1. technology and computing
2. computer certification

TRAINING AND ASSESSMENT STRATEGIES
Qualification Structure
Qualification
Diploma of Community Services Coordination
Code
CHC52212
RTO
3Bridges Community 41056
20 classroom days and additional sessions as required. Where students are granted credit
transfer or Recognition of Prior Learning for units then the duration of the qualification will
be amended accordingly. All students also need to complete a minimum of 80 hours work
placement.
Duration
Community Services Training Package CHC08
Training Package
There are 7 compulsory core units of competency and 7 elective units to be completed to
obtain the qualification.
Code
CHCADMIN508B
CHCCOM504B
CHCCS502C
CHCCS505B
CHCCS513C
Units of
Competency
CHCINF505D
HLTWHS401A
CHCORG501B
CHCCM404A
CHCCS503B
HLTHIR403C
CHCNET501C
CHCORG525D
CHCPOL501A
Title
Status
Manage limited budgets and financial accountabilities
Develop, implement and promote effective workplace
communication
Maintain legal and ethical work practices
Provide supervision support to community sector workers
Maintain an effective community sector work environment
Meet statutory and organization information
requirements
Maintain workplace WHS processes
Facilitate workplace change and innovation
Undertake case management for clients with complex
needs
Develop, implement and review services and programs to
meet client needs
Work effectively with culturally diverse clients and coworkers
Work effectively with other services and networks
Recruit and coordinate volunteers
Access evidence and apply in practice
Core
Core
Core
Core
Core
Core
Core
Elective
Elective
Elective
Elective
Elective
Elective
Elective
Pre-requisites
There are no prerequisite requirements for individual units of competency however please
refer to Entry Requirements for work experience pre-requisites.
Clients (Target
Groups)
Target students will be those who have already gained vocational experience but without
having gained a formal qualification in community services coordination or management
involved in community development, community work, community care services and
volunteer programs in settings such as residential facilities, community bodies,
Qualification Structure V2
CHC52212 Diploma of Community Services Coordination
Page 1 of 5
government agencies and group homes. If successful in attaining the qualification
students will be looking to undertake typical job roles such as:

Coordinator

Service or program
coordinator
Supervisor / Program or
Service manager

Team leader
Coordinator, Volunteer

 Unit
programs
manager
 Manager of volunteers
To gain entry into CHC52212 Diploma of Community Services Coordination candidates
need to have previous work experience in the community sector in a job role that involved:

Entry
Requirements




self-directed application of knowledge
exercise of independent judgement and decision-making
a range of technical and other skills
front line management responsibilities.
Individual learner needs will be identified during the application process. Prospective
students will be required to apply to enrol and provide details of their current level of
Client(s)
education, any previous experience in the industry or previous education that may make
(Learning Needs) them eligible for recognition of current competence or prior learning respectively.
A pre-enrolment interview will then be carried out including a needs assessment of factors
such as length of time since last formal study, language and/or literacy issues, social and
personal constraints.
Language,
Literacy &
Numeracy
requirements
Where potential language, literacy or numeracy issues are identified through the
application enrolment process a LL&N assessment will be conducted to help identify
support requirements.
This strategy has been developed in consultation with industry including:

Consultation with
industry
Recognition of
Prior Learning
and National
Recognition of
Qualifications
Qualification Structure V2


Direct liaison with employers over elective unit selection to determine which
would be most relevant to the work roles that successful students could
undertake;
Discussion with specific industry bodies
Review of draft Training and Assessment Strategies and samples of associated
resources to validate them and to identify any changes required from an industry
perspective.
The recognition of prior learning procedure will be made known to students at preenrolment. If a student can demonstrate competency and provide sufficient, current, valid
and authentic evidence of work experience, life skills, study or via other evidence, then the
learner will be deemed competent in that unit of competency.
If a candidate has already been deemed competent by a Registered Training Organisation,
in a unit through previous study, a credit transfer will be awarded for that unit.
CHC52212 Diploma of Community Services Coordination
Page 2 of 5
Location


All face to face training will be delivered in the 3Bridges training room or a similar
suitably equipped venue.
Work placements will be arranged by students with suitable host organisations or
the student’s employer if applicable, under formal agreements with 3Bridges. If
necessary, 3Bridges will assist students in finding a host employer that can meet
the requirements of the workplace component.
Duration and Structure




