INVESTEREN IN EXCELLEREN Service business The business model for a better world Definition “the transformation process in which product companies focus more on services and/or develop better services, in order to meet customer needs, increase company performance, and realize competitive advantage”. Why is it important? Business opportunities HTSM will grow from 95 billion now to 150 billion in 2020 Doubling of the service share of 10 to 20% Potential additional revenue of 8 billion euro’s. Bundles Dazlletek How to approach servitization? Development paths and enabling ICT trends Sustainability More information Links and information Roadmap service business paden http://www.innovatiezuid.nl/roadmaps/servicebusiness Roadmap Remanufacturing http://www.innovatiezuid.nl/roadmaps/remanufactu ring Positioning paper Coen Sanderink, 0621163011, csanderink@bom.nl, @sanderink