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Control Technologies Service Center
LifeCycle Parts Services
© ABB Group
January 11, 2017 | Slide 1
3BSE066114_B
LifeCycle Parts Services
Trouble-free operation
© ABB Group
January 11, 2017 | Slide 2
3BSE066114_B

Service and support to maximize uptime

Easy accessible spare part services to ensure continuous
operation

Best possible return on your assets throughout their entire life
cycle.
Control Technologies
Product portfolio

© ABB Group
January 11, 2017 | Slide 3
3BSE066114_B
The services highlighted in this presentation cover the following
ABB control systems families:
System 800xA
Satt
Freelance
Symphony DCI System Six
Advant OCS with Master Software
Symphony Harmony/INFI 90
Advant OCS with MOD 300 Software
Symphony Melody
LifeCycle Parts Services
Different needs for different situations

© ABB Group
January 11, 2017 | Slide 4
3BSE066114_B
The type of Parts Service needed is situation dependant:

Preventive maintenance – for planned maintenance

Emergency maintenance – due to a breakdown

Customer stock replenishment – planned or unplanned refill
of customer’s stock

Repair – the unique part must be returned
LifeCycle Parts Services
Portfolio overview
Spare Parts Service
Spare parts
Customers parts’
repair or exchange
Emergency Parts Service
Urgent cases 24/7
Refurbished Parts Service
Updated, refurbished, like new
Parts Repair Service
Repair and return a failed unit
Parts Exchange Service
Customer stock
assurance
Parts management
services
© ABB Group
January 11, 2017 | Slide 5
3BSE066114_B
New, unused spare parts
Parts Test Service
Exchange a failed unit for a new or refurbished part
Verify integrity of unknown parts
Preventive Maintenance Kits
To avoid failures due to extended run-time
inventory Access™ Program
ABB-owned spare parts located at or near your
location.
LifeCycle Parts Services
Service availability by system family
Advant OCS with MOD 300 Software
Satt
Symphony DCI System Six
Symphony Harmony/INFI 90
Symphony Melody
© ABB Group
January 11, 2017 | Slide 6
3BSE066114_B
Available
Not available
inventory Access™ Program
Advant OCS with Master Software
Preventive Maintenance Kits
Freelance
Parts Test Service
System 800xA
Parts Exchange Service
Parts Repair Service
Basic services are available for
all system families
Refurbished Parts Service

Emergency Parts Service
A majority of the system
families have a complete
portfolio
Spare Parts Service

LifeCycle Parts Services
Product management through the life cycle model
Product last buy – Notice
Active
Released
for sale
Classic
Volume production
ends
Spare part last buy - Notice
Limited
Obsolete
Complete module
production ends
Repair/Refurbish
capabilities end
ABB uses a four phase life cycle model to secure service availability during
the system lifetime

Throughout the product lifetime, the product is transferred through different
life cycle phases

No service is guaranteed when the product or part has moved into the
Obsolete phase.

ABB offers evolution services to maintain your investment in a supported
life cycle phase (Active, Classic and Limited)

© ABB Group
January 11, 2017 | Slide 7
3BSE066114_B
LifeCycle Parts Services
Service availability by life cycle phase
Classic
Limited
Obsolete
© ABB Group
January 11, 2017 | Slide 8
3BSE066114_B
Available
As available, on request
Not available
inventory Access™ Program
Preventive Maintenance Kits
Parts Test Service
Parts Exchange Service
Parts Repair Service
Refurbished Parts Service
Emergency Parts Service
Spare Parts Service
Active
LifeCycle Parts Services - portfolio
Spare Parts Service
Spare Parts Service

High quality genuine and ABB-certified spare parts

Increases reliability leading to longer lifetime of your equipment.

Available for all Control Technologies system families
Parts Exchange Service

24/7 web-based ordering process.
Parts Test Service

Quick handling and shipping
Emergency Parts Service
Refurbished Parts Service
Parts Repair Service
Preventive Maintenance Kits
inventory Access™ Program
Choose this service when you
wish to purchase a new spare
part and have it shipped within
a day.
© ABB Group
January 11, 2017 | Slide 9
3BSE066114_B
LifeCycle Parts Services - portfolio
Emergency Parts Service
Spare Parts Service
Emergency Parts Service

Ensured spare parts availability in critical situations

Personnel available 24 hours

Immediate response to your emergency parts requests

Quickest possible delivery through global logistics network
Refurbished Parts Service
Parts Repair Service
Parts Exchange Service
Parts Test Service
Preventive Maintenance Kits
inventory Access™ Program
Choose this service when
quickest possible delivery is
the most important factor.
© ABB Group
January 11, 2017 | Slide 10
3BSE066114_B
LifeCycle Parts Services - portfolio
Refurbished Part Service
Spare Parts Service
Emergency Parts Service

Cost effective like-new parts

Recovered, tested and updated by ABB

Meet original equipment specifications and current component
standards

Available in later life cycle phases
Refurbished Parts Service
Parts Repair Service
Parts Exchange Service
Parts Test Service
Preventive Maintenance Kits
inventory Access™ Program
Choose this service when you
want to purchase a spare in a
more cost-effective way, or
during later life cycle phases
when new parts are no longer
manufactured.
© ABB Group
January 11, 2017 | Slide 11
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LifeCycle Parts Services - portfolio
Parts Repair Service
Spare Parts Service
Emergency Parts Service

