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RTO 41056
CHC52212
Diploma of Community
Services Coordination
(Distance)
Information Package
Introduction
This qualification addresses work across the community sector, in organisations
involved in community work, community development and community care services
and volunteer programs, in a range of settings such as residential facilities, group
homes, community agencies and government departments.
This qualification is
aimed at workers who:

Apply knowledge and skills gained through previous experience or
qualifications to resolve problems within organisation guidelines
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Coordinate specific programs and/or projects and supervise and/or
coordinate a limited number of lower classified workers or volunteers and
report to service managers
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May undertake a first line management role.
This qualification is relevant to workers whose occupations may include:
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a management role
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coordinating programs
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supervising a number of workers and / or volunteers
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program or service management
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supervisor, coordinator, team leader, unit manager roles and,
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those who may aspire to attain one of these positions.
3Bridges Community
3Bridges Community is an independent, not for profit community based organisation
with 40 years experience in partnering with local communities to provide solutions
that make a positive difference. We serve over 25,000 people each year making a
positive difference and impact to people’s lives through engagement, education,
integration and activation.
Our mission is to be a life long partner for the community – one that is there every
step of the way, helping navigate life’s challenges and helping you to realise
opportunities. In doing so, we build happier, healthier, connected, educated and
enriched communities.
3Bridges Community, RTO 41056, highly values the role of community services
workers in Australia, and our trainers have practical experience within the community
services industry as well as experience in providing quality training and adult
education. We provide flexible options for learning, via workshops, distance learning,
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on-line support, direct contact with facilitators and assessors, credit transfer and
Recognition of Prior Learning (RPL).
We take learning a new qualification and career advancement very seriously, and are
here to support you and make sure that you get the most out of your studies.
Course description
There are fourteen (14) units of competency that must be completed to attain the
Diploma in Community Services Coordination including seven (7) core units and
seven (7) elective units. All of these units are offered through 3Bridges Community.
The core units are:
CHCADMIN508B Manage limited budgets and financial accountabilities
CHCCOM504B
Develop, implement and promote effective workplace
communication
CHCCS502C
Maintain legal and ethical work practices
CHCCS505B
Provide supervision support to community sector workers
CHCCS513C
Maintain an effective community sector work environment
CHCINF505D
Meet statutory and organisation information requirements
HLTWHS401A
Maintain workplace WHS processes
The elective units currently being offered include:
HLTHIR403C
Work effectively with culturally diverse clients and co-workers
CHCORG501B
Facilitate workplace change and innovation
CHCCM404A
Undertake case management for clients with complex needs
CHCCS503B
Develop, implement and review services and programs to meet
client needs
CHCNET501C
Work effectively with other services and networks
CHCORG525D
Recruit and coordinate volunteers
CHCPOL501A
Access evidence and apply in practice
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A wide range of elective units are available to address workplace requirements. The
selection of elective units can be negotiated with each learner and in accordance
with the training package rules.
You will also have the opportunity to complete 80 hours supervised work placement
in a suitable Community Services agency to enhance your learning experience. For
the work placement component, a training plan will be developed to allow you to
undertake specific activities under supervision of a workplace supervisor. The total
duration of the work placement will be 80 hours which may be carried out
progressively over the same time as your complete your distance learning resources
or immediately following completion of the learning resources. You will need to
identify a suitable employer/s to undertake your work placement hours and they
must be willing to supervise you and sign off on your training documentation. Once
you find a suitable employer please contact 3Bridges so we can also contact the
employer and discuss with them the full requirements of the work placement.
If you believe you may have trouble finding a suitable work placement please contact
us before you enrol
All learners are required to complete assessment tasks in their own time. This work
may include research, further reading, completing workplace observation checklists,
written questions and case studies. A timetable will be supplied to each learner to
assist in organising study time, provide due dates for assessments and help you
complete the qualification within the required time and in accordance with the
training package rules.
Assessments are conducted using a variety of methods including:
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Written questions
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Sample workplace documentation
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Self assessment
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Observation
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Case study scenarios

