Design Development and Maintenance of Websites of 51
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. REQUEST FOR PROPOSAL FOR Design Development and Maintenance of Websites of 51 Districts of MP MAP_IT 47 A, Arera Hills State IT Center Bhopal – 462011 Website – mapit.gov.in Dated – 21 Jan 2015 Page 1 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. DISCLAIMER All information contained in this Request for Proposal (RFP) provided/ clarified are in the good interest and faith. This is not an agreement and this is not an offer or invitation to enter into an agreement of any kind with any party. Though adequate care has been taken in the presentation of this RFP document, the interested bidders shall satisfy themselves that the document is complete in all respects. The information published in this document is not intended to be exhaustive. Interested bidders are required to make their own enquiries and assumptions wherever required. Intimation of discrepancy, if any, should be given to the specified office immediately. If no intimation is received by this office by the date mentioned in the document, it shall be deemed that the RFP document is complete in all respects and firms submitting their bids are satisfied that the RFP document is complete in all respects. MAP_IT reserves the right to reject any or all of the applications submitted in response to this RFP document at any stage without assigning any reasons whatsoever. MAP_IT also reserves right to withhold or withdraw the process at any stage with intimation to all who have submitted their bids in response to this RFP. MAP_IT reserves the right to change/ modify/ amend any or all of the provisions of this RFP document without assigning any reason. Any such change would be communicated to the bidders by posting it on the websites www.mapit.gov.in, http://www.mpeproc.gov.in. Neither MAP_IT nor their employees and associates will have any liability to any prospective respondent interested to apply or any other person under the law of contract to the principles or resolution or unjust enrichment or otherwise for any loss, expense or damage which may raise from or be incurred or suffered in connection with anything contained in this RFP document, any matter deemed to form part of this RFP document, the award of the assignment, the information and any other information supplied by or on behalf of MAP_IT or their employees and Bidder or otherwise arising in any way from the selection process for the Assignment. Information provided in this document or imparted to any respondent as part of RFP process is confidential to MAP_IT and shall not be used by the respondent for any other purpose, distributed to, or shared with any other person or organization. Page 2 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. Contents Acronyms ..................................................................................................................................................... 6 1. Fact Sheet ................................................................................................................................................. 7 2 Invitation for Competitive Bidding ......................................................................................................... 9 2.1 About Madhya Pradesh ..................................................................................................................... 9 2.2 About MAP-IT .................................................................................................................................... 9 2.3 About this RFP ................................................................................................................................. 10 2.4 Objectives......................................................................................................................................... 10 2.5 Implementation model with Timelines ......................................................................................... 13 3 Scope of Work ..................................................................................................................................... 15 3.1 Development.................................................................................................................................... 15 3.1.1 Fact Finding and Requirement Gathering .................................................................................. 15 3.1.2 Unique designs for each 51 District Website ............................................................................. 15 3.2 Functional Requirement in Each District Website ....................................................................... 16 3.3 Non-Functional Requirement......................................................................................................... 21 3.4 State Data Center ............................................................................................................................. 22 3.5 Content Translation of English to Hindi and vice a versa ............................................................ 23 3.6 Content Population of Hindi & English Language......................................................................... 23 3.6.1 Content Collection from each district ..................................................................................... 23 3.6.2 Content Compilation ................................................................................................................ 23 3.6.3 Content Integration .................................................................................................................. 23 3.7 UAT ................................................................................................................................................... 24 3.8 Certifications.................................................................................................................................... 24 3.8.1 Safe to Host Certificate for each of the 51 websites from STQC / Cert-in empanelled agency................................................................................................................................................. 24 3.8.2 GIGW Compliance Certificate for each of the 51 websites from STQC................................. 24 3.9 Training & Handholding Support................................................................................................... 25 3.9.1Training & Handholding support at each district location .................................................... 25 3.9.10 AMC ......................................................................................................................................... 25 3.9.11 Centralized Dedicated Teams ............................................................................................... 26 3.10 Scope of maintenance support ..................................................................................................... 27 3.11 Deliverables ................................................................................................................................... 28 4 ELIGIBILITY CRITERIA .......................................................................................................................... 29 4.1 Bidder’s Eligibility Criteria for Development of 51 District websites......................................... 29 Page 3 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. 4.2 Technical Qualification Criteria: .................................................................................................... 30 4.3 Method of Evaluation: ..................................................................................................................... 32 5 Instruction to bidders: ........................................................................................................................... 32 5.1 Proposal Preparation .................................................................................................................... 32 5.1.1 Pre‐Qualification (PQ) and Technical Proposal ...................................................................... 33 5.1.2 Commercial Proposal ............................................................................................................ 34 5.2 Bid Security (EMD) & Security Deposit ................................................................................... 34 5.3 Compliance & Completeness of Response ............................................................................... 35 5.4 Signing of Communication to MAP_IT ..................................................................................... 35 5.5 Proposal Submission ................................................................................................................. 35 5.6 Amendment of Bid Document .................................................................................................. 36 5.7 Bid Validity................................................................................................................................. 36 5.8 MAP_IT’s right to terminate the process ................................................................................. 36 5.9 Disqualification of bids.............................................................................................................. 36 5.10 MAP_IT’s Rights to Accept/Reject any or all Proposals .............................................................. 37 5.11 Bid Prices ....................................................................................................................................... 37 5.12 Contract Finalization and Award Criteria ................................................................................... 37 5.13 Performance Security ................................................................................................................... 37 5.14 Prices .............................................................................................................................................. 38 5.15 Discounts, Levies, Freight etc. ...................................................................................................... 38 5.16 Language of Bids ........................................................................................................................... 38 5.17 Late Proposal ................................................................................................................................. 38 5.18 Modification & Withdrawal of Proposal ...................................................................................... 38 5.19 Resolution of Disputes .................................................................................................................. 39 5.20 Termination ................................................................................................................................... 39 5.21 Force Majeure ................................................................................................................................ 39 5.22 Notices ........................................................................................................................................... 40 6 Bid Evaluation...................................................................................................................................... 41 6.1 Bid Evaluation Committee ........................................................................................................... 41 6.2 Overall Evaluation ........................................................................................................................... 41 6.3 Evaluation of Pre‐Qualification and Technical Proposals ....................................................... 41 6.4 Commercial Proposal Evaluation ................................................................................................ 42 6.5 Commercial Bid Rejection Criteria........................................................................................... 42 Page 4 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. 6.6 Notification of Award to the Bidder ......................................................................................... 42 6.7 Award of Contract ..................................................................................................................... 42 6.8 Signing of Contract .................................................................................................................... 43 6.9 Discharge of Bid Security: ......................................................................................................... 43 6.10 Performance Security ................................................................................................................... 43 7 Payment ............................................................................................................................................... 44 8 Service Level Agreement ....................................................................................................................... 44 8.1 Category of SLRs .............................................................................................................................. 44 8.1.1 Deployment SLR ....................................................................................................................... 45 8.1.2 Operational SLR............................................................................................................................ 46 Annexure 1 ................................................................................................................................................. 47 Annexure 2 ................................................................................................................................................. 48 Annexure 3 .................................................................................................................................................. 51 Annexure 4 ................................................................................................................................................. 52 Annexure 5 ................................................................................................................................................. 52 Annexure 6 ................................................................................................................................................. 54 Annexure 7 ................................................................................................................................................. 55 Annexure 8 (a) ........................................................................................................................................... 