Xxxxxx Branch Street City, ON Postal Code Tel: xxx.xxx.xxx May May30, 27,2014 2014 The information in this letter is intended for the addressee ONLY. The information in this letter is Each YNCU member at this address will intended fortheir theown addressee ONLY. letter. receive PERSONALIZED Each YNCU member at this address will receive their own PERSONALIZED letter. Y L N O E L P M A S FirstEDWARD Name Last BEDNAREK Name W Address 129 SYNE COURT City BOX PC Postal PO 93 Code Country FITZROY HARBOUR, ON K0A 1X0 Dear W EDWARD BEDNAREK: Dear <first name> <last name>: As you know, we recently made the decision to postpone our banking system conversion project. It was the right thing to do to ensure the best outcome possible. I’m writing today to let you know that the project has been rescheduled and will now proceed following the close of business Friday June 13th until the morning of Monday June 16th. Please refer to the previous mailing we sent you for details about the conversion upgrades, or refer to our website for complete and up-to-the-minute details. Here is a summary of what you need to know: If you use online banking, you will need your debit card as your login ID and a new password the first time you login. A new temporary password is at the end of this letter. Discard the one we sent to you in the previous mailing. • You will be prompted to change your password and set up new secure questions the first time you login. • If you signed up for online banking after Friday May 23rd, you will not have a password in this letter; please contact your branch after Monday June 16th and ask for one. • Each member needs their own login ID and password; they are not to be shared. • Online banking will offer great new services starting June 16th, so take a few moments to get comfortable with the new look of the site. If you use telephone banking, your login ID will remain the same but you will use a new member access code the first time you login. A new temporary member access code is at the end of this letter. Discard the one we sent to you in the previous mailing. Telephone banking has been completely upgraded and will sound different, so take a few moments to get used to the new prompts and call flow. Branches that are normally open on Saturdays will be closed on Saturday June 14th. There will be no access to online or telephone banking from 6:00 pm on June 13th until the morning of Monday June 16th. You can still use ATMs and POS machines during this time. Check your cheques Your cheques may need to be replaced; please bring them to your branch for a FREE replacement order. We will assist you in switching over your automatic payments and credits. There is no need to be concerned at this time about payments being rejected. See over... UPTOWN WATERLOO BRANCH: 168 King Street South,Waterloo, ON N2J 1P6 P 519.579.1860 E waterloo@yncu.com See over… www.yncu.com Page 2 Page 2 If your ATM card was issued between April 25 and June 13, 2014 ATM cards issued between these dates may not function at ATMs or POS machines during the If your ATM card was issued between April payment 25 and June 13,handy 2014 to ensure you are not without conversion weekend. Please have an alternate method ATM cards issued between these dates may not function at ATMs or POS machines during the access to funds. conversion weekend. Please have an alternate payment method handy to ensure you are not without access funds. If yourto ATM card is set up to allow you to access a chequing account by selecting savings, or a savings account by selecting chequing, or the account access was changed If yourconversion ATM cardweekend, is set up this to allow access a chequing selecting savings,you or have a During set-upyou willtonot function the wayaccount you are by used to. We suggest savings account by selecting chequing, or the account access was changed an alternate payment method handy to ensure you are not without access to funds. Following conversion, During we will conversion correct this weekend, set-up. this set-up will not function the way you are used to. We suggest you have an alternate payment method handy to ensure you are not without access to funds. Following conversion, we will correct this set-up. Statements You will receive one statement for transactions performed on our current banking system from June 1st to Statements June 13th, and another for transactions performed on the new banking system from June 14th to the endstof th our current banking system from June 1 to You will receive statement forstatement transactions performed will match the opening balance on the June. The closingone balance on the ending June 13on th , and another for transactions performed on the new banking system from June 14th to the end of June 13 second June statement. June. The closing balance on the statement ending June 13th will match the opening balance on the second Junequestions, statement.please contact your branch or visit our website at www.yncu.com where we are If you have posting the most current information. If you have questions, please contact your branch or visit our website at www.yncu.com where we are posting current information. This is athe bigmost change for all of us. I want to thank you for your support of our staff as we work through this important change that will help us to serve you better. This is a big change for all of us. I want to thank you for your support of our staff as we work through this important change that will help us to serve you better. Sincerely, Your Neighbourhood Credit Union Sincerely, Your Neighbourhood Credit Union Kerry Hadad, Chief KerryExecutive Hadad Officer Kerry Hadad, Chief Executive Officer Chief Executive Officer Online Banking The first time you sign in to online banking after conversion, you will need to use your full debit Online Banking card number as your Login ID, and the following number as your Password or Personal Access The first time19953097 you sign in to online banking after conversion, you will need to use your full debit Code (PAC): card number as Login to ID,change and the as your Password or Personal Access You will then beyour prompted tofollowing a PAC of number your choice. XXXXXXX Code (PAC): 19953097 You will then be prompted to change to a PAC of your choice. Telephone Banking The first time you access telephone banking after conversion you will need to use the following Telephone Banking number as your Member Access Code: 1960 The first time you access telephone afterof conversion you will need to use the following You will then be prompted to changebanking it to a code your choice. number as your Member Access Code: 1960 XXXX You will then be prompted to change it to a code of your choice. We’re planting the Seed for some Major Improvements