COMMUNICATION CHANNELS INS & OUTS: From Brand Ambassadorship to Contributing to a Positive, Integrated Sauder Footprint Craig Kingsep Undergraduate Office (UGO) Maddy Thenappan Commerce Undergraduate Society (CUS) Kristina Baric Sauder Marketing & Communications (MarCom) The Sauder Digital Ecosystem Branded social media YouTube channels /video Newsletters Paid ads Events “The Brand” visuals (logo use, digital signage, ephemera) Microsites (discoverwith.sauder.ubc.ca, welcometosauderb.com) Websites (Sauder & CUS) Sauder Footprint Brand mentions (earned media) The Sauder Digital Ecosystem Branded social media YouTube channels /video Newsletters Paid ads Events “The Brand” visuals (logo use, digital signage, ephemera) Microsites (discoverwith.sauder.ubc.ca, welcometosauderb.com) Websites (Sauder & CUS) Sauder Footprint Brand mentions (earned media) Websites sauder.ubc.ca Websites mybcom.sauder.ubc.ca Websites cus.ca and internal.cus.ca Websites:biz club/conference examples Print media: The Cavalier Print media: The Cavalier • Three print editions • Digital articles released bi-weekly • How can I get on the print editions? The editorial calendar will be are planned and consolidated by September. Get in touch with the editor-in-chief Rachel Chan (rachel.ys.chan@cus.ca) to be considered within the print copies. • How do I get on the online editions? Speak to editor in chief Rachel Chan (rachel.ys.chan@cus.ca) two weeks in advance to have your event/subject featured. The Sauder Digital Ecosystem Branded social media YouTube channels /video Newsletters Paid ads Events “The Brand” visuals (logo use, digital signage, ephemera) Microsites (discoverwith.sauder.ubc.ca, welcometosauderb.com) Websites (Sauder & CUS) Sauder Footprint Brand mentions (earned media) Brand campaign discoverwithsauder.com microsite Admissions welcometosauderb.com microsite The Sauder Digital Ecosystem Branded social media YouTube channels /video Newsletters Paid ads Events “The Brand” visuals (logo use, digital signage, ephemera) Microsites (discoverwith.sauder.ubc.ca, welcometosauderb.com) Websites (Sauder & CUS) Sauder Footprint Brand mentions (earned media) Social media official Sauder channels Social media official Sauder channels Social media – Get on our radar! Best practices • tag Sauder official accounts (@), use hashtags in posts to flag posts to our offices for amplification/RTs • like and follow official channels so you stay in the loop on what we’re posting and use this content to push to your channels to create engagement • email vpmarketing@cus.ca with links/uRL to your clubs pages/profiles CUS social media stream @cusonline Social media - Facebook facebook.com/ubcbcom Social media - Facebook “Class of” groups • • foster a community for incoming class get in touch with peers Social media - Twitter @UBCSauderSchool (external) @UBCSauderBCom | @CUSonline (student-facing) Best Practices to increase your exposure to help extend reach, use these #’s to join existing conversations / contribute to shared brand voice: • Brand/UBC - #UBCSauder #SauderAlum #UBCGrad • Students - #SauderCLC #SauderCoOp #SauderBCC #SauderLife #myBCom • Conferences, trips – seasonal e.g., #TrekChina (Don’t create new accounts every year!) • Faculty, research - #SauderExperts #SauderInTheNews Social media - Twitter www.brightspark-consulting.com/how-to-craft-the-perfect-tweet Social media - Instagram @UBCSauderSchool | @CUSonline Best Practices • Use #UBCSauder and #SauderLife to tag tweets so we can find them • @UBCSauderSchool for #SauderLife / student experience curation • @CUSonline – Get to Know the CUS, meet the faces of the CUS, learn about elections, service council members, clubs meetings. Social media - YouTube / video Best Practices • Flag new video uploads to vpmarketing@cus.ca so we can link to them where/when appropriate, or add it to our BCom-related playlist(s) • Pitch ideas to CUS Visual Media Team (2 videographers + 10 photographers) and use them as a resource to create video assets to promote your activities (contact them at internal.cus.ca/marketing/visual-media, gracia.chua@cus.ca) Social media - LinkedIn Company page vs Higher Ed. page Social media - LinkedIn Optimize your profile Increase profile views! • add Sauder to your profile • engage on our company page/university page to be move visible to employers/peers/alumni • connect with faculty, alumni groups Social media - Pinterest Follow Sauder and BCC boards Use Pinterest as a personal tool • mood boarding • organize your ideas • career resources, interview/study tips The Sauder Digital Ecosystem Branded social media YouTube channels /video Newsletters Paid ads Events “The Brand” visuals (logo use, digital signage, ephemera) Microsites (discoverwith.sauder.ubc.ca, welcometosauderb.com) Websites (Sauder & CUS) Sauder Footprint Brand mentions (earned media) eNewsletters What you need to know • Know your eblasts • CUSunday – Sundays: Club event or promotion? Fill out submission form on internal.cus.ca (goes to VP Marketing) • UGO In The Know (faculty) – Mondays: faculty news sent out by UGO • BCom Career News (faculty) – Fridays: career news sent out by BCC • clubs newsletters • Sauder360 (MarCom) - Sent every month; school news/research • Sauder In the News (MarCom) – Sent every month; media hits eNewsletters Canadian Anti-Spam Legislation (CASL) The Canadian Anti-Spam Legislation is one of the world’s most stringent anti-spam laws. Its primary purpose is to prohibit the sending of spam (unwanted Commercial Electronic Messages, or CEMs). Any messages that contain commercial content may constitute CEMS under CASL. Many University-related