56 Annexure 8 (b) ........................................................................................................................................... 57 Annexure ‐ 9: .............................................................................................................................................. 58 Annexure 10............................................................................................................................................... 59 Annexure - 11 ............................................................................................................................................ 60 Page 5 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. Acronyms BG Bank Guarantee EMD Earnest Money Deposit GoMP Government of Madhya Pradesh GoI Government of India IT Information Technology MAP_IT Madhya Pradesh Agency for promotion of Information Technology (Nodal Agency) RFP Request for Proposal STQC Standardization Testing and Quality Certification UAT User Acceptance Test O&M Operations and Maintenance GIGW Guidelines for Indian Government Websites PQ Pre‐Qualification PBG Performance Bank Guarantee CMS Content Management System SDC State Data Center ASP Application Service Provider SDC State Data Center Page 6 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. 1. Fact Sheet 1. Tender No. MAP_IT/Projects/GIGW_WS/2015/07 2. Name of the Work Design Development & Maintenance of Websites of 51 districts of MP. 3. Name of the issuer of this tender MAP_IT 4. Date of issue of tender document 21 Jan 2015 ( Sale of tender) 5. Last Date for sending Pre Bid Queries 04 Feb 2015 6. Date of Pre-Bid Meeting 05 Feb 2015 at 3:00 pm 7. Publishing response of Pre-Bid queries On or before 09 Feb 2015 8. Last Date for Submission of Bids 18 Feb 2015 till 5:00 pm through eProcurement portal only 9. Submission of EMD (offline) at MAP_IT Office 20 Feb 2015 till 3:00 pm 10. Date of Opening of Prequalification Bids 20 Feb 2015 at 3:00 pm 11. Date of Technical Presentations 27 Feb 2015 (subject to change owing to process delays, if any) 12. Date of Commercial Bid opening 02 March 2015 at 3:00 pm (subject to change owing to process delays , if any) 13. Place of opening of Commercial Bids MAP_IT , State IT Center , 47 A , Arera Hills , Bhopal , M.P. 14. Address of Communication Chief Executive Officer , MAP_IT , State IT Center , 47 A , Arera Hills , Bhopal , M.P. 15. Cost of Tender Document Rupees 5,000 (Five Thousand only) online through e-procurement portal. 16. Earnest Money Deposit (EMD) Demand Draft or Bank Guarantee of Rs.15,00,000 (Fifteen Lakhs only) in favor of MAP_IT, Bhopal to be submitted offline till Page 7 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. the time of opening of bid. 17. EMD Validity Period In case of Demand Draft 80 days and in case of Bank Guarantee 180 days from the date of bid submission. 18. Purchase of Tender Document Online through mpeproc.gov.in 19. Validity of Proposal 180 days from date of submission 20. Method of Selection QCBS Notes: 1. The date of opening of the commercial bids will be intimated only to the qualified bidders before the due date through Email, Telephone and website. 2. MAP_IT reserve the right to change any schedule of bidding process. Please visit MAP_IT website http://www.mapit.gov.in and http://www.mpeproc.gov.in mentioned in document regularly for the same. 3. Proposals must be received not later than time, date and venue as mentioned in the Fact Sheet. Proposals that are received after the deadline WILL NOT be considered in this procurement process. 4. The mode of submission of bid is only online through e-procurement portal (www.mpeproc.gov.in). No physical submission of the bids shall be entertained. 5. Any future Corrigenda/Information shall be posted only on our website www.mapit.gov.in and http://www.mpeproc.gov.in. 6. Rejected / disqualified bidders would only be intimated post final selection of successful bidder/ completion of Bid process. Along with such intimation, EMD retuning process would be initiated for disqualified bidders and the same would be affected within 30 days of issuing letter of intent to successful bidder. Page 8 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. 2 Invitation for Competitive Bidding 2.1 About Madhya Pradesh The geographical position of a country or a state goes a long way in impacting the course of historical events and also its economic development. It also influences the outlook of its citizens and their behavior. Madhya Pradesh occupying geographical the central position in the country, is veritably the heart of India. The State of Madhya Pradesh is centrally located and is often called as the "Heart of India". The State is home to a rich cultural heritage and has practically everything; innumerable monuments, large plateau, spectacular mountain ranges, meandering rivers and miles and miles of dense forests offering a unique and exciting panorama of wildlife in sylvan surroundings. Madhya Pradesh, in its present form, came into existence on November 1, 2000 following its bifurcation to create a new state of Chhattisgarh. The undivided Madhya Pradesh was founded on November 1, 1956.Madhya Pradesh, because of its central location in India, has remained a crucible of historical currents from North, South, East and West. The concept of District Governance has been implemented and District Planning Committees have been empowered to plan and execute development works. A system of village level governance, Gram Swaraj, has been put in place, from Jan. 26, 2001, under which Gram Sabhas have been bestowed with considerable powers for development of villages and welfare activities. Madhya Pradesh is the second largest Indian state in size with an area of 308,000 sq. kms. The Population (Census 2011) 7,25,97,565, Districts 51, Zila Panchayats - 51, Development Blocks 313, Janpad Panchayats - 313, Total villages 54,903 and Gram Panchayats 23,010 2.2 About MAP-IT MAP_IT is a government society which has been established to propel the growth of Information Technology (IT) in Madhya Pradesh and implement the State IT Policy. Accordingly the Society has the following objectives. To provide IT inputs to government departments/agencies and to assist them in computerization and networking. To co-ordinate with investors and industry, trade organizations and financial institutions in public and private sector so as to promote growth in the IT sector; To facilitate Human Resource Development in the field of IT in the Government; To facilitate use of Hindi language in IT related projects; To undertake any other function(s) as may be assigned by the State Government. Page 9 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. 2.3 About this RFP The primary objective of this document to select the agency for design , develop and maintain the websites of 51 districts of MP as per the standards & guidelines of the government of India. This will also facilitate implementation and presentation of a consistent and standardized user interface/ architecture and making all the district websites compliant to “Guidelines for Indian Government Websites”. Overviews of understanding of User’s requirements with highlighting the features which are to be excluded/included in modified website are given in this RPF document. The details of proposed solution and how the proposed solution will get implemented through various phases or activities are also mentioned. Further, the detailed information about total time & cost included in this project are also given in this document. 2.4 Objectives The core objectives of the project are: a. To develop consistent and standard look and feel for all district sites of the Madhya Pradesh. b. Ensure compliance with “Guidelines for Indian Government Websites (GIGW)” of all district websites. c. Integrate easy to use content management system for easily managing overall content of the website. d. Redevelopment of website as Bi-lingual with i.e. English & Hindi (Unicode compliance) Version and to ensure that Hindi content is universally accessible by using Unicode compliant font (The approval of translated content will be done by MAP_IT). e. Make it easy to use for citizens by providing latest updates, important events, etc. of all the districts on respective websites home page itself. f. Make it easy to use for citizens by providing within site search feature. g. Make site accessible on all platforms like windows, mobile phones, disabled specific devices. h. Provide information to citizens with minimum number of clicks. i. To get Safe to Host Certificate from cert-in empanelled auditor for all websites. j. To get browser independence/ device independence of all websites. k. To get GIGW Compliance Audit Certificate from STQC for all websites. Page 10 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. The list of districts is as follows. # 1) Division Indore 2) Ujjain 3) Gwalior 4) Chambal 5) Rewa 6) Shahdol 7) Sagar 8) Bhopal 9) Narmadapuram (Hoshangabad) 10) Jabalpur Districts Indore Dhar Khargone Badwani Jhabua Alirajpur Khandwa Burhanpur Ujjain Dewas Ratlam Shajapur Agar-Malwa Mandsaur Neemuch Gwalior Shivpuri Guna Ashok Nagar Datia Morena Sheopur Bhind Rewa Sidhi Singrauli Satna Shahdol Anuppur Umaria Sagar Damoh Panna Chhatarpur Tikamgarh Bhopal Sehore Raisen Rajgarh Vidisha Hoshangabad Harda Betul Jabalpur Katni Narsinghpur Page 11 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. Chhindwara Seoni Mandla Balaghat Dindori Page 12 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. 2.5 Implementation model with Timelines S.N. Activity / Task / Milestone 1 2 3 Project Start Sizing of the hardware and submit to competent authority Requirement Gathering and Planning ( to be completed by ASP – application service provider by interacting with Nodal agency and appointed core teams at each districts) Submission of requirement gathering documents & Approvals (These documents would form inputs to STQC compliance i.e. FRS/SRS/ design documents) Submission and approval of UAT Plan Website Design & Development ( including acceptance in line with UAT plan) CMS Development ( including acceptance in line with UAT plan) User Acceptance Testing ( minimum support manpower at divisional HQ – 10 no’s ( 1 at each divisional HQ)would have been deployed by this time along with minimum required manpower at Bhopal HQ as per clause 3.9.11 of this RFP) Hosting at staging server ( for security audit) Training (no. of batches per district/ no. of participants per batch would be mutually agreed between nodal agency and ASP (application service provider). This may impact training duration based on which subsequent project scope milestones date. The same would be re-appropriated if required. Security Testing by Cert‐in empanelled Agency Website Hosting at SDC and System Go‐Live STQC to be completed ( ASP – application service provider to book STQC testing slot at the beginning of the project to avoid any impact on project timelines) 4 5 6 7 8 9 10 11 12 13 Time of completion ( In Weeks) T T+2 T+3 T+ 6 T+8 T+ 22 T+ 22 T+22 T+24 T+26 T+28 T+30 Within three months of Go-Live. **‘T’ refers to project start date. This should be within 1 week of signing of Agreement. O&M Phase will start from the date of Go‐Live Date and will last for 4 years from the date of Go Live. Go Live – This means that all requirement gathering documents stand approved by Nodal Agency or core team appointed by nodal agency. This would also entail – development / UAT in line with approved FRS/SRS/Design documents. Lastly production deployment Page 13 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. complete in all respects (possible integration as advised by Nodal agency and security audit) would define Go live. Once this is achieved Nodal agency/ core teams appointed by nodal agency would give sign off for each website. Collective sign off date for all 51 websites would define start date of 4 years 0&M phase of this project. Above timelines are mentioned for Application Service Provider to perform various activities under given milestones. Time taken by MAP_IT for evaluation and approval of deliverables will be excluded from above timelines. Page 14 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. 3 Scope of Work Design, Development, and Maintenance of MP Districts websites for 51 districts and to provide and Maintenance support for 4 years. The below mentioned scope of work is indicative, the more elaborated scope will be based on AS-IS and To-Be study after discussion with each district nodal officer. 3.1 Development 3.1.1 Fact Finding and Requirement Gathering A high‐level analysis of processes has already been performed and Functional Requirements as envisaged for this project are described in this document. The Application Service Provider needs to Study these carefully and should consult with the concern district officials whenever necessary to obtain more details on the requirements of the project. It shall be the duty of agency to refine functional requirements as needed during requirement gathering exercise. The Application Service Provider shall prepare detailed requirement gathering documents ( for each district), for which the agency shall have a comprehensive discussion with each district officials and other stakeholders to ensure that each of the requirements mentioned in this RFP or identified during study is covered. After approval of requirement gathering documents by concerned officials at respective districts and from MAP_IT, the Application Service Provider will start Website and CMS Development. 3.1.2 Unique designs for each 51 District Website Design Structure 1. Need to submit at least 5 home page design layouts for approval at each district. 2. Unique architecture as per the requirement of district team 3. Homepage should be attractive and well-constructed, so that it makes a good first impression to all website visitors. 4. Homepage should clearly communicate the site's purpose, and show all major options available on the Web site. 5. A consistent page layout must be maintained throughout the site. 6. Most important elements should be visible on the first screen and should not go inside a scroll. The majority of the homepage should be visible ’above the fold,’ 7. While using National / State identity symbols like flags, national /State emblem etc. it must be ensured that the images are in a proper ratio and color. 8. Graphic elements like buttons and icons should be simple and their meaning and symbolism should be self-explanatory and relevant. 9. Where ever a graphic is used meaningful ‘alt text’ must be given. 10. There must be adequate color contrast between text and background. Page 15 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. 