How to import settings for Microsoft Outlook with Immidio Flex Profiles Advanced 6.1 Disclosure and Warranty The information, concepts, and ideas contained in this document are the property of Immidio. Without limiting the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without the express written permission of Immidio. Any product descriptions or representations in this document are for identification purposes only and are not to be construed as a warranty of specific properties or guarantee or warranty of any other type. Immidio shall assume no liability, either explicit or implied, for the documentation. Information in this document, including URL and other Internet Web site references, is subject to change without notice. All sample code described in this document is provided by Immidio for illustrative purposes only. These examples have not been thoroughly tested under all conditions. Immidio, therefore, cannot guarantee or imply reliability, serviceability, or functionality of these programs or code examples. All brand names and product names used in this document are trademarks of their respective holders and are recognized as such. © 2008-2010 Immidio. All rights reserved. Immidio Flex Profiles Advanced Edition – © 2010 Immidio Author: R. Wiesemann – Systems Engineer Immidio 2 Contents Symptoms...........................................................................................................................................4 Cause..................................................................................................................................................4 Resolution ..........................................................................................................................................5 Immidio Flex Profiles Advanced Edition – © 2010 Immidio Author: R. Wiesemann – Systems Engineer Immidio 3 Symptoms When using Flex Profiles Advanced to manage mandatory profiles in conjunction with Microsoft Outlook, sometimes mail profiles, signatures and connections to PST files are lost. These symptoms might even occur in a roaming profile scenario. Cause This has nothing to do with how Immidio Flex Profiles Advanced exports files but happens when the Microsoft Office Outlook Custom Installation Wizard is used to create a custom.prf file. This file is used to automatically configure Microsoft Outlook in a Microsoft Exchange environment. When logging in at a new infrastructure with new configured servers the first run key of a user is different from the old environment. When Microsoft Outlook starts it thinks that the user is a new users and starts the first run including importing the settings from custom.prf. Outlook then creates an new mail profile with the settings provided by custom.prf but without the user’s personal settings which were previously configured. Immidio Flex Profiles Advanced Edition – © 2010 Immidio Author: R. Wiesemann – Systems Engineer Immidio 4 Resolution This can be resolved by customizing the new custom.prf file. Just rename OverwriteProfile=Yes to OverwriteProfile=No Immidio Flex Profiles Advanced Edition – © 2010 Immidio Author: R. Wiesemann – Systems Engineer Immidio 5 After that it’s also necessary to add a new line to the custom.prf and name it BackupProfile=No. This will prevent the Outlook first run to overwrite the profile. Immidio Flex Profiles Advanced Edition – © 2010 Immidio Author: R. Wiesemann – Systems Engineer Immidio 6