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eBulletin September 2014
SMR ASM, Diversity & HACC Alliance News
A quality improvement approach to HACC
Welcome to the September edition of the eBulletin.
All ASM Plans 2014-15 have been submitted with analysis so
far indicating that the top three priorities identified by the SMR
agencies for 2014/15 (more than 50%) are:
A regional summary snap shot report will be made available
shortly to all HACC agencies; follow up opportunities will be
made to meet with individual agencies to provide one on one
feedback.
• Assessment & Care Plan Development
(81% - 38 agencies)
• Workforce/Volunteer development
(68% - 32 agencies)
• Communication/Marketing (55% - 26 agencies)
Just under half of the agencies identified:
• Partnership Development (47% - 23 agencies)
• Program reviews/Evidence based planning
(45% - 21 agencies).
A full report will be available in the coming weeks. We will be
visiting HACC agencies as well as attending network meetings
to explore how we can continue to support the great work
occurring in the sector at a time of transition.
All Diversity Plan progress reports have been submitted for
year two, 54 reports in all which is 7 more than last year’s
submissions. It’s been great to read about all the wonderful
work happening on the ground and as a result the benefits to
the wider and hard to reach individuals and groups.
Alison Clarke (ASM ~ Industry Consultant)
aclarke@bayside.vic.gov.au
Paula Clancy (ASM ~ Industry Consultant)
pclancy@bayside.vic.gov.au
Katie Goodrope (HDA ~ Home & Community Care
Diversity Adviser)
kgoodrope@bayside.vic.gov.au
Of the 54 agencies 93% of agencies (50) have identified
focusing in the area of CALD, 70% of agencies (38) Dementia,
65% of agencies (35) GLBTI, 56% of agencies (30) Financial
disadvantage/ Risk of Homelessness/ Insecure Housing and
52% of agencies (28) focused on Aboriginal and Torres Strait
Islander ATSI.
mail us your ideas, stories, ASM and
E
Diversity information for the Bulletin that
you would like to share.
For further resources and information
please visit our Website!
Mishelle Ansems (Project Officer, SMR HACC Alliance)
mansems@bayside.vic.gov.au This initiative is supported by funding from the Commonwealth and Victorian Governments under the HACC program.
eBulletin September 2014
SMR ASM, Diversity & HACC Alliance News
A quality improvement approach to HACC
Department of Health
The HACC and Aged
Care Program update
Please find below some reminders and dates to save in
your diaries:
• C
ommunity Common Care Standards 12
monthly reviews are due 12 months after
your improvement plan was submitted. Please
provide to your Program and Service Advisor
(PASA). Should you have any questions regarding
this report please contact Linda Stewart-Wynd
Regional Advisor HACC and Aged Care.
Save The Date:
• HACC - Chisholm Training and Education
SMR consultation session will be held Thursday,
2nd October, 1.00pm to 2.30pm. Level 4, GSO
Building Thomas Street Dandenong.
RSVP to Gail.Higgins@health.vic.gov.au
Workshop Two: Tuesday October 7, 10.30am2.30pm Latrobe University Franklin St, City
campus. This workshop will build on the findings
from the first workshop. It will identify the preferred
outcomes to be measured and discuss options for
how to measure them.
Organisations interested in participating will need to
complete the registration form and email it to Karen
Teshuva k.teshuva@latrobe.edu.au.
For more information please Click Here to access
the latest client and carers outcomes measures
information bulletin as well as the workshop
registration form.
Please do not hesitate to call me if you have any
questions or require further information.
Linda Stewart-Wynd
Regional HACC and Aged Care Advisor, Southern
Metropolitan Region
p. 03 8765 7548 | m. 0409 420250
e. linda.stewart-wynd@health.vic.gov.au • H
ACC Diversity Planning and Practice
SMR Consultation will be held, Thursday, 6th
November, 10.30am to 1.30pm. Level 4, GSO
Building Thomas Street Dandenong. Lunch included.