11. Use of image should be limited as Images increase downloading time and Images should only be used when it adds value to the content. Use of text rather than images should be considered for headings and website navigation. 12. Use of frames must be minimized as many search engines do not index framed web pages properly, however if frames are used each frame must be titled to facilitate frame identification and navigation. 13. Easy access to the homepage should be provided from every page in the site. Design Themes 1. Approved design should have at least 5 color themes and one high contrast color theme. 2. These color themes should follow and should be according to the international standards for different types of vision disabilities (e.g. color blindness etc.) Compatibility 1. The design of the website should be responsible so that it should adjust according to the screen size. 2. Design should be compatible to Laptop, desktop, Tablet PCs, Mobiles and hand held devices. 3. Design should be compatible with all the major browsers. 4. Design should not be font dependent. The content of the site should be readable with default standard fonts. 5. Font properties should be such that the text must be readable both in print and electronic format and the page must print correctly on A4 size paper. Scalability 1. Design interface should be easy to configure, customize and extend 2. Table-less HTML Design should be developed using 960 grid system. 3. Optimized compressed CSS and JS should be used. All the decorative images should be used from CSS. And to reduce the load time of page image sprite should be used 4. Any CSS or JQuery used in designing should be free from copyright content and will be with the name of department itself. 5. All styling should be handled through external style sheet. All the HTML tags should be styles through CSS, so that it should be uniformly consistent at each location where ever used. 3.2 Functional Requirement in Each District Website Role Based User Access 1. Each website should have an authenticated area from where authorized users can update the content of the website. 2. There can be n number of users to manage the content of the website. 3. Each user can have their different roles, authorization of role and responsibility of users can be configured from the content management system. Page 16 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. 4. The user authentication module should be available on district website and access right should be on role based. 5. Users can have contributor, moderator or approval role for a particular section of the Website. 6. No user can permanently delete the content from website. Only administrator can have the rights to permanently delete the content from the website. Content Management System (Bilingual) 1. Page Title: The related page title should be displayed on the page with related content. 2. Meta Descriptions: The every page of CMS has to have brief summary within the page. 3. Meta Keywords: Every page of CMS has facility to update Meta keywords for search engines. 4. Long Description: - Long description can be used for details description of a short description or as a main page. 5. Active/Inactive: - Menu can be set in active/ reactive mode as per the requirement of concern district administrator. 6. Sequence/ordering: Sequencing or ordering of links, sub links should be manageable by the authorized user. 7. Approval: - Based on Districts Administration the approvals can be set on concern user base. 8. Contents/ Image/PDF upload on website: Contents /Image/PDF can be uploading as required for any page of concern user. 9. New Flag: If any new menu/link/document title added in the website it should automatically show a new flag against the menu/link/document. Duration till the new flag should display will be configurable by the administrator. 10. Concept Place Holder: The concept place holder based on predefined content section includes editable content based on requirements of concern user. 11. Mobile/ tablet Option: The content Management system has to have facility to active every option for the mobile/ tablet and any other devices. 12. Any other based on concern district requirement Menu Management 1. Header Menu: - The GIGW based with complete options top header menu, new creation with concern page, Modification of Menu and Sub-Menu, edition of Menu and Sub-Menu related work dynamically. 2. Footer Menu: - The GIGW based with complete options footer menu, new creation with concern page, Modification of Menu and Sub-Menu, edition of Menu and Sub-Menu related work dynamically. 3. Quick Menu: - The GIGW based quick menu, and other link based menu automatically updated. 4. Important Link Menu: - The GIGW based with important link navigation from main website to other website/PDF and other can be generate/ edit and also modify. Page 17 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. 5. Site Map: - The GIGW guideline based sitemap can be generated automatically with crated links dynamically without manual intervention. Work Flows 1. Each content likely to be published on the websites should go through workflow process. The Workflow process can be 2-3 stage depending upon requirements. 2. Workflow process can be configurable and customizable at district level depending upon the hierarchy available to publish the content at each district. 3. At each stage of the workflow email alerts should be sent to the designated officer regarding the assigned tasks to them. Localization 1. Content management system should be Bilingual and support localization. 2. Language for Website will be English and Hindi. 3. Content management system should support Unicode, so that no font is required to browse the website for Hindi language. 4. Front-end of websites will have all the content including dynamic & static text in both the languages. Version History 1. CMS should have version management system. Each time publishing of content should create a version of the content. 2. Admin should have the facility to view all the versions and rollback the old content. 3. Version Number, publishing version major minor and keeping records up to max versions should be configurable. Archive System 1. Archive: - CMS should have an archival system. Each content going to publish on the website should have time stamp with publishing and archive. There should have facility to define content archive date as “Never Expire”. 2. Auto Archive: - CMS should automatically archive the content published on the website on reaching the content archive date and time. 3. Manual Archive: - CMS should have option to administrator to manually archive any content. 4. Republishing: - In case admin wants to republish the content from archive section then there should be facility for republishing the content. Search Features for each website 1. Each Website should have a keyword based full website content search for English and Hindi. 2. Bilingual search: User can search content within website in Hindi & English language. Page 18 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. 3. To search specific record each section/module should have parameterized search. Photo/Video/Audio gallery 1. Photo gallery: CMS have facility to create district based photo gallery with add new photo/ modify/ delete. Photo gallery will be album based. Photo Gallery should have the facility to set photo to album cover photo. System should be able to automatically create photos of 2-3 different sizes with required dimensions on uploading of photos. 2. Video gallery: CMS have facility to create district based video gallery with add new video/ modify/ delete. Video gallery should have facility to add embedded videos from YouTube etc. Video gallery should support all latest video formats. 3. Audio gallery: CMS have facility to create district based Audio gallery with add new audio/ modify/ delete. Should have the facility to listen audio online, download audio file etc. Audio Gallery should support all latest Audio formats. Document Management System 1. Documents: The documents/presentations can be uploaded such facility available with the archival options. 2. Circulars and Notices: The circulars and Notifications can be uploaded such facility available with the archival options. 3. Acts & Rules: The Acts and rules can be uploaded such facility available with the archival options. 4. Government Resolutions: The Government Resolutions can be uploaded such facility available with the archival options. 5. Schemes: The Scheme related document, detail about the scheme with form downloading option should be available on website. 6. Any other requirement based on concern district during the study phase. 7. Each document should have option to add/modify Title of the document, Publishing date, Expiry date and keywords etc. 8. Along with Each document there should have the facility to show size of the documents (xMB), Type of the document (doc, pdf etc.) Media Management System 1. News: The publishing of news by district public relations office Bilingual News can be add/edited, active/inactive mode, new flag for latest news to highlight. 2. Events: The events related information (before event and after event details) can be created/edited/ deleted with online system by the concern district administrator. 3. Press Release: Press Release related information can be created/edited/ deleted with online system by the concern district administrator. Page 19 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. Other Features a. Who is who: Based on information related to district can be uploaded information with photo, name, designation, contact No. and other information by district user. b. Images Banner: The only Home page banner can be uploaded with archive editable and changeable by concern district administrator. c. Contact Information: The district offices contact information with contact and postal details, should be manage online with editable facility. Search Engine Optimization & compliances features required 1. Page Title: Every page title reflects on the title bar of browser and helps to navigate as per Web Content Accessibility Guidelines (WCAG) compliance and Search engine optimization. 2. Page Heading: Every page heading reflect on the page and also to navigate as per Web Content Accessibility Guidelines (WCAG) compliance and Search engine optimization. 3. Meta description: Every page has related Meta description and also ensures compliance of mechanism to search engine optimization with both language’s (i.e. Hindi and English). 4. Meta Keywords: The Meta keywords based district, scheme and content available in page with both language’s (i.e. Hindi and English) as a mechanism for search engine optimization. 5. Search Engine friendly URLs: Each page should have unique and search engine friendly URL. Page name should be relevant to the Page content Usage Statistics The usage generator must allow comprehensive usage statistics to be gathered, including: Visitor’s Count – on the site, region wise statistics, most popular pages, daily usage Analytics reports and search engine usage. This information would allow the success of the site to be tackled, and any usability issues identified. Security Features The websites should have the following security features: 1. Compliance with Guidelines for Government of India Websites. 2. Free from OWASP Top 10, Vulnerabilities. 3. Captcha to be implemented to prevent bot attacks. 4. Protecting against DoS attack targeting application like locking of the application 5. Secure mechanism of changing the password in lost/forgotten scenario. Password policies should be applied. 6. Audit trail should be enabled on the website, so that the administrator can see the successful and unsuccessful logon, with time, IP attempts on the website. 7. Audit trail at administrator level should also be enabled. It should capture each activity done by each authorized users, IP address, Time stamp etc. to track that who, when and from where has done what changes in CMS. . Page 20 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. 8. Website should be able to generate email Alerts and also historical report in the security report viewable to the administrator containing the Time, IP address of attackers, the page under attack, and the parameter under attack with the attack values. The attacks may be identified by any change in the parameter value not available on the website. E.g. page.asp?parameter=2; If the value 2 gets changed to anything invalid number say N which does not produce proper view or it contains SQL Injection, XSS strings. 9. There should be a provision of blocking any IP or Network by assigning IP Address range from accessing the pages of admin module of the website; also the main website. So that identified attackers can be blocked. 10. The admin module, uploader module should be in separate folder so that HTTPS can be configured on the functionality that requires login action to be done. Administrator Panel should be secure enough. Other than username password there should be other secure means for login into admin panel. Onetime password and digital certificate based login facility can be provided. 3.3 Non-Functional Requirement 1. Scalability: The architecture is capable to take care of high volume critical traffic. It is possible to deploy the services of each layer (or a group of related layers) on multiple servers, or in a multi-threaded environment (possibly with automated routing or load-balancing). 2. Portability: The application components at each layer portable with minimal effort. 3. Expandability: It’s easy to extend the services provided at each layer or component level with minimal changes to other components – that is allowing easier development of new applications based on the existing components and layers. 4. Availability: The services at each layer allow for high availability. 5. Reliability: The data being transferred and the processing of the same is reliable. That is, persistence must be provided at each layer and each interface between layers. 6. Recoverability: The elegance with which the system recovers from failure. 7. Interoperability: Interoperability features permit the underlying disparate sub systems or external systems to work together seamlessly, while hiding much of the complexity required joining these pieces together. 8. Administrative & Management Capability: The services provided at each layer shall be easy to manage (with a clear interface for administration). Also, the Page 21 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. component must be able to interface with the standard monitoring tools available. 9. Security capability: Provides services to protect access to certain resources or information. 