Your unique part is repaired and returned

Parts are repaired to meet original equipment specifications

World-class turnaround time

Repair report included in every return shipment
Refurbished Parts Service
Parts Repair Service
Parts Exchange Service
Parts Test Service
Preventive Maintenance Kits
inventory Access™ Program
Choose this service when you
wish to have your part repaired
and returned.
© ABB Group
January 11, 2017 | Slide 12
3BSE066114_B
LifeCycle Parts Services - portfolio
Parts Exchange Service
Spare Parts Service
Emergency Parts Service

Keeps turnaround lead-times to a minimum

Returned parts can be refurbished or new

A repair-report for the sent in part, if repaired, can be requested at
the ordering time
Refurbished Parts Service
Parts Repair Service
Parts Exchange Service
Parts Test Service
Preventive Maintenance Kits
inventory Access™ Program
Choose this service when you
wish to purchase a fully
functional spare in return for
your broken unit.
© ABB Group
January 11, 2017 | Slide 13
3BSE066114_B
LifeCycle Parts Services - portfolio
Parts Test Service
Spare Parts Service

Determines the current status of your parts

Assures part functionality and that it meets original factory
specifications

Parts are sealed with factory labels

Fast turnaround time
Preventive Maintenance Kits

A test report is always included with the unit.
inventory Access™ Program

Maximize uptime by improving spares quality
Emergency Parts Service
Refurbished Parts Service
Parts Repair Service
Parts Exchange Service
Parts Test Service
Choose this service when you
want assurance that the spares
you have used or stored for a
longer period are still
operational.
© ABB Group
January 11, 2017 | Slide 14
3BSE066114_B
LifeCycle Parts Services - portfolio
Preventive Maintenance Kits
Spare Parts Service
Emergency Parts Service

Planned maintenance - maximizes productivity and system uptime

Genuine certified ABB parts in pre-specified easy-to-order kits

Kits contain all parts for a specific scheduled maintenance
Refurbished Parts Service
Parts Repair Service
Parts Exchange Service
Parts Test Service
Preventive Maintenance Kits
inventory Access™ Program
Choose this program when you
want to secure continuing
operation and know the
calculated maintenance cost.
© ABB Group
January 11, 2017 | Slide 15
3BSE066114_B
LifeCycle Parts Services - portfolio
inventory Access™ Program
Spare Parts Service
Emergency Parts Service

Our Parts Inventory Management program

Cost-effective alternative to purchasing parts inventory

Customized spare parts inventory at or near customer location

Actual purchase and warranty period start occurs when parts are
put into service.

Fixed monthly fee
Refurbished Parts Service
Parts Repair Service
Parts Exchange Service
Parts Test Service
Preventive Maintenance Kits
inventory Access™ Program
Choose this program when you
want to have spare parts
located at or near your
premises.
© ABB Group
January 11, 2017 | Slide 16
3BSE066114_B
LifeCycle Parts Services
Availability by system family
System 800xA
Service availability
New, unused spare parts
System 800xA
Spare Parts Service
Freelance
Emergency Parts Service
Urgent cases 24/7
Advant OCS w Master SW
Refurbished Parts Service
Updated, refurbished, like new
Advant OCS w MOD SW
Parts Repair Service
Repair and return a failed unit
Satt
Parts Exchange Service
Symphony DCI System Six
Parts Test Service
Symphony Harmony/INFI 90
Preventive Maintenance Kits
To avoid failures due to extended run-time
Symphony Melody
inventory Access™ Program
ABB-owned spare parts located at or near your location.
© ABB Group
January 11, 2017 | Slide 18
3BSE066114_B
Exchange a failed unit for a new or refurbished part
Verify functionality of parts

Complete range of
Parts Services at your disposal

Secured availability of parts

Multiple services available for
your specific need
Freelance
Service availability
System 800xA
Spare Parts Service
Freelance
Emergency Parts Service
Advant OCS w Master SW
Refurbished Parts Service
Advant OCS w MOD SW
Parts Repair Service
Satt
Parts Exchange Service
Symphony DCI System Six
Parts Test Service
Symphony Harmony/INFI 90
Preventive Maintenance Kits
Symphony Melody
inventory Access™ Program

© ABB Group
January 11, 2017 | Slide 19
3BSE066114_B
New, unused spare parts
Urgent cases 24/7
Repair and return a failed unit
Exchange a failed unit for a new or refurbished part
Supported with a basic set of
Parts Services for corrective
maintenance
Advant OCS with Master Software
Service availability
New, unused spare parts
System 800xA
Spare Parts Service
Freelance
Emergency Parts Service
Urgent cases 24/7
Advant OCS w Master SW
Refurbished Parts Service
Updated, refurbished, like new
Advant OCS w MOD SW
Parts Repair Service
Repair and return a failed unit
Satt
Parts Exchange Service
Symphony DCI System Six
Parts Test Service
Symphony Harmony/INFI 90
Preventive Maintenance Kits
To avoid failures due to extended run-time
Symphony Melody
inventory Access™ Program
ABB-owned spare parts located at or near your location.
© ABB Group
January 11, 2017 | Slide 20
3BSE066114_B
Exchange a failed unit for a new or refurbished part
Verify functionality of parts