activities do not fall within the scope of the legislation, but regardless, best practice for any newsletters: • ensure people have opted in to be on your mailing list • ensure any email communications have clear sender contact information • ensure any email communications have an opt-out/unsubscribe option • only use mailing list for its intended purpose (i.e., nothing unrelated to club/service) Learn more about CASL at universitycounsel.ubc.ca/access-and-privacy/casl The Sauder Digital Ecosystem Branded social media YouTube channels /video Newsletters Paid ads Events “The Brand” visuals (logo use, digital signage, ephemera) Microsites (discoverwith.sauder.ubc.ca, welcometosauderb.com) Websites (Sauder & CUS) Sauder Footprint Brand mentions (earned media) Events How to get the word out Best Practices / Recommendations for promotions • speak to faculty to promote it during a class • work with other clubs to cross-promote, collaborate • digital screen submissions • send a PPT slide to bigscreen@sauder.ubc.ca • Guidelines at sauder.ubc.ca/Resources/Digital_Signage • CUSunday submissions • submit form on internal.cus.ca • use existing social media channels and #s to get the word out • boothing – consider location and timing to be most effective Make your event last Go for timeless, not just timely Best Practices • assign a brand ambassador to capture the day’s events for posterity, Storify curation, live-tweeting • don’t create new accounts for seasonal conferences/events unless you have a long-term maintenance strategy for those profiles; opt to use hashtags instead (#MeInc) - timeless not just timely • create a Storify (storify.com) and share the link with us – easy way to tell the story of your event – and send vpmarketing@cus.ca the link for promotion • see examples at storify.com/ubcsauderschool: Photography Best Practices • post only images on social media that positively reflect your self, your organization, and your community • for events, include a message in event details if photographs will be taken and posted • be prepared to remove any images if requested • use Consent to Use of Image form for nonprofessional, unpaid models (e.g., students, faculty, staff) used in promotional materials like websites, posters, flyers • Free consent form templates available online. See UBC form as example: universitycounsel.ubc.ca/files/2011/01/Final-Consent-to-use-of-Image-Nov23-10.pdf • note: age of consent in BC is 19 Photography A note on using your resources • CUS Visual Media consists of a team of talented, passionate photographers and videographers. • When working on videography and large event photography, the CUS VM team should be your first resource to reach out to. • Ideation behind videography throughout Sauder tends to overlap (welcome to Sauder videos, seasonal videos, etc.) and so keep CUS VM as the focal point so we can produce one, high quality video on a topic. • Get in touch with CUS VM director Gracia Chua (gracia.chua@cus.ca) or submit a form through http://internal.cus.ca/marketing/visual-media/ The Sauder Digital Ecosystem Branded social media YouTube channels /video Newsletters Paid ads Events “The Brand” visuals (logo use, digital signage, ephemera) Microsites (discoverwith.sauder.ubc.ca, welcometosauderb.com) Websites (Sauder & CUS) Sauder Footprint Brand mentions (earned media) Brand look and feel Stay consistent for best impression Best Practices • follow logo use guidelines • colour palette (know your hex codes!) • Sauder green #abb400 • UBC/Sauder blue #002145 • Sauder BCom orange #ed8b00 • SWAG, business cards • Legitimize your club/service through consistent use of visuals, logos, colours Sauder and CUS logo usage guidelines at internal.cus.ca/marketing The Sauder Digital Ecosystem Branded social media YouTube channels /video Newsletters Paid ads Events “The Brand” visuals (logo use, digital signage, ephemera) Microsites (discoverwith.sauder.ubc.ca, welcometosauderb.com) Websites (Sauder & CUS) Sauder Footprint Brand mentions (earned media) When someone searches “Sauder school”….what comes up? Poor # use Best Practices • carefully research your hashtags • don’t try to capitalize on trending topics without fully understanding them • don’t trivialize news items • know your audience - think about possible scenarios when asking your audience to engage Good examples of #engagement #MeIncMoment #UBCGrad Contributing to a Positive Online Footprint • • • • • • • Take responsibility for how you participate in online conversations. You are a spokesperson for the school. What you say speaks about the Sauder community at large. Good intentions doesn’t always mean good impact. Think about the image you evoke, the identity you express online. Are you being authentic? Will people misinterpret what you’ve shared? Social media content you post can be read out of context. It doesn’t provide a full picture, so be mindful of what you share. Be a brand champion and let’s make Sauder the gold standard Branded social media YouTube channels /video Newsletters Paid ads Events “The Brand” visuals (logo use, digital signage, ephemera) Microsites (discoverwith.sauder.ubc.ca, welcometosauderb.com) Websites (Sauder & CUS) Sauder Footprint Brand mentions (earned media) Questions? Contact us! Craig Kingsep Undergraduate Office (UGO) craig.kingsep@sauder.ubc.ca Maddy Thenappan Commerce Undergraduate Society (CUS) vpmarketing@cus.ca Kristina Baric Sauder Marketing & Communications (MarCom) kristina.baric@sauder.ubc.ca Visnja Milidragovic Sauder Marketing & Communications (MarCom) visnja.milidragovic@sauder.ubc.ca
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