10. Network Load Balance and Cluster Support: Various hardware and software at each layer should be configured in a clustered environment to balance the load. 11. Disabled friendly: To restructure content of the website to make it disabled friendly so that information is easily accessible to them. Website should be keyboard friendly. 12. Skip to navigation: To navigate page directly to navigation by skipping header section. 13. Skip to content: To navigate page directly to navigation by skipping header section & menu 14. Font resizer: Options given for different sizes of font for old age/ low vision users 3.4 State Data Center 1. Server details will be taken by Application Service Provider in coordination with State Data Center. 2. Source Code and Database of all District website will be deployed by Application Service Provider on State Data center staging Server for security audit. 3. Digital Certificate for stating server will be taken by Application Service Provider in coordination with SDC Team 4. Installation of Digital Certificate will be carried out by the Application Service Provider. 5. Installation of all software related to installation will be the responsibility of Application Service Provider 6. Application Service Provider will be responsible for transferring the source code / database to production server. 7. If required Application Service Provider will have to visit State Data Center or District offices for making district website live. 8. Selected Application System provider would be expected to size hardware/networking/ storage required for project and submit to competent authority during 1-2 weeks from date of award of contract. However it is clarified Page 22 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. that these hardware are not required to be provided by the selected Application Service Provider. 9. The requirement of necessary licenses required for the hosting of the web sites at S.D.C. will be provided by the Application Service Provider. However it is clarified that these license are not to be procured by the selected Application Service Provider. 3.5 Content Translation of English to Hindi and vice a versa Application Service Provider will be responsible to do the translation of English content into Hindi Language and Hindi Content to English. Application Service Provider will be responsible for the translation work in coordination with the each district and the each district will need to cross check to ensure correctness of the content translated. District official of each district will coordinate for the proof reading. The final approval of the translated content will be taken by the MAP_IT by the Application Service Provider. 3.6 Content Population of Hindi & English Language Application Service Provider will ensure that each district website has all relevant content. As per the requirements of the concerned district. 3.6.1 Content Collection from each district Application Service Provider will be responsible for collecting the content from each district officials. 3.6.2 Content Compilation 1. Content received form each district will be restructured by Application Service Provider as per GIGW guidelines with consultation of district administration 2. Application Service Provider will provide the Meta data for each content page. 3. Application Service Provider will be responsible for providing description/alt text for images. 4. Application Service Provider will add/update the tabular content as per GIGW guidelines. 3.6.3 Content Integration Restructured content will be integrated/ uploaded into the newly developed each district websites as per user requirements. Page 23 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. 3.7 UAT 1. All defects found during review, acceptance testing shall be fixed to the satisfaction of the designated officer. 2. The website within the scope of work shall be as per specifications given. In case the whole website or any part thereof is found to be of inferior quality or not performing satisfactorily the same shall be developed or modified free of charge immediately. 3. All the expenses (stationary, postage, transport, accommodation etc.) shall be borne by Application Service Provider for UAT. 3.8 Certifications 3.8.1 Safe to Host Certificate for each of the 51 websites from STQC / Cert-in empanelled agency State data center requires security clearance certificate before hosting any website in its data center. Each District websites will be audited by Cert-in empanelled auditor and all the vulnerabilities will be fixed. Upon completion, security clearance certificate from cert-in empanelled auditor will be submitted by the Application Service Provider. All the expenses will be borne by Application Service Provider for cost of Audit, all efforts involved for security patching and coordination required with district officers and Auditing agency. 3.8.2 GIGW Compliance Certificate for each of the 51 websites from STQC GIGW Compliance Audit Certificate certifies that the website is developed as per Guidelines for Indian Government Websites (GIGW); is accessible to people with disability; and is adhering W3C’s WCAG Guidelines. a. Websites should be compliance to GIGW guidelines (Ref. Annexure – 11). Application Service Provider will submit the GIGW compliance certificate from STQC for each district websites to Respective designated officer. b. Application Service Provider will handle the entire process related to obtaining this certificate from STQC. c. Application Service Provider will prepare Website quality manual in Hindi & English (Ref. Annexure –10) for each district website on behalf of District. Coordination with each district officer for obtaining information related to policies, web information manager etc. will be done by Application Service Provider. d. All the expenses (stationary, postage, accommodation etc.) will be borne by Application Service Provider for cost of GIGW compliance Audit, all Page 24 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. e. f. g. h. i. j. k. efforts involved for making compliant and coordination required with district officers and Auditing agency. Development of the website including dynamic web content as per districts requirements. Designing and develop a Content Management System (CMS) tool on a WYSIWYG model with Role-based CMS control All pages will be indexed for full-text searches to the Search Results page. Data migration from existing system to new system. Should be connected with Google/Yahoo maps to enable search and sort option for scheduled events. Site should be search engine friendly. The district websites will integrate with CM dashboard, the hit count will be reflected on e-taal, there will be web services for data.gov.in. 3.9 Training & Handholding Support 3.9.1Training & Handholding support at each district location 1. Proper training has to be provided to Nominated District staff as well as the Nodal Agency Representatives who will operate the websites. 2. Training will be conducted at each district for district nodal officers. 3. All the stationary and Training material, user manuals in soft and hard copy will be provided by the Application Service Provider. 4. Onsite support to district team of officers at concerned district as per requirement through the support duration of 4 years. 5. The RCBC training centers of the Government of MP will be utilized for imparting training. 3.9.10 AMC The Application should provide maintenance support for 4 consecutive years with agreeable maintenance coverage and associated cost (ensuring 100% dedicated availability of minimum project manpower defined in RFP clause 3.9.11; hence we expect that this manpower would be costed for entire project duration including O&M phase). During maintenance period the Application Service Provider will submit a Support System (In Scope) – using SLA monitoring tools and generate monthly report about complaint lodged and resolution time to resolve the problem to MAP_IT concern project team on the first week of the next month. Software solution provider will also submit a performance review report on monthly basis with their own capability. Additionally ASP – application service provider would have to publish performance / data related reports from time to time as demanded by district core teams ( to publish Page 25 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. performance / dashboards at district level) / Nodal agency (to publish performance / dashboards at state level). 3.9.11 Centralized Dedicated Teams Selected Application Service Provider will be required to provide dedicated team as per team structure given below for 4 years for ongoing enhancement, maintenance and management of district web sites (ensuring 100% dedicated availability of minimum project manpower defined in RFP clause 3.9.11; hence we expect that this manpower would be costed for entire project duration including O&M phase) Application Service Provider will have to arrange its own infrastructure for the team within acceptable distance from the department location for smooth coordination with the department team. 3.9.11.1 Minimum required team Structure at HQ The following team will be stationed at Head Quarter up to the Go-Live period and also be available during 4 years O&M phase post Go live . Definition of GO live provided in RFP clause 2.5. Bidder is expected to submit detailed profile of project manpower in line with below job description. This would be reviewed by Nodal Agency and would have impact on Technical evaluation scores. Nodal agency has right to reject manpower if not found suitable through detailed profile submitted by the bidder without citing any reasons at their discretion. S. No. Resource Type Skill Set Required 1 Team Leader 2 Server / DBA Administrator 3 Senior Developer 4 UI Design Lead BE/B.Tech (Computer Science or IT) Masters in (Computer Science or IT) 8+ years of Experience, 3+ years in Managing IT Implementation projects Masters Degree in Computer Science or Engineering with 8+ years of experience with at least 5 years with DBMS Relevant Database certifications BE/B.Tech (Computer Science or IT) with 7+ years of Experience At least 4 years in Application Development BE/MCA./ Diploma in Graphics /Web Design Knowledge of current trends in visual design for web, mobile, desktop and tablet. 5+ years of Experience Exposure to Government Web designing preferred Page 26 of 66 No. Of Resource 1 1 2 1 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. 5 Graphics / Web Designer BE/MCA./ Diploma in Graphics /Web Design Knowledge of current trends in visual design for web, mobile, desktop and tablet. 6 Content Writer 3+ years of Experience Exposure to Government Web designing preferred Any graduate /Degree in Mass Communication with 2 years of Experience in technical content writing. 2 2 3.9.11.2 Dedicated Team at Divisional HQ Application Service Provider will depute onsite dedicated team of 10 developers one for each division at divisional HQ at 10 Locations throughout the support/AMC period (including above manpower too at Bhopal – HQ). Scope of onsite dedicated team at divisional HQ 1. Ongoing Content Management: - This dedicated team will carry out the content management activities in the district websites of their division. 2. User Coordination: - This team will coordinate with district team and HQ team for any further enhancement and updation issues. 3.9.11.3 Dedicated team at MAP_IT for the project maintenance support of 4 years. The aforesaid manpower as mentioned above would also be available ( hence to be costed by bidders for 55 months i.e. 7 months for Go live duration and 48 months for post Go live 4 year support/ O&M phase). However, successful bidder/ ASP (application service provider) is free to deploy additional manpower to meet the service level requirements and adherence to the scope of work of the project, if he thinks appropriate. But minimum required manpower should by default be part of project scope and hence commercials. 3.10 Scope of maintenance support 1. Application Service Provider will need to arrange own Modifications & Enhancements: Application Service Provider will be responsible for the modification and enhancement during the maintenance period. 2. Ongoing GIGW Compliance: In the support period Application Service Provider need to maintain all GIGW points and policies. 3. 24x7 Technical Assistance: Application Service Provider will be responsible for providing technical assistance to each district team. 4. Fixing Security Vulnerabilities whenever any issue is reported or in the case of cyber-attacks. 5. Onsite Training & Handholding of user representatives on Content Management System workflow on demand basis. Page 27 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. 6. Addressing Server related issues to ensure website uptime by coordinating, visiting with State data center. 7. Addressing Browser Compatibility related Issues to ensure smooth functioning of website on updated versions of all popular web browsers (browser independent). 8. Addressing Device Compatibility related Issues to ensure smooth functioning of website on all Personal Computers, Smart Phones, and Tablet PC’s and disabled specific devices (device independent). 9. Addressing Website Performance related issues to fix issues like no response, slow response, website crashing etc. 10. Rectification of bugs like content formatting issues, image placement, link mismatch etc. immediately after user request. 11. Minor Changes like changing static images, text, updating your privacy policy, site terms of use, disclaimers etc. 12. Addition of New District In case there is an addition of new district before the Go-Live then there will be no additional charges to be paid by Nodal agency to the Application Service Provider. However, if post Go-Live any new district is formed by state authorities then the development charges of the same would be as per quoted charges by the bidder. The O&M phase for such new district would commence from the date of production deployment of this website and span for 4 years as for original scope of the project. Contract in such case would be modified by adding addendum/annexure PBG would be defined based on commercials for this additional project scope. In event of new district being incepted post completion of original O&M phase of 4 years ( post Go live) , Nodal Agency would consider paying 10% additional cost to ASP – application service provider for such additional work. 3.11 Deliverables 1. Documentation covering User Interface Design, FRS, SRS and Technical Design Report (TDR) of planned website. 2. Newly developed websites (as per requirements stated above) along with source code and database with IPR. 3. Hardcopy & Soft copy of user manual for each district website 4. Onsite Training on administration, operation & maintenance of developed website at each District. Training Manual/ presentations would also form part of deliverables. 