1*C. Point and Click the domestic flight Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 90 Sample response: Point and Click mask will prompt out as below Input J class for 1st sector then click “GO” System will sell different class on both flights 01J1K2~ 2 CX 257J 25JAN 5 HKGLHR SS1 0950 1500 /PENDING /E SURNAME CHG NOT ALLOWED FOR CX-J FARECLASS 4 CX1227K 25JAN 5 LHRMAN SS1 1815 1920 /DCCX /E OPERATED BY BRITISH AIRWAYS P.L.C. SURNAME CHG NOT ALLOWED FOR CX-K FARECLASS. Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 91 d. Point and Click Setting User may set the number of seats in each point & click. Go to Helper App > Point and Click Point and Click panel will prompt out. Step 2: Select “Point and Click Settings” Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 92 Step 3: Select number of Seats Step 4: After select the number of seats, click “Save” Response System will auto sell the specific number of seats Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 93 Copy and Paste In Abacus WorkSpace, you can copy the host response as text. Example: Block mode In Abacus WorkSpace, you can choose block mode or line wrap mode. Block mode is more user-friendly to copy schedule for customer. Example for block mode and line wrap mode Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 94 Quick & PF Keys Whiz Programmable key will replace by Quick & PF keys. There are 2 ways to access Quick & PF keys a. Go to Tools > Quick & PF keys b. Go to Helper Apps > Quick & PF keys Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 95 Difference between PF Keys and Quick key PF keys Maximum set 24Keys Select keys F1 to F12 , Shift + (F1 to F12) No any combination Quick Keys Maximum 36 Keys Able combination setting Select keys CRTL + ALT + X Able record host entries to be Quick Keys ( X = 0-9, A-Z) How to set PF setting Step 1: Click “Edit” Click “Edit” Step 2: Select and Click a key e.g. F3 Select “3” You may press F3 on the keyboard to send this PF key to Host window Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 96 Step 3: Input Key label, Key Description and Key Command then click “OK” Input all information The keyboard mapping is same as host. Use ^Enter button for auto enter. Example of PF Key Command Example 1: 9HKG AAA TRAVEL 22663372 MARY§7T-A§6MARY^E Host Response: 9HKG AAA TRAVEL 22663372 MARY§7T-A§6MARY«* Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 97 Example 2: 9HKG AAA TRAVEL 22663372 MARY^E7T-A^E6MARY^EPTR/3B4544^EDSIV3B4544^EW*AT^E Host Response: 9HKG AAA TRAVEL 22663372 MARY«* 7T-A«* 6MARY«* PTR/3B4544« PRINTER DESIGNATED DSIV3B4544« OK PTR ASSIGNED W*AT« OK-0008 Set variable PF key You may set variable PF key ^SR - Start request. It input at the beginning of command and used for start up the variable PF ley ^V - Variable text. ^E - Auto enter Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 98 Example for Variable PF key Step 1: Using ^SR to start the variable PF key ^SR3FOID/^V-1.1^E Step 2: Input information NI55669977 Step 3: Select PF key Host Response: 3FOID/NI55669977-1.1<<* CQuick Keys setting You may set multiple variable PF key PF key Entry: ^SRWETRL/S^V/C^V^E Input the information on host and press PF key 2^2 Host response: WETRL/S2/C2<<* Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 99 Quick Keys setting You may record the entries and save as a Quick key Step 1: Click “Record” Step 2: System start recording. You can start to enter the entry in command view. N*¤NM1/ KARMEN<< Step 3: After click “Stop recording”, the entries will store Step 4: The entry is recorded. You can select the quick key and input the label. Then, click “OK“ to save Select a quick key Input a label Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 100 Delete PF Key Step 1: Click “Edit” Click “Edit” Step 2: Select and Click a key e.g. F3 Select F3 Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 101 Step 3: Clear all command, label and Key Description Step 4: Then, click “OK” Delete Quick Key Step 1: Click “Edit” Step 2: Select Quick key Select a quick key Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 102 Step 3: Clear all recorder sequence and label, then click “Save” Graphical Seat Map Graphical Seat map is easier to read and identify facilities. You can retrieve seat map of every carrier in itinerary with a single command. It is provide for IMAP & IPRS carriers (Ref to Y/AAI/PRS) Entry: 4G1* Response: Both flights seat map Move Up and Down Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 103 Click return flight “CX614”. When you click a seat number, the seat will be reserved. Select 37E Seat auto reserved Note: You may use entry: 4G<line nbr>*/O to override the graphical response and return the host seat map display. Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 104 Screen Setting There are 2 screen views setting and 4 Screen layouts for you. You can customize the screen setting according to your preference. Screen View Setting Screen View setting is used for single working area only. The setting apply on current working area. It is flexible for you to customize each working area. a. Split Screen 1. Use the menu option View Connection Details 2. Click “Split” bottom Response: Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 105 b. Full Screen 1. Use the menu option View Connection Details 2. Click “Full” bottom Response: Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 106 Customize Screen Layout Screen layout is applying for all working area, you may switch to other working area within the divided screen Go to View>Customize Screen Layout Select your preference Click “OK” Select Printing Select printing function is available to print the screen response. You may use click the printer button. Step 1: Highlight for select print Step 2: Click printer button Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 107 Response: Select printer and click “Print” PTR printing There is a new enhancement on printing. You may switch Shift + Enter to print the PNR (same as using “PTR” printing entry in Whiz) Step 1: input the entry on host. For example: *N*I*P6 Step 2: Press “Shift” + “Enter” Response: System will auto send PTR*N*I*P6 and print the specific fields Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 108 Command line setting Command line enable you to display all previous entry clearly. 1. Choose View > Command Line Command line will show on the screen top. You can enter the comman on the line. Response: 120JANHKGBKK‡CX« 20JAN SUN HKG/Z‡8 BKK/-1 1CX 751 J9 C9 D9 I8 Y9 B9*HKGBKK 1425 H9 K9 M0 L0 V0 S0 N0 Q0 2CX 615 J9 D9 I9 Y9 B9 H9 HKGBKK 1005 K9 M9 L9 S9 N9 Q9 O4 3CX 701 J9 C9 D9 I9 Y9 B9*HKGBKK 1605 H9 K9 M9 L2 V2 S2 N2 Q2 4CX 713 J9 D9 I9 Y9 B9 H9 HKGBKK 0910 K9 M9 L9 S9 N9 Q9 O9 5CX 703 J9 C9 D9 I9 Y9 B9*HKGBKK 2000 H9 K9 M9 L9 V9 S9 N9 Q9 * - FOR ADDITIONAL CLASSES ENTER 1*C. Display and select previous entries by click 1620 333 R 0 DCA /E 1205 333 L 0 47 DCA /E 1755 772 R 0 7 DCA /E 1110 773 B 0 DCA /E 2150 773 D 0 DCA /E . Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 109 Abacus Replay This tool can recall previous entry. You may select more than one entry by press “Ctrl + selected entries”.Then, they will send to host window. Go to Tools > Abacus replay All entries displayed in the window Memo Area Memo area help you mark/paste your important data, message or system response. Open Memo Area: View > Memo Area You can copy data on memo area Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 110 Abacus System Setting You may setup your personal setting in Abacus System. Examples include: Accumulated response, bold font, Point & Click highlighting and tool tips, Graphical Seat Map, cursor type, etc Customize the setting: Tools > Options > Abacus System Default Setting: Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 111 1. Bold font can mark the wording being thick. Unclick Bold font Click Bold font 2. Point and Click - Highlight When Highlighting is selected, point and click-able items will be highlighted in a different colored text. e.g – Blue by default) - Tool tips Activating this function will allow user to see tool tips when they mouse over the item during point and click. - Air sell assitance ( for more details, a. If activated, when user double click on the class of service from the availability, Point and Click panel will open. User may make use of the panel for sell on specific class or number of seat.) b. If not activated, seat will auto sell from host once you click on the class) 3. Line Cursor and Bold Cursor 4. Line wrap mode Bold mode Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 112 Recommend Setting 5 ○ 4. Keyboard mapping, please refer to Page107 5. Cut Sheet – for OKI printer Continuous Feed – for Laser printer Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 113 Abacus Keyboard Shortcuts Print Window ....................................................................................... Ctrl + P Full Screen ........................................................................................... Ctrl + F Split Screen .......................................................................................... Ctrl + S Move left to right through the Pages…………………….……….