Complete range of
Parts Services at your disposal

Secured availability of parts

Multiple services available for
your specific need
Advant OCS with MOD 300 Software
Service availability
New, unused spare parts
System 800xA
Spare Parts Service
Freelance
Emergency Parts Service
Urgent cases 24/7
Advant OCS w Master SW
Refurbished Parts Service
Updated, refurbished, like new
Advant OCS w MOD SW
Parts Repair Service
Repair and return a failed unit
Satt
Parts Exchange Service
Symphony DCI System Six
Parts Test Service
Symphony Harmony/INFI 90
Preventive Maintenance Kits
To avoid failures due to extended run-time
Symphony Melody
inventory Access™ Program
ABB-owned spare parts located at or near your location.
© ABB Group
January 11, 2017 | Slide 21
3BSE066114_B
Exchange a failed unit for a new or refurbished part
Verify functionality of parts

Complete range of
Parts Services at your disposal

Secured availability of parts

Multiple services available for
your specific need
Satt
Service availability
New, unused spare parts
System 800xA
Spare Parts Service
Freelance
Emergency Parts Service
Urgent cases 24/7
Advant OCS w Master SW
Refurbished Parts Service
Updated, refurbished, like new
Advant OCS w MOD SW
Parts Repair Service
Repair and return a failed unit
Satt
Parts Exchange Service
Symphony DCI System Six
Parts Test Service
Symphony Harmony/INFI 90
Preventive Maintenance Kits
Symphony Melody
inventory Access™ Program
© ABB Group
January 11, 2017 | Slide 22
3BSE066114_B
Exchange a failed unit for a new or refurbished part
Verify functionality of unknown parts

Supported with a majority of
Parts Services for corrective
maintenance

Both new and pre-owned spare
parts available
Symphony DCI System Six
Service availability
New, unused spare parts
System 800xA
Spare Parts Service
Freelance
Emergency Parts Service
Urgent cases 24/7
Advant OCS w Master SW
Refurbished Parts Service
Updated, refurbished, like new
Advant OCS w MOD SW
Parts Repair Service
Repair and return a failed unit
Satt
Parts Exchange Service
Symphony DCI System Six
Parts Test Service
Symphony Harmony/INFI 90
Preventive Maintenance Kits
To avoid failures due to extended run-time
Symphony Melody
inventory Access™ Program
ABB-owned spare parts located at or near your location.
© ABB Group
January 11, 2017 | Slide 23
3BSE066114_B
Exchange a failed unit for a new or refurbished part
Verify functionality of unknown parts

Complete range of
Parts Services at your disposal

Secured availability of parts

Multiple services available for
your specific need
Symphony Harmony/INFI 90
Service availability
New, unused spare parts
System 800xA
Spare Parts Service
Freelance
Emergency Parts Service
Urgent cases 24/7
Advant OCS w Master SW
Refurbished Parts Service
Updated, refurbished, like new
Advant OCS w MOD SW
Parts Repair Service
Repair and return a failed unit
Satt
Parts Exchange Service
Symphony DCI System Six
Parts Test Service
Symphony Harmony/INFI 90
Preventive Maintenance Kits
To avoid failures due to extended run-time
Symphony Melody
inventory Access™ Program
ABB-owned spare parts located at or near your location.
© ABB Group
January 11, 2017 | Slide 24
3BSE066114_B
Exchange a failed unit for a new or refurbished part
Verify functionality of unknown parts

Complete range of
Parts Services at your disposal

Secured availability of parts

Multiple services available for
your specific need
Symphony Melody
Service availability
System 800xA
Spare Parts Service
Freelance
Emergency Parts Service
Advant OCS w Master SW
Refurbished Parts Service
Advant OCS w MOD SW
Parts Repair Service
Satt
Parts Exchange Service
Symphony DCI System Six
Parts Test Service
Symphony Harmony/INFI 90
Preventive Maintenance Kits
Symphony Melody
inventory Access™ Program

© ABB Group
January 11, 2017 | Slide 25
3BSE066114_B
New, unused spare parts
Urgent cases 24/7
Repair and return a failed unit
Supported with a basic set of
Parts Services for corrective
maintenance
LifeCycle Parts Services
Summary

A global portfolio with standardized services:

Covers all ABB Control Technologies system families

Supports customers strongly through the first three life cycle
phases – Active, Classic and Limited. In the Obsolete phase,
customers will be supported with our ‘best effort’. ABB offers
evolution services to maintain your investment in a supported
life cycle phase (Active, Classic and Limited)

Diversified – multiple alternatives for a need:
exchange vs. repair, refurbished vs. spare part etc.
“We ensure that our customers receive the best possible
return on their assets throughout the entire product life cycle.”
© ABB Group
January 11, 2017 | Slide 26
3BSE066114_B
© ABB Group
January 11, 2017 | Slide 27