Work placement supervision
If you believe you may experience difficulty completing any assessment please
contact us as alternative arrangements may be made.
3Bridges Community offers a variety of support services to assist students during
their studies. Such services are offered through a range of activities and resources
including one-on-one learning support appointments, personalised assignment
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feedback and on-line support. If you need help at any stage throughout your course,
our friendly trainers are on hand to assist.
Entry requirements
In accordance with the training package rules to gain entry into CHC52212 Diploma
of Community Services Coordination learners need to have previous work experience
in the community sector in a job role that involved:

Self directed application of knowledge

Exercise of independent judgement and decision making , and

A range of technical and other skills.
In addition 3Bridges Community requires:
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Learners to complete Language, Numeracy and Literacy test during enrolment
Learners to obtain a current Police Clearance Certificate check as it is usually
required by the host organisation for your work placement
Suitability for working in the aged care sector
Provide 100 point ID
Leaners to provide their unique student number or gain one before
commencing study
Leaners to complete all necessary enrolment paperwork before commencing
study
Leaners to provide the details of their host employer and contact details for
their workplace supervisor.
Leaners to pay their initial invoice and read the refund policy
Leaners to have read the student handbook and signed and returned their
letter of offer.
Can I have my current skills and knowledge recognised?
Yes! You may choose to undertake Recognition of Prior Learning (RPL) for any of the
units of this course. Contact the training team on 8558 4000 to discuss further how
to begin the process.
In addition if you have undertaken other study or have another qualification and you
think you possess some or equivalent units listed in the Diploma of community
Services Coordination then contact the training team as you may be eligible for
credit transfer.
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Gaining either or both RPL and credit transfer can reduce the number of units
required to complete the qualification and therefore your study time.
How long does it take to complete the qualification?
Time frames for each student depend on a number of factors, including your own
schedule, the method you choose to complete the course such as RPL, distance
learning or attending workshops, and if you need to resubmit any assessment tasks.
Don’t forget some late or re-submitted assessments may attract an additional cost.
Students have two (2) years to complete the Diploma.
When can I start?
There are several intakes each year for Diploma of Community Services Coordination.
The first course intake for 2015 is Thursday 29th January 2015. Generally students can
enrol to undertake the qualification by distance at any time however additional
intakes scheduled for 2015 have been scheduled for May and September.
How do I enrol?
Simply complete the expression of interest form in this information package and
return to 3Bridges Community via email, fax or post.
The training team will then contact you to discuss and action your enrolment.
What is the course fee?
As a not for profit, community based organisation, 3Bridges Community heavily
subsidises student fees. Each student will be invoiced on enrolment for $1000.
Subsequent payments will be invoiced on a quarterly basis. To complete the course
using RPL, the fee is 75% of the full fee $2,500. 3Bridges regularly sources funding
for training to keep costs down. If you are currently working in the aged, disability or
home and community care sector, there are a number of partially funded distance
learning places available for the January 2015 intake. As a result the distance course
fee is now $1250. If you are not working in the sector, the fee is $2500. However
course fees may change without prior notice.
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What is included in the course fee?
All course materials including Learner Resources support from assessors and staff,
assessment tasks, comprehensive feedback, administration costs and statement of
attainment or qualification at the completion of the course.
Please refer to the
refund policy and student handbook for more details.
Qualification
Your academic transcript and nationally recognised qualification will be issued by
3Bridges Community, RTO 414056, and sent to your postal address. Certificates are
issued after you have submitted all of the required assessments including your work
placement documentation and they have been marked as competent.
Do you have further questions? Please don’t hesitate to contact 3Bridges Community
on 8558 4000 or training@3Bridges.org.au.
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CHC52212 Diploma of Community Services
Coordination (Distance)
Expression of Interest Form
First Name
Surname
Home address:
Best contact
number:
Organisation where you work:
Organisation address:
How long have you worked there?
Your role title:
Your supervisor’s Name
Supervisor’s phone number:
Supervisor’s email:
Is your supervisor aware of your
intention to study this course?
Is your organisation able to support
you to complete the compulsory 80
hour work placement and sign the
relevant documents?
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Who should 3bridges send the course
invoice to? Please supply name and a
current email address.
Have you done any training in the past
3 years? (please indicate details below)
YES
NO
Non-accredited:
Accredited:
Describe your duties in your current position:
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Why you would like to do this course:
Thank you for your interest in this course. Our staff will contact you soon
to discuss your enrolment.
The Training team:
Email: training@3bridges.org.au
Ph: 85584000
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