Migration Services Susan McEvilly, CEO Meet Me In The Cloud, LLC susan@meetmeinthecloud.com MIGRATION PROJECTS TYPICALLY INCLUDE THE FOLLOWING 1. The customer is migrating from a Competitive collaboration solution to WebEx:  From Lync  From Live Meeting  From GoToMeeting  etc. 2. The customer is migrating from a 3rd party audio solution to WebEx audio:  From Level 3, Verizon or Intercall  From MeetingPlace 3. The customer is migrating from WebEx Meeting Center to WebEx Enterprise Edition PLANNING IS PRIORITY #1 DURING A MIGRATION Customers Typically Want: Project Plan Planning 1. Minimal disruption to the business 2. Invisible back office processes 3. Clear, well-timed, concise communications Communication Plan 4. End user and Administrator training 5. Demonstrations and Q&A sessions Training Plan 6. Automation, as much as possible 7. Opportunities for Q&A 8. Good QA and test plan Test Plan MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY Get Ready for WebEx! WebEx Upgrade Tonight Communicati on #1 WEEK 1 21 Communication #2! WEEK 2 22 28 5 23 24 29 Drop-In Session & VOD: How to use WebEx for AUO 26 27 30 1 2 3 4 8 9 10 11 17 18 Drop-In Session: An Overview of TC, EC, SC 7 Decommission Non Webex Services. Communicatin #3 WEEK 4 12 Metrics Review and Graduation Execute On The Test Plan & Add New Services And AUO Welcome Emails Received Meeting Center End-User Training for new Users 6 SUNDAY 25 Create New Accounts Create User Upload File Drop-in Session & VOD: How To Install Productiviity Tools WEEK 3 SATURDAY Grow Usage/ Q&A 13 14 15 16 SUSAN@MEETMEINTHECLOUD.COM