5. Security clearance certificate for each Website 6. Website Quality certificate from STQC for each Website 7. Website quality manual document as per the annexure 10 8. GIGW compliance sheet for each district as per annexure 11 9. The database backup and restoration process properly documented. 10. Test Report w.r.t. the following: a. Functionality Page 28 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. b. Compliance to WCAG 2.0 Level A c. Security All above deliverables would be approved by Nodal Agency/ Core district teams appointed by nodal agency/ statutory firms like service provider for security audit and STQC designated officer for STQC compliance. 4 ELIGIBILITY CRITERIA The bidder must possess the requisite experience, strength and capability in design, develop and maintain the web sites necessary to meet the requirements as described in the tender documents. The bidder must also possess the technical know-how sought by nodal agency, for the entire period of the contract. The bids must be complete in all respect and should cover the entire scope of work as stipulated in the Tender document. The invitation to proposal is open to all bidders who qualify the eligibility criteria as given below: 4.1 Bidder’s Eligibility Criteria for Development of 51 District websites Sr. No 1. Basic Requirements Legal Entity 2. Nature of Work 3. Bidder’s Turnover 4. Bidders Net worth Description The Bidder must be a company registered under Indian Companies Act 1956 or LLP Act 2008 or the Partnership Act 1932 (Any kind of consortium is not allowed), registered with the Service Tax Authorities and operating for the last Three years as of 31st March 2014. The company should be working in the area of Information Technology and should be a primary objective in its charter. Documents Required Certificates of incorporation / Registration Certificate/ Service Tax Registration Certificates of incorporation / Registration along with MOA-AOA/ By-Laws stating nature of business The bidder should have a minimum Annual Average turnover of Rs.6 crore (Rs. Six Crore) in the last three financial years (FY 11-12, FY12-13, FY13-14) Audited Financial Statements. The bidder should have positive Net Worth in each of the last three CA Certificate (Also fill Annexure Page 29 of 66 (Also fill Annexure 5) Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. 5. Bidder’s Experience 6. Black listing / Terminations 7. Registrations 8. Quality Certification 9. IT Manpower 10. GIGW Experience 11. Safe to Host years (FY 11-12, FY12-13, FY1314) The bidder must have themselves developed at least 10 website for government/PSU/ Autonomous Bodies of minimum value of Rs. 10 lakh each in last 3 years A self-certified letter by the authorized signatory of the bidder that the bidder has not been blacklisted by any Central / State Government (Central/State Government and Public Sector) The bidder should have at least the followings Registrations: 1. Service Tax Registration 2. PAN Card 3. PF The bidder must have at least SEI CMMI Level 3 Certification Bidder should have at least 50 Dedicated IT resource on its payroll As the task involve development of website as per GIGW, the bidder should have either obtained Capability Approval Certification from STQC or Website Quality Certificate for any of the website As the website will be hosted on Govt. Server, the bidder should have experience of getting the website Audited from CERT-IN Empanelled vendors. Attach copies of at least 10 Security Audited Certificates in last 3 years 5) Copies of the Work order along with successful and with STQC Certificates. (Also fill Annexure 8(a)) Self-Certification on company’s letterhead (as attached letters) (Also Annexure 6) Copies of relevant Registrations Valid Copy of Certification HR declaration on bidder’s letterhead Copy of the Certification Copies of 10 such Security Audit Certificates (Also fill Annexure 8(b)) 4.2 Technical Qualification Criteria: a) Technical Proposal for only those Bidders who have been found to be in compliance with the Eligibility Criteria mentioned above would be considered for further evaluation. Page 30 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. b) The Technical Evaluation Committee based on technical evaluation framework mentioned shall evaluate each proposal and allot technical score as per the Technical criteria mentioned below. Sr. No 1. Description 2. 3. 4. 5 6 Maximum Score Supporting Document Bidder’s Turnover: The bidder should have a minimum Annual Average turnover of in the last three financial years 6 Cr. to 7.5 Cr. = 11 Above 7.5 Cr. and below 10 Cr. = 13 10 Crore and above = 15 Bidder’s Experience : The bidder must have themselves developed websites for government /PSU/ Autonomous Bodies of minimum value of Rs. 10 lakh each, in last 3 years 10 - 15 = 11 Above 15 and below 20 = 13 20 and above =15 IT Manpower :Bidder should have Dedicated IT resource on its payroll 50 to 75 = 11 Above 75 and below 100 = 13 100 and above = 15 Safe to Host: As the website will be hosted on Govt. Server, the bidder should have experience of getting the website Audited from CERT-IN Empanelled vendors/ STQC compliance in last 3 years 10 to 15 = 11 Above 15 and below 20 = 13 20 and Above =15 Quality of Manpower proposed ( RFP clause 3.9.11) 15 Audited Financial Statements. 15 Copies of the Work order along with successful and with STQC Certificates 15 HR declaration on letterhead 15 Copies of Security Audit Certificates 15 Details of Manpower Technical Presentation / Solution Evaluation by Nodal Agency/ capability demonstration of bidder Total 25 Technical Presentation Page 31 of 66 100 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. Bidders who score a Technical bid score of 70 or more, would be qualified for the financial bid evaluation process. 4.3 Method of Evaluation: Only the bidders, who score a Technical bid score (Tb) of 70 (Seventy) or more, they will qualify for the financial bid evaluation. After the Technical evaluation, the evaluation committee will evaluate each of the Technically Qualified bidders’ response on the basis of technical and commercial parameters. The weightage of the technical and commercial parameters will be in the ratio of 70:30 respectively. For calculation of the combined Technical and Price Score of all bidders, following formula will be used: Total Score = [(Technical Score x 0.70) + ((LP/OP x 100) x 0.30)] Where LP is the Lowest Price offer of the Technically Qualified Bidders and OP is the Offer Price of the bidder being evaluated. Bidder scoring highest “Total Score” will be given highest priority and will be selected. 5 Instruction to bidders: 5.1 Proposal Preparation Bidder is expected to examine all instructions, forms, terms and requirements in the RFP document and prepare the proposal accordingly. Failure to furnish all information required by the RFP document or submission of a proposal not substantially responsive to the RFP document in every respect may result in the rejection of proposal. The MAP_IT will be referred as the nodal agency. Pre-Bid Meeting & Clarifications Nodal Agency (MAP_IT) will host a Pre‐Bid Meeting as per the schedule given in this RFP. It is not mandatory for all bidders to attend this meeting. All those who have obtained bidding document can participate in pre‐bid meeting to seek clarification on the bid if any. Bidders shall submit their queries in writing as per the stipulated timelines through prescribe format only on email Info@mapit.gov.in and pallava.s@semt.gov.in. Page 32 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. Pre-Bid Format The proposals should be submitted in two parts as mentioned in the following sections:‐ 5.1.1 Pre‐Qualification (PQ) and Technical Proposal Along with other documents, following documents shall be a part of PQ and Technical Proposals: ‐ A. Check List as per Annexure 1. B. Tender Fees (non‐transferable) of Rs. 5,000 (Five Thousand) o n l i n e t h r o u g h e Procurement portal. C. Covering letter on the bidder’s letter‐head as per Annexure 2. D. General information and EMD details and scan copy of EMD as per Annexure 3. E. Declaration that the bidder is not black listed as per Annexure 4. F. Bidders Financial Information as per Annexure 5. G. Details of manpower as per Annexure 6. H. Power of attorney as per Annexure 7 I. Project details as per Annexure 8(a) & 8(b). J. Certificate of Incorporation if any or relevant registration documents. K. Audited annual financial results (balance sheet and profit & loss statements) of the bidder for the last three financial years. L. Client Reference list (similar domain as per the requirements in this RFP). M. Permanent Account Number (PAN) from Income Tax authorities of bidder along with certified photocopy. N. Service Tax Details of bidder. O. Other documents as mentioned in the Eligibility Criteria section of this document. Page 33 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. Technical Presentation: As a part of technical evaluation the PQ qualified bidders would be invited for a technical presentation before the evaluation committee the purpose of this presentation is to facilitate committee members to effectively comprehend the bidder’s capability and compliance on technical evaluation parameter. In the technical presentation the bidders are expected to demonstrate the approach, methodology, team composition, training plans, adherence to time lines, and strategy including of O & M phase. After the technical evaluation is completed, Nodal Agency (MAP_IT) shall specify the date, time and location for opening the Financial Proposals, if there is a variation in the aforesaid dates as mentioned in the table. Evaluators of Technical Proposals shall have no access to the Financial Proposals until the technical evaluation is concluded and the same is approved by the appropriate committee. 5.1.2 Commercial Proposal The commercial proposals should be submitted as per the format of Commercial Bid as per Annexure 9. 5.2 Bid Security (EMD) & Security Deposit a. The bidder shall furnish a bid security (EMD) of Rs. 15,00,000/‐ (Rs Fifteen lakh only) in Indian rupees in the form of a Demand Draft or Bank Guarantee issued by a Scheduled/ Nationalized Bank in favor of MAPIT Bhopal payable at Bhopal. EMD is to be submitted offline at MAP_IT office, after submission of bids online, and before opening of bid. In case bidders representative is willing to participate in bid opening process, it is advised to bring original EMD/DD before opening of bid and submit it directly to Tender Opening Committee offline. b. An envelope containing EMD to be super scribed as “EMD for RFP for Design Development and Maintenance of 51 Districts website of MP”. The envelop is to be submitted physically at MAP_IT office State IT Center 47 A , Arera Hills Bhopal Madhya Pradesh before the time of opening of bid. c. The EMD shall be valid for at least 80 days in case of DD and 180 days in case of Bank Guarantee from the date of submission of proposal. No interest shall be payable on Bid Security under any circumstances. d. Unsuccessful Bidder’s Bid security shall be discharged or returned within 30 (thirty) days of expiration of the period of proposal validity prescribed by the Nodal Agency (MAP_IT) or after awarding tender to successful Bidder. Page 34 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. e. The successful Bidder’s EMD shall be discharged upon the signing of agreement by the Bidder. f. The Bid security will be forfeited at the discretion of Nodal Agency (MAP_IT ) on account of one or more of the following reasons‐ i. The Bidder withdraws its Proposal during the period of proposal validity ii. Bidder does not respond to requests for clarification of its proposal iii. In case of a successful Bidder, the said Bidder fails‐to sign the Agreement in time. g. The bidder have to submit the requisite Performance Security/Security deposit @10% of the total value of contract in the form of Bank Guarantee or DD shall be valid for a period of 3 months beyond the date of completion of all contractual obligations of supplier. 5.3 Compliance & Completeness of Response Bidders are advised to study all instructions, forms, terms, requirements and other information in the RFP document carefully. Submission of bid shall be deemed to have been done after careful study and examination of the RFP document with full understanding of its implications. The response to this RFP should be full and complete in all respects. Failure to furnish all information required by the RFP documents or submission of a proposal not substantially responsive to the RFP documents in every respect will be at the bidder's risk and may result in rejection of its proposal and forfeiture of the bid EMD. The RFP Document is not transferable to any other bidder. 5.4 Signing of Communication to MAP_IT All the communication to Nodal Agency (MAP_IT) including this RFP and the bid documents shall be signed on each page by the authorized representative of the bidder and authority letter should be attached with the bid. 5.5 Proposal Submission The bidder is responsible for registration on the e-procurement portal (www.mpeproc.gov.in) at their own cost. The bidders are advised to go through the eprocurement guidelines and instructions, as provided on the e-procurement website, and in case of any difficulty related to e-procurement process, may contact the helpline number 18002588684. The Bidder shall submit the proposals online as described below- a. Proposal that are incomplete or not in prescribed format may be rejected. b. The PQ and Technical Proposal and the Financial proposal should be submitted only through the e- procurement Portal. c. The financial Bid should be exclusive of all taxes and inclusive of all related accessories, Driver Software, Operating Manuals, Forwarding, Freight, and Page 35 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. Installation charges at sites and Warranty etc. Price shall remain fixed for a period of project duration from the date of Notification of award. d. Conditional proposals shall not be accepted on any ground and shall be rejected straightway. If any clarification is required, the same should be obtained before submission of the bids. e. Bidders are advised to upload the proposals well before time to avoid last minute issues. f. The bid has to be submitted only through online through www.mpeproc.gov.in website. No physical submission of bids would be acceptable. 5.6 Amendment of Bid Document At any time prior to the deadline for submission of bids, Nodal Agency (MAP_IT) for any reason, whether at its own initiative or in response to a clarification requested by a prospective bidder, may modify the bid documents by amendment. Any such communication shall be posted on w w w . e p r o c . g o v . i n a n d Nodal Agency (MAP_IT) website and bidders are requested to visit the website for updates. 