RSVP to Gail.Higgins@health.vic.gov.au
• S
tate wide ASM Client and Carer Outcomes
Framework (project) As part of the project,
HACC organisations are invited to participate in
one and/or two Melbourne based workshops
which will provide advice and feedback to the
consultants on relevant measures to be included in
the Outcomes Measures Framework. The second
workshop will build on information gathered in the
first workshop.
Workshop One: Was held on Tuesday September
9 at Latrobe University. The aim of this workshop
was to discuss the type and range of outcomes
that should be measured. A discussion paper
which summarises the literature review findings
including measures being tested in other program
areas was circulated prior to the workshop.
This initiative is supported by funding from the Commonwealth and Victorian Governments under the HACC program.
eBulletin September 2014
SMR ASM, Diversity & HACC Alliance News
A quality improvement approach to HACC
SMR HACC Alliance
- update
Please visit the
Alliance webpage
to learn more about
the Alliance, view
the minutes from the
Leadership Group
Meetings and register
your organisation as
a member:
Alliance Projects
The South East Melbourne Aboriginal Engagement
Project is currently auspiced under the Southern
Metropolitan Regional Home and Community Care
(HACC) Alliance. It was previously identified that work
needed to be done to assist in the building of better
pathways and partnerships between HACC funded
agencies in the South East Melbourne region working
with the Aboriginal Community.
As a result the SEM Aboriginal Engagement Project is
now working on a brochure to develop a shared service
provision resource in the form of a printed brochure that
will also be available via the Dandenong and District
Aborigines Co-Operative Limited (DDACL) website.
The brochure on the website will have links to partners
detailing what DDACL , City of Casey, City of Greater
Dandenong and Mecwacare each provide with HACC
services.
Conferences/Expos
National LGBTI Ageing & Aged Care Conference,
Tuesday 28th – Wednesday 29th October 2014 at
Melbourne Town Hall
The National LGBTI Ageing and Aged Care Conference
2014 aims to ensure that the needs of older LGBTI
people are understood, respected and addressed in
Australia’s aged care policies, programs and services. It
also seeks to support the implementation of the National
LGBTI Ageing and Aged Care Strategy developed by the
Australian Department of Social Services in 2012. The
conference brings together those involved in supporting
the implementation of the strategy, as well as national
experts. Conference presentations will assist service
providers understand LGBTI ageing and strategies for
LGBTI inclusive aged care
For a full program and registration please Click Here.
Bay Mob Health & Education Expo 2014
Now in its 4th year, this year’s BayMob Health and
Education Expo on Thursday 3 October looks set to be
bigger and better than ever! This popular annual event
at Monash University’s Peninsula campus in Frankston
showcases many of the health, education and wellbeing
opportunities available for local Aboriginal and Torres
Strait Islander communities. Please Click Here for expo
flyer.
Also being worked on concurrently is a short DVD
for HACC workers which will provide some real life
examples and practical Q&A communication tips for
them in working respectfully with Aboriginal clients.
For more information please contact the Alliance Project
Officer:
Mishelle Ansems
Project Officer, SMR HACC Alliance
Email: mansems@bayside.vic.gov.au
This initiative is supported by funding from the Commonwealth and Victorian Governments under the HACC program.
eBulletin September 2014
SMR ASM, Diversity & HACC Alliance News
A quality improvement approach to HACC
Training
who can provide LGBTI Aged Care Sector Training.
Transgender Victoria are available to discuss with aged
care providers how they might assist to improve the
quality of aged and community care for older LGBTI
Victorians.
To arrange a session please contact:
Brenda Appleton
Email: brenda@transgendervictoria.com
Mobile: 0404 480 416
For more information please click on the following links:
All HACC Education & Training
TBV LGBTI training factsheet
The new statewide HACC Education and Training
Service will place, coordinate, promote and deliver
education and training to the HACC workforce across
Victoria. The following training link may be of interest
Implement Goal Directed Care Planning
Save the date!
HACC - Chisholm Training and Education SMR
consultation session will be held Thursday, on the
2nd October, 1.00pm to 2.30pm at the GSO Building
Thomas Street Dandenong
RSVP to Gail.Higgins@health.vic.gov.au
Chisholm HACC Draft Course Menu
HACC Education & Training 2014 Regional
Consultation Information
Training highlight:
SMR GLBTI Forums
Recently four forums took place across the SMR,
delivered free by Gay and Lesbian Health Victoria.