Training and
Assessment
Methods and
Approaches
Each unit will be delivered in one day and timetabled to be completed within 12
months. Students, in accordance with legislation, can take up to 24 months to
complete this qualification.
Additional training sessions will be scheduled as required to meet leaner’s needs.
Students will be provided with Learner Resource Books for each unit including
power point presentations, subject related texts documentation, workplace
scenarios and resources normally used in the workplace.
Assessments are issued separately.
The work placement component will be undertaken with a suitable host organisation or
the student’s employer if applicable and a training plan developed to allow the student to
undertake specific activities under supervision of a workplace supervisor. The total
duration of the work placement will be 80 hours, programmed in conjunction with the host
organisation/ employer. If necessary, 3Bridges will assist students to find an appropriate
host organisation to fulfil the requirements of the workplace component.
The work placement can be programmed to be carried out progressively over the same
time that the classroom training and assessments are being conducted or after the
conclusion of the training.
3Bridges will use a combination of assessment methods and approaches which will involve
collecting a range of evidence for ensuring consistency of competency.
Assessment will be conducted using approaches which allow for competency in all units
within each cluster to be demonstrated and which satisfy the critical aspects for
assessment and evidence requirements. The assessment tasks have been mapped to the
requirements of each unit as part of validation.
Assessment methods include:









Verbal question and answers
Written question and answers
Case study scenario assignments
Role plays simulating workplace activities observed by the Assessor
Use of sample workplace documentation
Self-assessment
Third party supervision of work place tasks
Workplace assessment/observation/journal
Class activities
Assessments are provided for each unit and need to be fully completed and assessed as
competent so a student can be marked as competent for each unit.
Assessments should be submitted electronically to training@3bridges.org.au.
student should keep a copy of their assessments.
Qualification Structure V2
CHC52212 Diploma of Community Services Coordination
Page 3 of 5
Each
RESOURCES
Direct teaching/tutorial/support – trainer with relevant vocational competencies and
minimum TAE40110 Certificate IV Training and Assessment (or equivalent).
T & A Staff
Facilities and
equipment
Training and
assessment
materials
3Bridges will liaise with host organisations/ employers regarding the appointment of
suitable Workplace Supervisors for observation and mentoring of students during work
placements and provision of third party evidence.
For the face to face training and assessment component 3Bridges uses classrooms of a size
commensurate with class size, suitably equipped with audio visual equipment. These will
either be at 3Bridges’s premises or at a similarly equipped hired venue.
The Work Placement component utilises the facilities and equipment of host organisations/
employers under formal agreements with 3Bridges. 3Bridges ensures that these
organisations have the required resources and equipment to allow students to learn and be
assessed against the relevant elements and performance criteria of the units of competency.
Students will be provided with Learner Resource Books for each cluster containing the
associated assessment tasks. Supplementary resources will include




Power point presentations
Subject reading guide and related texts
Trainer support materials
Internet use for research
The context of and specific resources for assessment for units within this qualification may
require:
 access to an actual workplace or simulated environment
 access to typical equipment and resources used in the workplace
 examples of workplace documentation
To meet these requirements the following resources may be utilised:




Simulated workplace in the classroom with use of associated resources
Access to relevant legislation via internet
Examples of workplace documentation such as policies and procedures and
associated forms
Work placement with a suitable organisation
For the Work Placement component students will be provided with a Student Placement
Journal to record activities carried out under the supervision of a workplace supervisor,
linked to the units of competency.
All 3Bridges Trainers/ Assessors are provided with the following:
Qualification Structure V2
•
Copy of training package qualifications and assessment guidelines for the
qualification.
•
Timetables and associated session plans identifying what will be taught, when it will
occur and the resources to be used.
•
Assessment resources including marking/ evidence guides to ensure consistency
and reliability of assessment.
CHC52212 Diploma of Community Services Coordination
Page 4 of 5
Employability skills relating to the qualification will be assessed by evidence.
Employability
skills
Qualification Structure V2
Communication
• communicating with team members & management to ensure
open communication channels & to clarify issues
• resolving conflict and disputes in the work team
Teamwork
• being a role model for other team members
• consulting and developing objectives with the work team
Problem solving
• developing risk management approaches
• developing techniques to address faults and inefficiencies
Initiative and
enterprise
• identifying and developing opportunities for improved work
practices
Planning and
organising
• monitoring & adjusting operational performance by producing
short-term plans, planning & acquiring resources & reporting on
performance
• preparing work plans & budgets
Self-management
• actively seeking feedback on own performance from clients &
colleagues
Learning
• coaching & mentoring colleagues & team members to support the
introduction of change
Technology
 using business technology such as computer programs &
telecommunications to collect & manage information
CHC52212 Diploma of Community Services Coordination
Page 5 of 5