5.7 Bid Validity All the bids must be valid for a period of 180 days from the last date of submission of the RFP for execution of Contract Agreement. However, the quoted rates should be valid for the initial/ extended period of the contract from the effective date of the Contract Agreement. No request will be considered for price revision during the contract period. 5.8 MAP_IT’s right to terminate the process Nodal Agency (MAP_IT) may terminate the RFP process at any time and without assigning any reason. Nodal Agency (MAP_IT) makes no commitments, express or implied, that this process will result in a business transaction with anyone. This RFP does not constitute an offer by Nodal Agency (MAP_IT). 5.9 Disqualification of bids Nodal Agency (MAP_IT) may at its sole discretion and at any time during the processing of tender, disqualify any bidder from the tendering process if the bidder has: i) Submitted the tender after the prescribed date and time of submission of bids. ii) Made misleading or false representations in the forms, statements and attachments submitted. iii) If found to have a record of poor performance such as abandoning works, not properly completing the contract, inordinately delaying completion, being involved in litigation or financial failures, etc. Page 36 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. iv) Failed to provide clarifications related thereto, when sought. v) Conditional bids will be summarily rejected. vi) Applicants who are found to canvass, influence or attempt to influence in any manner the qualification or selection process, including without limitation, by offering bribes or other illegal gratification, shall be disqualified from the process at any stage. 5.10 MAP_IT’s Rights to Accept/Reject any or all Proposals Nodal Agency (MAP_IT) reserves the right to accept or reject any proposal, and to annul the bidding process and reject all bids at any time prior to award of contract, without thereby incurring any liability to the affected bidder or bidders or any obligation to inform the affected bidder or bidders of the grounds for Nodal Agency i.e. MAP_IT’s action. 5.11 Bid Prices The bidder shall express their bid prices using the Commercial Bid Format provided in the bidding documents as Annexure 9. All costs and charges related to the bid shall be expressed in Indian Rupees. Prices indicated in the Price Schedule shall be entered in the following manner: ‐ The Prices quoted by the bidder shall remain fixed during the entire period of contract and shall not be subject to variation on any account. A bid submitted with an adjustable price quotation will be treated as non‐responsive and rejected. The prices quoted by the bidder shall be in sufficient detail to enable the Purchaser to arrive at the price of the services offered. 5.12 Contract Finalization and Award Criteria The notification of the award shall be followed by signing of the agreement. The signing of agreement will amount to award of contract and bidder will initiate the execution of the work as specified in the agreement. At the same time as N o d a l Agency ( M A P _ I T ) notifies the successful bidder that its bid has been accepted, Nodal Agency ( M A P _ I T ) will send the bidders the Performa for contract, incorporating all agreements between the parties. Within 15 days of receipt of the contract, the successful Bidder shall sign and date the contract and return it to MAP_IT. 5.13 Performance Security The Bidder shall at his own expense will deposit within Fifteen (15) working days of the date of notice of award of the contract or prior to signing of the contract, whichever is earlier, an unconditional and irrevocable Performance Bank Guarantee Page 37 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. (PBG) or DD from a Scheduled/nationalized Bank acceptable to MAP_IT, payable on demand, for the due performance and fulfillment of the contract by the bidder. This PBG/DD shall be for an amount equivalent to 10% of value of contract. All charges whatsoever such as premium, commission, etc. with respect to the PBG/DD shall be borne by the bidder. The PBG shall be valid till the end of three months after the expiration of contract period and should be in the standard format prescribed by Reserve Bank of India. No interest will be payable on security deposit. 5.14 Prices Price shall remain fixed for entire period from the date of Notification of award. There shall be no increase in price for any reason whatsoever and therefore no request for any escalation of the cost / price shall be entertained. Price shall be exclusive of all taxes. 5.15 Discounts, Levies, Freight etc. The Bidders are informed that discount, if any, should be merged with the quoted prices. Discount of any type, indicated separately, will not be taken into account for evaluation purposes. The Bidders should also take into account all levies, freight, insurance etc. The price quoted should be inclusive of all levies, freight, insurance etc. Freight, levies, etc. of any type, indicated separately, will not be taken into account for evaluation purposes. 5.16 Language of Bids All Proposals, correspondence and documents related to proposals, shall be written in the English language. Supporting documents and printed literature furnished by the Bidder may be in another language, provided they are accompanied by an accurate translation of the relevant passages in English language. 5.17 Late Proposal The bidder will not be able to submit the proposals after final submission date and time is over. The physical document of proposal, as described in RFP, received by the MAP_IT after final submission date and time of proposal prescribed in the RFP document may not be considered and the entire proposal may be rejected. The EMD of such proposals will be returned to the Bidder. 5.18 Modification & Withdrawal of Proposal The Bidder is not allowed to modify its proposal subsequent to the final submission of proposals. The Bidders cannot withdraw the proposal during the period between Page 38 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. the last date for receipt of proposals and the expiry of proposal validity period specified in the RFP. A withdrawal of proposal during proposal validity period may result in the forfeiture of its EMD from the Bidder. 5.19 Resolution of Disputes MAP_IT and the successful bidders shall make every effort to resolve amicably by direct informal negotiation, any disagreement or dispute, arising between them under or in connection with the contract. Any dispute or difference whatsoever arising between the parties to this Contract out of or relating to the meaning, scope, operation or effect of this Contract or the validity of the breach thereof, which cannot be resolved, shall be referred to a sole Arbitrator to be appointed by mutual consent of both the parties herein. If the parties cannot agree on the appointment of the Arbitrator within a period of one month from the notification by one party to the other of existence of such dispute, then the Arbitrator shall be nominated by the Secretary, Law Department, Government of Madhya Pradesh (“Law Secretary”). The provisions of the Arbitration and Conciliation Act, 1996 will be applicable and the award made there under shall be final and binding upon the parties hereto, subject to legal remedies available under the law. Such differences shall be deemed to be a submission to arbitration under the Indian Arbitration and Conciliation Act, 1996, or of any modifications, Rules or re-enactments thereof. The Arbitration proceedings will be held at Bhopal, Madhya Pradesh, India. All legal disputes are subject to the jurisdiction of Courts at Bhopal only. 5.20 Termination A Party, without prejudice to any other remedy for breach of Contract, may terminate this Contract in whole or in part by giving 30 days advance notice; if the other Party commits a material breach of the Contract and fail to rectify it after being granted a reasonable cure‐period to rectify the defect. In the event of termination, MAP_IT shall pay all amounts due from its side for the products delivered and services performed by the Bidder till the date of termination. The Bidder shall continue performance of the contract to the extent not terminated. 5.21 Force Majeure The Bidder shall not be to liable for forfeiture of its performance security, liquidated damages, or termination for default if and to the extent that its delay in performance or other failure to perform its obligations under the Contract is the result of an event of Force Majeure. For purposes of this Clause, “Force Majeure” means an event beyond the control of the Bidder and not involving Bidder’s fault or negligence and not foreseeable. Such events may include, but are not restricted to, acts of the Client Page 39 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. in its sovereign capacity, wars or revolutions, fires, floods, epidemics, quarantine restrictions, and freight embargoes, act of god, riots, strikes etc. If an event of Force Majeure continues for a period of ninety (90) days or more, the parties may, by mutual agreement, terminate the Contract without either party incurring any further liabilities towards the other with respect to the Contract, other than to effect payment for goods/services already delivered or performed. 5.22 Notices Any notice given by one party to the other pursuant to this contract shall be sent to the other party in writing or by email or facsimile and confirmed in writing to the other party’s last known address. A notice shall be effective when delivered or tendered to other party whichever is earlier. Page 40 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. 6 Bid Evaluation 6.1 Bid Evaluation Committee The Bid Evaluation Committee constituted by MAP_IT shall evaluate the tenders. The decision of the Bid Evaluation Committee in the evaluation of the PQ and Technical and Commercial bids shall be final. No correspondence will be entertained outside the process of negotiation/ discussion with the committee. 6.2 Overall Evaluation 6.3 Bid Evaluation Committee will evaluate and compare the bids determined to be substantially responsive. It is Bid Evaluation Committee’s intent to select the proposal that is most responsive to the project needs and each proposal will be evaluated using the criteria and process outlined in this section. PQ & Technical bids shall be examined by the Bid Evaluation Committee with respect to compliance, completeness and suitability of the proposal to the project and only the bids which are in compliance to the requirements mentioned in the RFP shall be considered as technically qualified. Total bid evaluation: Only the commercial bids of those bidders qualified in the PQ & Technical evaluation shall be opened. Commercial bids of the other bidders will not be opened. The evaluation shall be strictly based on the information and supporting documents provided by the bidders. It is the responsibility of the bidders to provide all supporting documents as listed in Forms necessary to fulfil the mandatory eligibility criteria. Evaluation of Pre‐Qualification and Technical Proposals Pre ‐ qualification bid documentation shall be evaluated as under: 1. The Bid Evaluation Committee will check if the bidder has deposited the EMD along with the PQ and Technical Proposal and the same are found to be in order. 2. The documentation furnished by the bidder will be examined prima facie to see if the Company’s capacity, skill base and other Bidder attributes as claimed therein are consistent with the needs of this project. 3. MAP_IT may ask bidder(s) for additional information, and/or arrange discussions with their professional, technical faculties to verify claims made in bid Page 41 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. documentation. If the bidder fails to submit the additional supporting documents, the PQ bid shall be rejected. 4. The bidders’ PQ and technical proposal proposed in the bid document shall be evaluated as per the requirements specified in the RFP and adopting the evaluation criteria spelt out in this document. The Bidders are required to submit all required documentation in support of the evaluation criteria specified (e.g. detailed project citations and completion certificates, client contact information for verification, profiles of project resources and all others) as required for technical evaluation. Bidder is required to submit documentary proof of either Purchase Order/Agreement/ Completion Certificates, detailing Scope of Work, Timelines, etc. or relevant documents. MAP_IT reserves the right to take the decisions of whose commercial bids are to be opened. 6.4 Commercial Proposal Evaluation 1. The Commercial Bids will be opened, in the presence of Bidders’ representatives (Maximum two for each bidder). The Bidder’s representatives who are present shall sign a register evidencing their attendance. 2. The Commercial Bid of only technically qualified bidders will be opened. Those technically qualified bidders shall be termed as Substantially Responsive. The decision of the MAP_IT in this regard shall be final. 3. The name of Bidder, Bid Prices, Discount, etc. will be announced at the meeting. 6.5 Commercial Bid Rejection Criteria 1. Incomplete Price Bid 2. Price Bids that do not conform to the Tender’s price bid format 6.6 Notification of Award to the Bidder Before the expiry of the period of validity of the proposal, the MAP_IT shall notify the successful Bidder in writing by registered letter or by fax, that its bid has been accepted. The Bidder shall acknowledge in writing receipt of the notification of award and will send his acceptance to enter into agreement within seven (7) days. 6.7 Award of Contract A contract will be awarded by MAP_IT to the responsive Bidder whose Bid conforms to the requirements and represents the best value to the project, price and other factors considered. Evaluations will be based on the Bids, and any additional information requested by the MAP_IT. Page 42 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. 6.8 Signing of Contract The signing of agreement will amount to award of contract and bidder will initiate the execution of the work as specified in the contract/agreement. If the bidder refuses to accept the award within one week and disinclines / or neglects the signing the contract agreement and does not offer to sign the agreement immediately after one week of receipt of letter of intent and does not sign the contract agreement within a fortnight, the MAP_IT may forfeit the bid security of the bidder. 