These forums were a result of the evidence gathered
from the preliminary 3 year diversity plans and first
year progress reports submitted by HACC agencies.
The forums were held during the months of June, July
and August with 95 participants attending. Positive
feedback was received from all those that attended and
as a result some HACC agencies have enrolled in the
HOW2 training.
LGBTI Aged Care Sector Training
Resources
Establishment of Primary Health Networks –
Frequently Asked Questions
Getting ready for reform through the eyes of an
aged care provider working with CALD clients - A
You Tube presented by New Hope Foundation Inc
Community West - Communications Kit: Talking
About Wellness
Community West - 7 key principles for workforce
redesign
If your agency missed out on attending the forum you
might like to get in contact with Transgender Victoria
This initiative is supported by funding from the Commonwealth and Victorian Governments under the HACC program.
eBulletin September 2014
SMR ASM, Diversity & HACC Alliance News
A quality improvement approach to HACC
Diversity planning &
practice
Diversity Planning and Practice Implementation
Review Project
Department of Health Central Office have engaged HDG
Consulting Group to undertake the Diversity planning
and practice implementation review project. As part
of the review the consultants are required to hold one
sector consultation in each region. The consultants will
be drafting a discussion paper for distribution to the
sector prior to the consultations.
The SMR consultation session will be held on Thursday
6 November, 10:30am to 1:30pm Dandenong (further
details to follow).
Housing – support and resources
Home at Last aims to ensure older people have access
to secure, affordable and appropriate housing that can
be enjoyed for the rest of a person’s life. If you need
help to attain this goal then we can assist. Home at
Last offers free and confidential advice, support and
advocacy to older people who are homeless, at risk
of homelessness, or are wanting to plan their housing
future. Home at Last is available to any older person in
Victoria on a low income with low assets. They provide
one-to-one assistance to you, or link you into a service
that can help.
http://www.oldertenants.org.au/home_at_last
Housing for the Aged Action Group is the statewide organisation of older renters in Victoria –across all
housing types. For tenants in private rental; public and
community managed housing; caravan and residential
parks; rooming houses; independent living units; and a
range of new models of older persons’ housing including
rental villages and semi-independent living.
http://www.oldertenants.org.au/about
Wintringham Housing: is a not-for-profit Housing
Association dedicated to providing safe and affordable
housing to elderly men and women who are homeless
or at risk of becoming homeless.
http://www.wintringham.org.au/WintringhamHousing
WAYSS: Homelessness Services can provide advocacy,
information and referral to residents in the Dandenong,
Casey, Cardinia, Frankston and Mornington Peninsula
areas. This includes referral to crisis accommodation
services, transitional support services and long-term
housing options in both public and private rental. http://
www.wayssltd.org.au/prog_housing_services.html
HomeGround: provides housing and support services
across Melbourne, developing innovative housing
models, advocating for systems change and researching
the causes and solutions to homelessness. They work
in partnership with public, private and community sector
organisations and with the support of philanthropic and
individual supporters. They are an independent, secular
and non-profit organisation with more than 130 staff
across four offices. http://www.homeground.org.au/
Sacred Heart Mission: provides a range of
accommodation services to those having difficulty
accessing sustainable housing. For many residents
this is the first stable accommodation they have had in
years.
http://www.sacredheartmission.org/Page.aspx?ID=69
ACHA: The Assistance with Care and Housing for
the Aged (ACHA) Program helps eligible clients
remain in the community. Eligible clients are financially
disadvantaged older people who are homeless or have
insecure accommodation and are at risk of becoming
homeless. The program helps clients obtain appropriate,
sustainable and affordable housing and links them to
community care services, where appropriate. http://
www.health.gov.au/internet/main/publishing.nsf/
Content/ageing-commcare-acha-overview.htm
Responding to Hoarding and Squalor – In Victoria a
broad range of sectors and related services have been
responding to hoarding and squalor situations, often
in isolation. The publication Hoarding and squalor
– a practical resource for service providers has
been developed with the aim of providing direction and
strengthen the capacity of government funded and
private services t work together when responding to
hoarding and squalor situations.