……..Shift + , Shift + Move right to left through the Pages………………………………….Shift + , Shift + Cut ...................................................................................................... Ctrl + X Copy .................................................................................................. Ctrl + C Paste....................................................................................................Ctrl + V Configuration ..................................................................................... Ctrl + G PNR Services .......................................................................................Ctrl + O Abacus Virtually There .......................................................................... Ctrl + L Quick & PF Keys ..................................................................................Ctrl + Q Memo Pad ........................................................................................... Ctrl + Y Execute Scribe Script ............................................................................ Ctrl + A Toggle between Scribe Script and Host window………….................…Pause or Ctrl + B Jump to Command Line / Memo .......................................................... Ctrl + J Send Data to Memo Area .................................................................... Ctrl + M Erase Memo......................................................................................... Ctrl + E New Abacus Area ............................................................................... Ctrl + N Move left to right through the Work Area Tabs ................................... Ctrl + Tab Move right to left through the Work Area Tabs ........................ Ctrl + Shift + Tab Start of Line ............................................................................................ Home Start of Window ........................................................................... Ctrl + Home End of Line ..................................................................................... Shift + End End of Window ................................................................................ Ctrl + End Clear Window ......................................................................... Alt + Backspace Clear All Windows ................................................................. Ctrl + Backspace Page up ................................................................................... Shift + Page Up Page down ...........................................................................Shift + Page Down Print host response ........................................................................ Shift + Enter Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 114 Appearance Select your preference color Preview the screen Font type setting Font size setting Change to defaults setting Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 115 Recommence Color Background color Result text color Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 116 Agency applications A tools for setting up document path, website short cut. Set up by : Tools > Agency Applications > Configure agency applications Response: Click “Add” for setting paths After click “Add”, a window will display Enter the name You can input website or file path Click “Add shortcut to the toolbar”. It will display on the top of screen. Then, Click “OK” and return to previous page. Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 117 You will see “Google” has been set up. Then, click “OK” The short cut will display as below. Short cut Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 118 Tips Connection In Progress ~ Connection In Progress may cause by re-establishing the host session or waiting for host response. Response: Action: Waiting for host response. If not, please press ESC to reset & retry OR close Abacus WorkSpace and re-open. Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 119 Appendix Whiz Abacus WorkSpace Abacus eServices Community>Abacus eServices Advanced Passenger Info Red Apps > APIS Air Schedule Abacus HK App > Air Schedule Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 120 Baggage Update Course Schedule Red Apps > Baggage Update Abacus HK App > Course Schedule Create GK booking / Car Helper Apps > Script Scripts > GPassive GK / Hotel GK Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 121 Cue Cards & Tips Abacus HK App > Cue Cards & Trips e-Learning Abacus HK App > e-Learning E-tickeing FOID Helper Apps > Scribe Script > APIS_SSR>FOID ETKT Pax Itinerary Receipt Encoder/Decoder Red Apps > ETPIR Helper Apps > Encode/Decode FareX Pricing Red Apps > FareX Pricing Passenger Name Helper Apps > Scribe Script > APIS_SSR> CHILD & INFANT Paste Special Red Apps > Paste Special Product update Abacus HK App > Product update Quick Re-issuance / Red Apps > Reissuance Reissuance / Reissue from MCO Rule Exporter Red Apps > Rule Exporter Seat Update Red Apps > Seat Update Void Tkt / vMCO Red Apps > Void Tkt / vMCO Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 122
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