6.9 Discharge of Bid Security: Upon the successful signing of the agreement, MAP_IT shall promptly request the Bidder to provide performance security. On receipt of the performance security, the bid security will be released. 6.10 Performance Security 1. Within 15 days of notification of award, the Selected Bidder shall furnish performance security equal to 10% of bid value, valid up to 3 months after the date of completion of the project term that includes 4 years maintenance period after ‘Go Live’ of the project. 2. The proceeds of the performance security shall be payable to the MAP_IT as compensation for any loss (es) resulting from the failure of the Bidder to meet out its obligations under the Contract. 3. The performance security shall be furnished in the form of an unconditional and irrevocable and Bank Guarantee/DD for Contract Performance of the sum equivalent to 10% of the contract value in a form and manner acceptable to the MAP_IT which would remain valid until such time and be renewable as may be stipulated by the MAP_IT. Page 43 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. 7 Payment Payment shall be made against Invoices duly certified by MAP_IT official. All taxes deductible at source, if any, at the time of release of payments, shall be deducted at source as per current rate while making any payment. Payment would be made as per the following schedule: ‐ % of Total Contract Value 25% Milestones After submission of requirement gathering documents by ASP Approval of same by MAP_IT. 25% Design submission and approval. 24% Completion of UAT 10% Go Live including security audit. ** 16% Amount would be paid for 4 years Maintenance & Support services in 16 equal quarterly installments (would start from the start of first months of Go Live Certificate). **The Co-Hosting at SDC would be completed post security audit. The STQC compliance is to be completed within first three month of operation and maintenance phase or as per actual time required by STQC. 8 Service Level Agreement The purpose of this Service Level Requirements (hereinafter referred to as SLR) is to clearly define the levels of service which shall be provided by the Application Service Provider to the MAP_IT for the duration of this contract. 8.1 Category of SLRs This SLR document provides for minimum level of services required as per contractual obligations based on performance indicators and measurements thereof. The Application Service Provider shall ensure provisioning of all required services while monitoring the performance of the same to effectively comply with the performance levels. The services provided by the Application Service Provider shall be reviewed by the MAP_IT that shall: a) Regularly check performance of the Application Service Provider against this SLR. Page 44 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. b) Discuss escalated problems, new issues and matters still outstanding for resolution. c) Review of statistics related to rectification of outstanding faults and agreed changes. d) Obtain suggestions for changes to improve the service levels. The SLR has been logically segregated in the following categories: i. Deployment SLR - SLR is applicable as per the scope for development, deployment. ii. Operational SLR – SLR applicable after the acceptance of the website and the entire support period of the project. 8.1.1 Deployment SLR S.N. Deployment SLR Component Sizing of the hardware and submit to competent authority Baseline T T+2 2. Requirement Gathering and Planning T+3 3. Submission of requirement gathering T+ 6 and approvals 4. Submission and approval of UAT Plan T+8 5. Website Design & Development T+ 14 6. CMS Development T+ 18 7. User Acceptance Testing T+22 1. Page 45 of 66 Value of Penalty Maximum 0.25% of the total project cost (applicable in case of greater than 15% deviation from mentioned timelines excluding reasons not within control of Application Service Provider) post due diligence and mutual agreements amongst nodal agency and Application Service Provider Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. 8. Hosting at staging server T+24 9. Training T+26 10. Security Testing by Cert‐in empanelled Agency T+28 11. Website Hosting at SDC and System Go‐Live T+30 12. STQC to be completed. Within three months of Go-Live. 8.1.2 Operational SLR The monitoring tools for measuring the performance (below mentioned parameters) of the application will be provided by the Application Service Provider. Performance of the website Response Time of the Dynamic web pages Static web pages Report generation Database level integration ( execution of web service/ API ) for procuring data from external database and publishing on the district websites Website backup High Performance >=6 sec Low Performance >10 sec >=3sec < 5 sec > 6 sec <=500records > 500 records accep elapsed time >=20 seconds acceptable elapsed time 10 to 15 seconds Batch job execution to Batch job execution to consume <=30 minutes with consume >30 minutes with <=50% CPU utilization on the >= 75% CPU utilization on server the server Batch job execution to consume <=40 minutes with <=50% CPU utilization on the server Page 46 of 66 Batch job execution to consume >40 minutes with >=75% CPU utilization on the server Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. Annexure 1 CHECK LIST S.N. Please Tick () compliance (Yes/No) for the following I The Technical & Commercial Bids are as per tender document Ii General Terms & Conditions will be followed Iii Scope of work/Terms of reference will be totally covered Iv Covering letter as per the format V General information and EMD details Vi Declaration that the bidder is not black listed Vii Declaration Letter of firm/companies/partnership deeds. Viii Details of Manpower Ix Power of Attorney X Project Details Xi Commercial bid Format Page 47 of 66 Yes No Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. Annexure 2 Bid Covering Letter Date: ……………………………………… Reference No: …………………………. From: ………………………………………. (Name of Company) ……………………………………… … (Address of Company) Tel: ……………………. Fax…………………………… E-mail address: …………………………………….. To The CEO MAP_IT 47 A, Arera Hills State IT Center Bhopal Sub: Response to Tender Document No …………………….. Dated ……………………….. for Design Development and maintenance of websites of 51 districts of MP. Dear Sir, We, the undersigned ……………………………….(Company Name) having read, examined and understood in detail the Tender Document hereby submit our response to Tender Document. We confirm that in response to the aforesaid Tender Document, we have not submitted more than one response to Tender Document. We are submitting application for the Design Development & Maintenance of Websites of 51 districts of GoMP. 1. We give our unconditional acceptance to the Tender Document, dated ………………. issued by MAP_IT. In token of our acceptance to the Tender Document, the same have been initialed by us and enclosed with the response to Tender Document. 2. We have submitted the EMD of Rs fifteen lakh be in form Demand Draft or Bank Guarantee, issued by a Scheduled / Nationalized Bank in India, in favour of MAP IT payable at Bhopal. Page 48 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. 3. We have submitted our response to Tender Document strictly as per Formats of this Tender Document, without any deviations, conditions and without mentioning any assumptions or notes in the said Formats. 4. We hereby unconditionally and irrevocably agree and accept that the decision made by MAP_IT in respect of any matter regarding or arising out of the Tender Document shall be binding on us. We hereby expressly waive and withdraw any deviations and all claims in respect of this process. 5. Familiarity with Relevant Indian Laws & Regulations: We confirm that we have studied the provisions of the relevant Indian laws and regulations as required to enable us to submit this response to Tender Document, in the event of our selection as Successful Bidder. 6. We are enclosing herewith our response to the Tender Document with formats duly signed as desired by you in the Tender Document for your consideration. 7. It is confirmed that our response to the Tender Document is consistent with all the requirements of submission as stated in the Tender Document and subsequent communications from MAP_IT. 8. The information submitted in our response to the Tender Document is correct to the best of our knowledge and understanding. We would be solely responsible for any errors or omissions in our response to the Tender Document. 9. We confirm that all the terms and conditions of our Bid are valid up to ….. for acceptance (i.e. a period of 180 days from the date of opening of tender). Contact Person Details of the representative to be contacted by MAP_IT are furnished as under: Name Designation Company Address Phone Nos. Mobile Nos. Fax Nos. E-mail address : ………………………………… : ………………………………….. : ………………………………….. : ………………………………… : ………………………………. : ………………………….. : ………………………………………….. : …………………………….. 10. We have neither made any statement nor provided any information in this Bid, which to the best of our knowledge is materially inaccurate or misleading. Further, all the confirmations, declarations and representations made in our Bid are true and accurate. In case this is found to be incorrect after our selection as Successful Bidder, we agree that the same would be treated as a Seller’s event of default. Page 49 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. Dated ….. ……………….. Thanking you, Yours faithfully, Name: …………………. Designation: …………………………… Signature of Person Authorized by the board Page 50 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. Annexure 3 GENERAL INFORMATION AND EMD DETAILS 1 EMD Details DD No. / BG No. Date Amount in Rs. Name of the Bank 2 Name and Address of the Bidder: 3 Contacts: 4 Telephones: 5 Fax: 6 E-mail: 7 Mobile No: 8 Category of the Bidder (Whether company, partnership firm or Proprietary concern) 9 Name of Telephone No 10 Year of Establishment 11 Service Tax Registration nos. 12 PF Regn No. 13 Income Tax PAN/GIR No. 14 Yearly Turnover of the Last 3 years. 15 Net Worth of last 3 years 16 List of major Clients and the size of orders Chief Executive Officer and Executed Signature of the Bidder With stamp and date Page 51 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. Annexure 4 Self-declaration for not being blacklisted/ termination by any Government Entity (Letter on the bidder’s Letterhead) To The CEO, MAP_IT, State IT Centre, 47 A, Arera Hills, Bhopal Sub: Declaration for not being blacklisted/ termination by any Government Entity Ref: RFP for Design Development and Maintenance of web sites of 51 Districts of M.P. (Tender No: __________ Dated: __/__/____) Dear Sir, In response to the above mentioned RFP I/We, _______________, as ________ <Designation>______ of M/s_____________, hereby declare that our Company / Firm __________is having unblemished past record and is not declared blacklisted or ineligible to participate for bidding by any State/Central Govt., Semi-government or PSU or terminated due to unsatisfactory performance, breach of general or specific instructions, corrupt / fraudulent or any other unethical business practices. Yours Faithfully [Authorized Signatory] [Designation] [Place] [Date and Time] [Seal & Sign] [Business Address] Annexure 5 Financial Information of Bidder Page 52 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. S/No Financial Year (1) Total Turnover of the firm (2) 1 FY.2011-12 2 FY.2012-13 3 FY.2013-14 Net Worth of Company (3) (4) (3) Place & Date: Bidder’s signature and seal Note: 1. Please attach audited Balance Sheets and CA Certificate to confirming the figures mentioned in columns (2). Sincerely, Name: ……………… Title: ………………………. Signature……………………. Date: …………………… Company: ………………… Seal…………………………… Page 53 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. Annexure 6 Details of Manpower The expected minimum inputs for the key team members are provided below. However as per bidder’s assessment of the scope of work, bidders may include additional team members as well as additional inputs of the key team members, as considered necessary. S. No Name 1. Team Leader 2. Server / DBA Administrator 3. Senior Developer 4. UI Design Lead 5. Graphics / Web Designer 6. Content Writer 7. Developer at Divisional Level – 10 during maintenance period 8. Any additional Man Power if any Qualifications For and on behalf of: …………………………………………….. Signature: Name: …………………… Designation: ………………………… (Authorized Representative and Signatory) Page 54 of 66 Experience (Company Seal) Remark Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. Annexure 7 Format Power of Attorney Know all men by the present, we …………. do hereby appoint and authorize ……………. who is presently employed with us holding the position of …………..as our attorney, to do in our name and on our behalf, deed and things necessary in connection with or incidental to our proposal for Design Development & Maintenance of websites of 51 districts of MP, including signing and submission of all the documents and providing information/responses to in all the matter in connection with our bid. We hereby agree to ratify all deeds and things lawfully done by our said attorney pursuant to this Power of Attorney and that all deeds and things done by our aforesaid attorney shall always be deemed to have been done by us. Dated this………………………. For ……………………………….. (Signature) (Accepted Signature) Page 55 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. Annexure 8 (a) PROJECT DETAILS Website development projects (minimum ten), developed in house for the Clients, of value more than Rs. Ten lakh each and implemented in the last three years. Information may be submitted in the following format. Please attach separate sheet for each project and submit work orders & satisfactory completion certificates from the clients. S.No. Caption Details 1 Name of the Client with address 2 Year 3 Project Work 4 Project Start Date 5 Project Completion Date 6 Project Cost 7 Whether the project is still operational 8 If yes to (7) who maintains the project 9 Name of phone no. . Contact person with Note: For additional marks as stipulated in Technical Evaluation parameters, the bidders are required to add such number of projects. Place: Bidder’s signature with seal Date: Page 56 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. Annexure 8 (b) PROJECT DETAILS Experience of getting the website Audited from CERT-IN Empanelled vendors in the last three years. Information may be submitted in the following format. Please attach separate sheet for each project and submit work orders & satisfactory completion certificates from the clients. S. No. Caption Details 1 Name with address 2 Year 3 Project Work 4 Project Start Date 5 Project Completion Date 6 Project Cost 7 Whether the project is still operational 8 If yes to (7) who maintains the project 9 Name of phone no. 10 Name & contact details of Cert-in Empanelled vendor who has conducted the security audit. 