Defining Hoarding and Squalor
Hoarding: is the persistent accumulation of, and lack
of ability to relinquish, large numbers of objects and/ or
living animals, resulting in extreme clutter in or around
premises. This behaviour compromises the intended
use of premises and threatens the health and safety of
people concerned, animals and neighbours.
Squalor: Domestic squalor describes an unsanitary
living environment that has arisen from extreme and
or prolonged neglect, and poses substantial health and
safety risk to people or animals residing in the affected
premises, as well as others in the community.
Please Click Here for further resources, checklist,
templates and other useful information on hoarding and
squalor.
This initiative is supported by funding from the Commonwealth and Victorian Governments under the HACC program.
eBulletin September 2014
SMR ASM, Diversity & HACC Alliance News
A quality improvement approach to HACC
Stories from the region
The Gift of Giving
The Revival of
Philanthropy
through the Active Service Model
The Active Service Model
has inspired participants of
Fronditha Care’s Planned
Activity Group to give
back to those in need.
Participants were eager to
commence a knitting group,
reconnecting with previous
skills and redeveloping a
sense of purpose. The social
connection in the group,
laughter and reminiscing progressively became contagious
and the knitting group slowly but surely started to expand. Of
importance were the shared stories about knitting patterns,
where they learnt the art of knitting and special people in
their lives who were recipients of their knitted items and the
significance of passing these on children, grandchildren and
close friends. This encouraged the PAG Coordinator to
suggest to participants that the items knitted be donated to
the Caroline Chisholm Society.
“Established in 1969, the Caroline Chisholm Society is a
charitable organisation, both privately and government
funded, and is non-denominational. The Society offers
support to pregnant women and parents with children up to
school age. The Society provides a range of programmes for
families in need, including counselling, housing, material aid
and in home family support”.
For many, the migration experience was an inspiration to put
more effort into this activity and staff commented that those
participants who they had thought had no interest were the
ones that contributed greatly to the project. It reinvigorated
‘meaningful’ engagement for many PAG members and the
outcome (pictured below) speaks for itself!
Thinking outside the box to
embedding an ASM
approach in practice
A Bayside City Council care
worker shared his creative
approach to providing activities
during respite care for clients with dementia.
The care worker noticed a client with an engineering
background, and an interest in modern communication
tools such as mobile phones and personal computers, but
the client had nothing of this at home. He then thought
outside the box and took the client to a Harvey Norman
store where the client was able “to check out and have a
go” with different personal computers, tablets and phones.
The client really enjoyed this visit, even though he could not
retain any information.
It then became a regular activity that both client and care
worker equally enjoyed. They visited many other stores
such as Apple, Dick Smith, etc. where not only the client
was getting a stimulating activity during respite but the care
worker also admitted to his knowledge of technological
advances significantly increased.
The response from participants was overwhelming; knowing
that this project would help
support mothers in need and more
importantly offer newly hand knitted
clothing to newborns. Participants
reconnected in different ways with
their own lives, being brought up
in villages in Greece, experiencing
poverty brought on by the Civil War,
having an appreciation for hardship
and the value of anything ‘new’.
SMR - ASM/Diversity/HACC Alliance Contacts:
Paula Clancy (ASM ~ Industry Consultant)
pclancy@bayside.vic.gov.au
Work: 9599 4714 Mobile: 0419 186 291
Katie Goodrope (HDA ~ Home & Community Care Diversity Adviser)
kgoodrope@bayside.vic.gov.au
Work: 9599 4774 Mobile: 0428 137 984
Alison Clarke (ASM ~ Industry Consultant)
aclarke@bayside.vic.gov.au
Work: 9599 4462 Mobile: 0419 376 893
Mishelle Ansems (Project Officer, SMR HACC Alliance)
mansems@bayside.vic.gov.au
Work: 9599 4775
This initiative is supported by funding from the Commonwealth and Victorian Governments under the HACC program.