11 CERT-In certificate details 12 Any other relevant details of the Client . Contact person with Note: For additional marks as stipulated in Technical Evaluation parameters, the bidders are required to add such number of projects. Place: Date: Bidder’s signature with seal Page 57 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. Annexure ‐ 9: Name of the Bidder: Name of the Project: Date: [insert: date of bid] To: The CEO, MAP_IT , 47 A , Arera Hills, State IT Center Bhopal Dear Sir, Having examined the Tender Document, the receipt of which is hereby duly acknowledged, we, the undersigned, offer to D esign, Development and Maintenance o f web sites of 51 districts of Madhya Pradesh. To meet such requirements and to provide services as set out in the tender document, we herewith submit our quotation, summarizing our commercial proposal as under: S.N. 1. Particulars Number of district websites Development of Website as per GIGW guidelines including STQC certification and security audit , training , handholding, operation and maintenance for four years as per the scope of work mention in the RFP 51 Rate (in Rs.)/ District website Amount (in Rs.) Amount in words Terms: ‐ 1. The Prices mentioned above are exclusive of taxes. The actual taxes as applicable as per the prevailing rate at the time of invoicing shall be paid extra as per actuals. 2. Price shall remain fixed for the entire contract period. 3. The price above should be inclusive of the cost impact owing to minimum required manpower envisaged by competent authority as per the clause number 3.9.11 of the RFP. Successful bidder would have to eventually provide such undertaking that confirms deployment of such manpower as part of the project. Place: Date: Bidder’s signature with seal Page 58 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. Annexure 10 Website Quality Manual Document Guideline:1. Background information: a. Scope of the website quality manual b. About the Ministry/Department/Organization/Cells c. Website address ,Data Centre & Hosting organization d. Purpose of the website e. Objectives of the website f. Responsibility & Authority g. List of Platform (H/W, S/W) & Web Technologies used h. Use of Contractors/ Subcontractors 2. Policies (relevant DARPG guidelines clause): a. Copyright policy b. Hyper linking policy c. Privacy policy d. Content ownership, moderation & approval policy (COMAP) e. Web Content review policy (CRP) f. Content archival policy g. Security policy h. Website Monitoring policy 3. Responsibility and Authority (website management team): a. Web Information Manager b. Technical Manager (optional) 4. Plans: a. Contingency plan in the event of defacement / natural calamity b. Website monitoring plan 5. Organization Structure a. Website developer b. IT service provider c. Content management d. Data center / Hosting organization e. User f. Application Developer 6. Compliance statement a. Guidelines for Indian Government Websites (refer web.guideline.gov.in) b. Legal compliance c. Security audit report 7. Miscellaneous: a. Person responsible for updating of website quality manual b. Declaration by Website Manager\ Page 59 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. Annexure - 11 COMPLIANCE MATRIX of GIGW Sl. No. Guide Lines 1.Government of India Identifiers 1 2 3 Compliance Association to Government is demonstrated by the use of Emblem/Logo, prominently displayed on the homepage of the website Ownership information is displayed on homepage and on all important entry pages of the website. Complete and self explanatory title of the homepage (appearing on the top bar of the browser) is provided. 4 Website is registered under 'gov.in' or ' nic.in' domain. 5 Website provides a prominent link to the 'National Portal' from the Home page and pages belonging to National Portal load in new browser window 2. Building Confidence 6 7 8 9 10 11 12 13 Website has a Copyright Policy, prominently displayed on the homepage. Due permission have been obtained for publishing any content protected by copyright. Source of all documents, whether reproduced in part or full, is mentioned. Website has a comprehensive Hyper Linking Policy Clear indications are given when a link leads out to a nongovernment website. The mechanism is in place to check the accuracy of Hyperlinked Content. Mechanism is in place to ensure that there are no 'broken links' (internal as well as external) or 'Page not found' errors. Website has comprehensive Terms and Conditions statements, linked from all Important pages. 14 Terms & Conditions disclaims responsibility of the content sourced/ linked from non Government website and clearly indicates whether information available on the site Page 60 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. can be used for legal purposes or not. 15 Website has a Privacy Policy linked from all the relevant pages. All electronic commerce transactions are handled through secure means. 3. Scope of Content : Primary Content 16 About us 17 All information about the department, useful for the citizen and other stakeholders, is present in ' About Us' section and mechanism is in place to keep the information up to date Schemes 18 The complete title of the Scheme is reflected. 19 The website provides a complete description of the scheme along with the procedure for obtaining the associated benefits. 20 Sl. No. Services The validity of the scheme has been mentioned. Guide Lines 21 Self explanatory title of the services is published. 22 The website provides a complete description of the service along with the procedure to apply for/avail the same. Forms 23 The website provides the complete title of the form along with the purpose it is used for 24 Language of the Form (other than English) is mentioned clearly. Acts 25 The complete title of the Act (as written in the official notification) is mentioned. Documents 26 27 28 The complete title of the document is mentioned on the website. The language of the Document (other than English) is mentioned clearly. Validity of the Circular/ notification is mentioned. Page 61 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. Circulars and Recruitment 29 The official title of the Circular /Notification is mentioned. 30 Validity of the Circular/ notification is mentioned. Tenders and Recruitment Mechanism in place to ensure that all Tender / Recruitment Notices issues by the Department are published on the website. Website provides a complete description of the Tender / 32 Recruitment notice along with the procedure to apply for the same Mechanism is in place to ensure that information on old / 33 irrelevant Tender / Recruitment notices is removed or moved into the archive section News and Press Release 31 34 News / Press releases are displayed along with the date and these are organized as per the archival policy of the website Contact Us Website has a 'Contact Us' page, linked from the home page and all relevant places in the website. The complete contact details of important functionaries in the 36 Department are given in the 'Contact Us' section Presence on the National Portal 35 Mechanism is in place to ensure that all the Citizen Services, Forms, Documents and Schemes are registered with the respective repositories of the National Portal. Scope of Content : Secondary Content 37 38 Mechanism is in place to ensure that all outdated announcements are removed from the website or moved to archive 39 All Discussion Forum on the website are moderated. 40 For every related link, the complete URL of the Home Page/concerned webpage is provided. S.No GUIDELINE Scope of Content : Tertiary Content 41 Feedback is collected through online forms and mechanism is in place to ensure timely response to feedback/queries received through the website. Page 62 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. 42 43 44 45 46 47 The website has a readily available Help section Complete information including title, size (playing time for audio/video), format, usage instructions and plug-in to view the file is provided for downloadable material including documents. Mechanism is in place to ensure that all downloadable material is free from virus. Minimum content as prescribed in the guidelines is present on the homepage. Subsequent pages of the website have the minimum content as prescribed in the guidelines. Website is free from offensive / discriminatory language. 4. Quality of Content 48 49 50 51 52 53 54 Content is compiled and packaged with citizen orientation. The Department has a Content Contribution, Moderation and Approval Policy (CMAP) for the Websites. Home Page and every important entry page of website displays the last updated / reviewed date. Department has a Content Review Policy (CRP) for the website. All Documents / Reports have a time stamp at least on the main page. The Departments have a clearly laid out Content Archival Policy (CAP) for the website. Clear and simple language has been used throughout the website. 55 The language is free from spelling and grammatical errors. 56 Whenever there is a change in the language of a web page it has been clearly indicated. 57 Consistency in nomenclature is maintained across the website. 58 59 60 61 S.No 5. Design 62 All information, which is of direct importance to the citizen, is accessible from the Homepage. Information structure and relationship is preserved in all presentation styles. The meaningful reading sequence is preserved in all presentation styles. Documents / pages in multiple languages are updated simultaneously. GUIDELINE Visual/textual identity elements highlighting the Government's ownership of the website are prominently placed on the page. Page 63 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. 63 64 65 66 67 68 69 70 71 72 73 A consistent page layout has been maintained throughout the website National identity symbols like Flag, National Emblem etc., are in a proper ratio and colour. Hindi/ regional language fonts have been tested on popular browsers for any inconsistency (loss of layout) Web Pages allow resizing of text without the use of assistive technology. Text is readable both in electronic and print format and the page prints correctly on an A4 size paper. There is adequate contrast between text and background colour. All information is conveyed with colour is also available without colour. Alternate text is provided for non text elements (e.g. images). Websites provide textual description of audio / video clips and multimedia presentation. Caption have been provided for all important audio content. Web pages do not contain any content that flashes for more than three times in a second. 74 There is a mechanism to control scrolling, blinking content. 75 There is a mechanism to control (stop, pause….) audio that starts automatically. 76 All pages on the website have a link to the home page. 77 The positioning and terminology used for navigation items and navigation scheme is consistent across the website. 78 There are no links to 'under construction' pages. 79 80 81 82 83 Each page is a stand alone entity in terms of ownership, navigation and context of content. Web pages allow the user to bypass repeated blocks of content. Website has either a "search" box or a link to a "search" page from every page of the website. Website has an up to date Site Map that is linked to the Home Page as well as to all important entry pages of the website. If the site uses frames, each frame is properly titled. S.No GUIDELINE 6. Development 84 Website uses Cascading Style sheets to control layouts/styles 85 Website is readable even when sheets are switched off or not loaded. Page 64 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. 86 87 88 89 90 Web pages are usable even when scripts, applets etc are turned off. Documents are provided either in HTML or other accessible formats. Instruction / Download details for viewing these formats are provided. In content implemented using mark up languages, the elements have been use according to specification. Labels have been provided when content requires input from the users. Time limit for time dependent web functions can be adjusted by the user (also refer exceptions). 91 Instructions for operating/ understanding content do not rely solely on characteristics like shape, size, location etc. 92 All input errors are flashed in text. 93 Functionality of content is operable through keyboard. 94 Focus is not trapped in any component while navigating through keyboard only. 95 Purpose of each link is clear to the user. 96 97 98 99 100 101 When any component receives focus it does not initiate change in context. Changing the setting of a component does not change the context unless the user has been informed of the same. Metadata for pages like title, keywords, description and language is appropriately included. Data tables have been provided with necessary tags / mark up. All components receive focus in an order that preserves the meaning / operation. Role of all interface components can be programmatically determined. 102 The websites have been tested on multiple browsers. 103 Websites has cleared Security Audit by certificate agency and has a Security Policy. S.No GUIDELINE 7. Website Hosting 104 105 106 Websites are accessible to the intended audience in an efficient Yes and secure manner on 24 x 7 basis. The hosting Service Provider possesses state-of-the art multitier security infrastructure as well as devices such as firewall Yes and intrusion prevention system. The hosting Service Provider has redundant server infrastructure for high availability. Page 65 of 66 Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P. The hosting service provided performs regular backup of the web site. The Hosting Service Provided has a Disaster Recovery (DR) 108 Centre in a geographically distance location and a well crafted DR plan for the website. Website Hosting Provider provides Helpdesk & Technical 109 support on 24x7x 365 basis. All possible secure measures have been taken to prevent 110 defacement/ hacking of the website and the Department has been contingency plan in place for situation like these. 8. Website Promotion 107 Website ranks in the first five results on major search engines when searched with relevant keywords. It has been ensured that all stationery of the department as well 112 as advertisements/ public messages issued by the concerned Department prominently display the URL of the website. 9. Website Management 111 113 Department has nominated a Web Information Manager as defined in the guidelines. 114 The websites has a website monitoring policy. 115 All policies and plans are approved by Head of Department. Page 66 of 66
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